Esperanza hotels from HK$272

"Our stay had multiple issues. The hot water was not working even after letting it run for a long time, and the maintenance response felt dismissive. We also had repeated problems with the A/C showing an “E1” error and shutting off, including in the middle of the night. Although it was reset, the issue continued. One staff member who came to assist was also rude and did not communicate with us. Additionally, one bathroom sink was nearly broken and the other was clogged. That said, the food was good and other staff around the hotel, especially in the restaurants, were friendly and helpful. However, the room issues and service we experienced made the stay disappointing overall."

"I thought food would be bad, but the food is perfect! I love everything about it! All the staffs are in a very good mood, Im going back for my wedding! "

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"Lovely, modest hotel in a safe part of the city. It’s a good place to sleep, but it’s not a resort by any stretching imagination. For a short day, it’s the perfect place."

"The staff here are very helpful and nice, I was treated with much respect. My bed was very comfortable the best sleep ever, the hotel is right in the center of everything you have easy access to all amenities."

"Room was nice but sick was clogged and toilet was as well. Called but no one ever came"

"Me parece un lugar muy lindo y tranquilo"

"Poolside is good. Its mid level on a rooftop with a bar."

"Iberostar truly delivers a top-tier resort experience. My boyfriend and I stayed for his birthday, and from start to finish, everything exceeded our expectations. The staff were consistently professional, warm, and genuinely accommodating, creating a welcoming atmosphere that made it easy to relax and enjoy every moment. Our room was spotless, with a perfectly comfortable bed and an ocean-view balcony that made each morning feel special. Waking up to that view alone was worth the trip. The food was equally impressive—both the buffet and the specialty restaurants offered exceptional quality and variety, making every meal something to look forward to and well worth the cost of our stay. A special thank you to Lucy at the concierge desk, who went above and beyond to make our visit unforgettable. She provided thoughtful recommendations, handled our reservations seamlessly, and delivered truly top-notch service throughout. The birthday surprise she arranged—a banner on our door—was such a personal and memorable touch that meant a lot to both of us. We stayed for four nights, and honestly, it still didn’t feel like enough. Iberostar set a high bar, and we’re already looking forward to our next visit."