室外游泳池

关于斯缇尔黑德旅馆的点评

2.5 out of 5
斯缇尔黑德旅馆
3005 West 12th St, Erie, PA

点评

6.8
10 分 - 超赞。52 条好评,共有 300 条点评" "
8 分 - 还可以。98 条好评,共有 300 条点评" "
6 分 - 一般。72 条好评,共有 300 条点评" "
4 分 - 很差。51 条好评,共有 300 条点评" "
2 分 - 糟糕。27 条好评,共有 300 条点评" "

7.4/10

清洁度

7.6/10

员工和服务

6.2/10

服务设施

6.4/10

住宿条件和设施

6.8/10

环保

点评

8/10 还可以

Cassandra

2024 年 4 月入住 1 晚

10/10 超赞

Enrique

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff is absolutely amazing, rooms well maintained, an ideal location, and an almost non-existent noise level all while being priced at an affordable price. I would highly recommend checking out the Steelhead Inn for anyone looking to visit the Erie area.
2024 年 4 月入住 1 晚

6/10 一般

Abigail

与配偶出行
不满意:住宿条件和设施
It’s simple and nice , the bed was super comfy and the heater heated up the room almost instantly . A little tlc would step the place up some, the dresser drawers were rough and sitting crooked, the trim pin the bathroom was poorly put together,
2024 年 4 月入住 1 晚

10/10 超赞

Charles

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place, we will be back again and again.
2024 年 4 月入住 1 晚

4/10 很差

Julie,York

与家人及幼儿出行
满意:员工和服务
不满意:清洁度
Our room had a horrible smell - a combination of cigarettes and dead fish. We couldn’t open the mini fridge without being hit with the smell of death. The cigarette scent wafted in every time the heat kicked on. We decided to check out early due to the smell. The rooms are great for people going to hunt or fish, but not for a small family.
2024 年 4 月入住 2 晚

4/10 很差

Trevor

与家人及幼儿出行, 与家人出行
满意:员工和服务
不满意:住宿条件和设施,服务设施
Paid 380$ for 1 night even with vacancies, looked again it was 59$ for 1 night. Price gouged for the eclipse. Sink was clogged, cable cord was missing. Sheets had black stains on them. Sound of slow dripping water all night. Mattresses were probably 20 years old along with comforters. Staff was friendly and engaging. Needs major renovations. Great location
2024 年 4 月入住 1 晚

6/10 一般

Molly

与家人出行, 与配偶出行
不满意:住宿条件和设施,服务设施
Decently cheap room for a couple nights, smelled heavily.of smoke and the toilet isn't bolted down securely to the floor. Overall I'd stay here again for the price.
2024 年 2 月入住 2 晚
management 于 2024年04月3日 的回复
thank you for the review.

10/10 超赞

Willie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

4/10 很差

NATHAN

满意:员工和服务
不满意:住宿条件和设施
2024 年 1 月入住 2 晚

10/10 超赞

Quiana

商务旅客
满意:住宿条件和设施,清洁度
Great for the price
2023 年 12 月入住 1 晚

4/10 很差

Myron

与配偶出行
满意:员工和服务
不满意:清洁度
Staff was excelent, location and area was good, however there were a lot of people living there and the walls were paper thin. Only a single door knob on doors.
2023 年 10 月入住 1 晚
management 于 2023年11月1日 的回复
thank you for the review, we appreciate it.

2/10 糟糕

Donald

不满意:清洁度
2023 年 9 月入住 1 晚
management 于 2023年10月21日 的回复
thank you for the review.

10/10 超赞

Justin

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly staff and a great place to stay for fishing trip with friends!
2023 年 10 月入住 1 晚
management 于 2023年11月1日 的回复
thank you so much we greatly appreciate you!

4/10 很差

Bobbijo

满意:员工和服务
不满意:住宿条件和设施,清洁度
The lady who checked me in was super nice, nut the hitel needs some cosmetic work and the walls r very thin. Outside noise was terrible and i could hear everything in the room beside me.
2023 年 10 月入住 1 晚
management 于 2023年10月9日 的回复
thank you for the sharing your experince with us.

