Everything was fine!! One thing needs to be improved... the attitude of the bar tender...,
真实旅客
10/10 超赞
Fan,中国
2015年02月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
非常不错
酒店各方面都不错
Fan
8/10 还可以
KK
2014年07月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
KK
8/10 还可以
TIFF,HK
2014年06月14日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
perfect with a separate toilet a perfect bed
We stayed in the junior suite and had an amazing time. We liked the bathroom the most, dark with lights..shower and a bath with television.. Te room was just perfect with a separate toilet a perfect bed and more.
TIFF
4/10 很差
真实旅客
2013年10月22日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nightmare! Poor Service you can't imagine!
The room is totally different from the photos we saw on hotels.com. It was totally another. There stated that all rooms are air-conditioned but it is not. The railroad is just behind the hotel. If there's no air-con, we need to open the window but heavy noises came. So we enquire this with the front desk, the reception man is behaving madly (we don't know why!) He led us to see another room upon our strong request but he is in fact "running" while we have to run & chase him after. So weired! Then he smashed the door of the reception and refuse to open the door anymore (even another guests came in and want to check-in). Everybody knocked at the door and he eventually open the door and said, "Go! you guys! Go away!" And want to hit some of us. Someone had already took video and complain. We also complained with hotels.com immediately. Thanks to their help, we are able to cancel the booking and get contact with the daytime hotel manager who seems to be reasonable and promise to investigate this incident after we all victims showed him the video! This is the most weird experience i have ever had! Won't consider to stay at hotels under Mecure Group coz it seems no management at all (even we believed the general manager is a reasonble kind gentleman, we doubt how come a hotel group like Mecure could allow a front desk reception staff to behave llike this (there's over 7-8 people at the scene who can testify)!