8/10 还可以

真实旅客

满意:员工和服务
The bed was comfortable. The location was convenient. It was an old-fashioned motel that still used an actual key for the door. The room and bathroom were also old-fashioned. It was comfortable for the one night I was there.
2023 年 9 月入住 1 晚
management 于 2023年10月8日 的回复
thank you for the review, we greatly appreciate it.

6/10 一般

Steve

2023 年 9 月入住 1 晚
management 于 2023年09月23日 的回复
thank you for the review, we appreciate it.

2/10 糟糕

Cynthia

不满意:清洁度、服务设施、住宿条件和设施
The rooms were in need of updating. Very noisy!!!! I have stayed there before and it was okay. After this stay will not stay there again. 🙁
management 于 2023年09月23日 的回复
thank you for the review. we are very sorry for the inconvenience, we wished you notified the front desk at the time of your stay. We will continue to improve than you..

4/10 很差

David

满意:员工和服务
不满意:住宿条件和设施,清洁度
Stuck with this as Erie motels set high rates for the weekend. Still came in over $100. Every thing in the room was old and threadbare. Didn’t use old room air condition for fear of getting Legionaire’s disease. I did get a good night’s sleep however and the tv was small but worked. Bathroom was cramped and didn’t use shower. New plumbing fixtures were need as well as new carpeting in room.
2023 年 9 月入住 1 晚
management 于 2023年09月10日 的回复
thank you for the review, we are working on updates to the property.

6/10 一般

Alexandra

Strange smell in room when I unplugged the l air fresheners. Had to put them back in.
2023 年 8 月入住 3 晚
management 于 2023年09月6日 的回复
thank you for the review, we appreciate it.

4/10 很差

kenneth

不满意:住宿条件和设施,清洁度
Location was the only thing good about this place Bathroom toilet was loose and rocked back and forth, yo couldn’t sit on the toilet and close the door unless you basically sat side ways,TV did not work, room was dirty, Pool was dirty, ice machine didn’t work, furniture in the room was literally peeling apart. We stayed her for years and this year it has really gone downhill
2023 年 8 月入住 2 晚
management 于 2023年08月28日 的回复
thank you for the review. upon checking with my staff none of the complaints were addressed during the time of your stay. we still appreciate your business.

8/10 还可以

Jacob

满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 2 晚
management 于 2023年08月22日 的回复
thank you for the review.

10/10 超赞

Henry

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
smothe
smothe
2023 年 8 月入住 1 晚
management 于 2023年08月18日 的回复
thank you for the review, we really appreciate it. we love to see you again.

6/10 一般

Amanda

与配偶出行
满意:员工和服务
不满意:住宿条件和设施
It was a good room for the price but they have a family living in the corner they were up screaming at there kids all night the first night second night they were partying all night very hard to sleep with that much noise
2023 年 8 月入住 2 晚
management 于 2023年08月15日 的回复
thank you for the review, we apologize for any inconvenience you faced on your visit to steelhead inn.

4/10 很差

John

不满意:住宿条件和设施,清洁度
Beds suck rooms are rented to low-income people that look criminals.
2023 年 8 月入住 2 晚
management 于 2023年08月9日 的回复
we are sorry your experience with us was not pleasant but we certainly don't discriminate on looks all our customers are valued at the same level. thank you for the review.

8/10 还可以

Gage

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This place wasn't that bad. People have to understand that this isn't a massive chain hotel. It's a motel. It worked amazing and it was in a perfect location. Staff was super friendly and plenty of parking. Sure the room and bathroom were a little smaller, but the AC worked amazing and it was so convenient to everything that Erie has to offer. I would definitely stay again.
2023 年 8 月入住 1 晚
management 于 2023年08月8日 的回复
thank you so much for the review, we absolutely love to hear what our customers say about their experience. we would love to see you again.

8/10 还可以

Joseph

满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was very nice and clean motel. It would be great for an overnight stop, or short duration casual visit. I had other expectations, and that is my problem not theirs.
2023 年 8 月入住 2 晚
management 于 2023年08月8日 的回复
thank you for the review we greatly appreciate it. we are working on making our customer experience better than the last one.

6/10 一般

Charles

不满意:住宿条件和设施,清洁度
Dirty
2023 年 7 月入住 2 晚
management 于 2023年08月1日 的回复
thank you for the review.

8/10 还可以

Linda

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Adjoining Rooms
We stayed for 3 nights and did not spend much time in the rooms but they were very comfortable for sleeping. The major plus for us was the 2 rooms adjoined which was great for the family.
2023 年 7 月入住 2 晚
management 于 2023年07月30日 的回复
thank you so much for the review , we value our customer and would be happy to accommodate you again.

2/10 糟糕

deborah

与家人及幼儿出行
不满意:清洁度、员工和服务、住宿条件和设施
Did not live up to the web site. no breakfast, the pool was green, and it says homely features. Little packets of shampoo and a hair dryer the did not work. Overall will not book here again.
2023 年 7 月入住 3 晚
management 于 2023年07月17日 的回复
thank you for the review unfortunately we don't have breakfast nor do we advertise it. front desk was never informed of malfunctions with the hair dryer. we're sorry your experience was unpleasant but we do our best to accommodate our customers and we still appreciate your business.

4/10 很差

Bryon

与家人及幼儿出行
Our tiny room was musty dark and damp.The unsupervised kids in the next room stayed up late and loud. The good part was it was close to the beaches and cheap. So we got what we paid for.
2023 年 7 月入住 2 晚
management 于 2023年07月17日 的回复
thank you for the review we appreciate it.

10/10 超赞

Kelly

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Laid back quiet atmosphere, great for relaxation.
2023 年 7 月入住 1 晚
management 于 2023年07月14日 的回复
thank you for taking the time to leave us a review, we greatly appreciate it. we value our customer and do our best to make it a pleasant stay.

10/10 超赞

William

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 4 晚
management 于 2023年07月15日 的回复
thank you so much for rating our property. we greatly appreciate our customers greatly and we hope to see you again.

2/10 糟糕

Khaled

与家人及幼儿出行, 商务旅客
不满意:清洁度、员工和服务、住宿条件和设施
Dirty room
2023 年 7 月入住 1 晚
management 于 2023年07月12日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 还可以

melissa

与家人及幼儿出行
满意:清洁度
Didn't like bathroom way to small you have to sit on the toilet sideways😔...also didn't like they wouldn't give you enough towels... example only 2 towels in room but 5 ppl in room plus you had to use the same towels for the swimming pool....it was a head ache had to take turns getting out of the pool to dry off to get another towel from the office after you turned in the towel just to have a dry towel to take a shower....
2023 年 7 月入住 1 晚
management 于 2023年07月12日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 很差

Kathleen

团体旅客
不满意:住宿条件和设施,清洁度
Upon arrival I called the number on the door, as the office was locked, to be told that we were already checked in and that the key was in the unlocked room #17. All was as expected, as I never expected a four star for what I paid for the stay. Everything was fine until the evening of our last night. The motel was practically full and the water pressure was indicative of that. That evening arriving back at the room after a lovely dinner we found that our toilet was leaking and the manager and the “handy man” plunged it, after being told that it couldn’t have been plugged up and that before the leak began there was gurgling, used our last clean towel around the base of the toilet. The night got progressively worse, as the aforementioned other guests, namely the couple in #18, as well as the gurgling, kept me awake till after 3:00 am. The location of the motel was great, but will not be staying again.
2023 年 7 月入住 3 晚
management 于 2023年07月10日 的回复
thank you for sharing your experience with us. its unfortunate your last night did not go so well. we do our level best as a motel to accommodate all our guest. we still appreciate your business.

10/10 超赞

Jennifer

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
The staff was very accommodating and quick to replace a remote control in the room. Very clean.. would definitely stay again and recommend.
2023 年 7 月入住 1 晚
management 于 2023年07月8日 的回复
thank you so much for the review we really appreciate and value our customer. we're glad you enjoyed your experience here with us. we look forward to seeing you again.

10/10 超赞

Jill

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
We have always like staying at the steelhead Inn. The staff is very helpful and welcoming! Rooms are clean. It’s very close to presque isle. We will continue staying at the Steelhead Inn in the future!
2023 年 6 月入住 3 晚
management 于 2023年07月2日 的回复
We're really grateful and appreciate you taking the time to share your experience with us, and we love to see you again.

10/10 超赞

Kim

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
. My grandson really enjoyed the pool. Staff was friendly.
2023 年 6 月入住 1 晚
management 于 2023年07月1日 的回复
Thanks so much for sharing your experience with us. we really appreciate it and hope to see you again.

2/10 糟糕

Aimee

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Disgusting stay and totally unprofessional
I was checked into a room that was already occupied then another room that had no cable for the tv. The last room was ok but the bathroom trim was falling off. A dead bug was hanging from the curtains. The fitted sheet didn’t fit the bed, the carpet was filthy dirty. The Ac barely worked. The next to last day when the staff gave us two new small towels and changed the tiny garbage bag, they left our door OPEN!!!! I will NEVER STAY HERE AGAIN! They are new owners and HORRIBLE! I cancelled my August reservations and going to a new hotel. Oh and the pool was broke! Oh and the front desk is never manned, you have to call the number for someone to come and help you.
2023 年 6 月入住 4 晚
management 于 2023年06月29日 的回复
its unfortunate that your experience with us was not as pleasant but my staff does their level best to accommodate our customers. unfortunately these accusation were never brought to managements attention in the duration of your stay. thank you for the review we still appreciated your business.

8/10 还可以

Gary

满意:清洁度、员工和服务、客房舒适度
2023 年 6 月入住 2 晚
management 于 2023年06月25日 的回复
We're really grateful and appreciate you taking the time to share your rating with us. we hope to see you again!

2/10 糟糕

SOPHIEN

团体旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
management 于 2023年06月24日 的回复
thank you for rating us.

6/10 一般

paul e,prospect

与配偶出行
Economical.wifi basically non existent.convenient location.
2023 年 6 月入住 2 晚
management 于 2023年06月24日 的回复
thank you for rating us, we will try to make better changes to accommodate you better.

2/10 糟糕

Joseph

不满意:清洁度、住宿条件和设施、客房舒适度
Filthy stinky place smells bad and coch roaches
2023 年 6 月入住 2 晚
management 于 2023年06月20日 的回复
Thank you for sharing your experience, we are sorry that you had a bad experience This experience doesn't align with the high service standards we hold ourselves to. This includes making sure your bad experience doesn't happen again.

6/10 一般

Phil

与配偶出行
满意:员工和服务,清洁度
不满意:住宿条件和设施
Room was clean, there was hot water & water pressure, check in/out went, questions/issue were answered timely Room/bathroom was small, no second/safety lock was on door, dark room, gaps in door/door frame Overall was ok for a room to stay for the night
2023 年 6 月入住 1 晚
management 于 2023年06月12日 的回复
We're really grateful and appreciate you taking the time to share your rating with us.

8/10 还可以

Albert

满意:清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 2 晚
management 于 2023年06月12日 的回复
Thank you so much we're really grateful and appreciate you taking the time to share your rating with us.

6/10 一般

Pearl

This was not a hotel for a woman. This hotel specialized for fishermen. There were no boxes of tissues, their was no hair dryer in the bathroom. The bathroom was very small and no where to put curling iron and makeup stuff. I like an extra towel to for my hair. When asking for an extra towel your room only gets 2 towels. They advertise a pool, it was their but not opened. To use the heat or air conditioning unit you had to stand on a chair to turn it on and or adjust it. The king size bed took up the whole room. My husband uses a CPAP machine and it was difficult to get to an outlet to plug it in.
2023 年 5 月入住 3 晚
management 于 2023年06月5日 的回复
Thank you for bringing this to our attention. We're sorry for any inconvenience or frustration that you may have experienced. We're continuously working to improve our service, and we'll consider your feedback to ensure we provide the best possible experience.

10/10 超赞

Raymond

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
It was all good, thank you
2023 年 5 月入住 1 晚
mk 于 2023年05月29日 的回复
thank you so much! hope to see you again.

10/10 超赞

Laurie

满意:员工和服务,清洁度
2023 年 5 月入住 1 晚
mk 于 2023年05月28日 的回复
thank you!

8/10 还可以

paul e,prospect

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Nice affordable classic motel.these places can always use some care,but for the price it was clean with a good bed.
2023 年 5 月入住 1 晚
mk 于 2023年05月29日 的回复
thank you! we appreciate the feed back.

4/10 很差

Sarah

商务旅客
不满意:住宿条件和设施
2023 年 2 月入住 1 晚