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关于埃塞克斯伯灵顿区温德姆贝蒙特酒店的点评

2.5 out of 5
埃塞克斯伯灵顿区温德姆贝蒙特酒店
27 Susie Wilson Road, Essex Junction, VT

点评

8.0

很好

10 分 - 超赞。353 条好评，共有 1000 条点评" "
8 分 - 还可以。407 条好评，共有 1000 条点评" "
6 分 - 一般。140 条好评，共有 1000 条点评" "
4 分 - 很差。61 条好评，共有 1000 条点评" "
2 分 - 糟糕。39 条好评，共有 1000 条点评" "

8.4/10

清洁度

8.2/10

员工和服务

8.0/10

服务设施

8.0/10

住宿条件和设施

点评

10/10 超赞

Yanping

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 7 月入住 3 晚

4/10 很差

WEI

不满意：员工和服务、住宿条件和设施、客房舒适度
简陋
蚊虫很多，早餐简陋

2/10 糟糕

Abas

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Aucune
J’ai appelé pour annuler pendant une semaine sans réussir à parler avec quelqu’un Comment me faire rembourser?
2020 年 3 月入住 2 晚
Gary - Front Office Manager 于 2020年04月19日 的回复
I am confused as to who you have been trying to call for the refund without hearing a reply. Our phones have someone answering them 24 hours a day and we have not been receiving any calls in regard to this, as we've been handling several cancelation requests due to the Coronavirus. Instead of leaving a negative review for our hotel when you haven't reached out to us directly and when we don't have your funds either as you paid directly through a third party who has your money, we wish you had reached out to us directly to resolve the matter. For a refund you will need to contact the party you booked through directly as they are the ones you paid, not us. We regret that you are having issues with your cancelation but also regret the fact you opted to leave us a negative review when your issue is with another party and you never stayed here in order to be able to leave a review that accurately reflects our property.

8/10 还可以

真实旅客

2020 年 3 月入住 1 晚
Gary - Front Office Manager 于 2020年04月3日 的回复
Thank you for taking the time to leave us a positive review. We truly appreciate it!

8/10 还可以

Luong

与家人出行
满意：客房舒适度，住宿条件和设施
Will be back if we have another time visit there.
It was OK. The front office staff, who checked us in when we arrived was very nice person
2020 年 3 月入住 2 晚
Gary - Front Office Manager 于 2020年03月26日 的回复
Thank you for taking the time to leave us a positive review. We truly appreciate it and hope you are able to visit us again. Once again, thank you for choosing to stay with us on your recent trip!

10/10 超赞

Holly

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 3 月入住 9 晚
Gary - Front Office Manager 于 2020年03月22日 的回复
Thank you for taking the time to leave us a positive review. We truly appreciate it and are delighted that you enjoyed your time with us. We hope to see you again in the future!

10/10 超赞

真实旅客

2020 年 3 月入住 1 晚
Gary - Front Office Manager 于 2020年03月18日 的回复
Thank you for taking the time to leave us a positive review. We truly appreciate it and are delighted that you enjoyed your stay with us.

10/10 超赞

Michele

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay
Friendly and helpful staff. Clean, comfortable rooms. Nice pool.
2020 年 3 月入住 2 晚
Gary - Front Office Manager 于 2020年03月17日 的回复
Thank you Michele for taking the time to leave us a positive review. We are delighted that you enjoyed your stay with us. We truly appreciate you taking the time to let others know about your positive experience with us. We hope to see you again!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 3 月入住 1 晚
Gary - Front Office Manager 于 2020年03月16日 的回复
Thank you for taking the time to leave us positive feedback. We truly appreciate it and are delighted to hear that you enjoyed your stay with us.

8/10 还可以

Candace

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
the pool
I was at this hotel for the pool. I was traveling with my son (age 8 and nephew age 9). It was a one day vacation. The staff were amazing. The gentlemen that checked us in was friendly and was joking with the boys. Later in the day the boys were swimming and needed a towel and the lady at the frint desk was quick to get them. Later in the night we need once again to call the front desk as my son felt sick. Thw gentlemen at the front desk found him a basket for the just on case in the night. Overall we had a great experience and time at this hotel. Thank you.
2020 年 3 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月13日 的回复
We are delighted to hear that you and the boys enjoyed your stay with us. Our pool is definitely a highlight for many of our guests. Thank you for taking the time to leave us a positive review, we truly appreciate it. We hope to see you again in the future.

8/10 还可以

真实旅客

团体旅客, 商务旅客
满意：服务设施，员工和服务
不满意：住宿条件和设施
The nice Pool was too dirty to use. This was the second visit in a row this happened to me and i know last time was due to them renting the pool to a local birthday party. The water was so murky you could not see the bottom. Also soda machine was empty and a paper cup in my room was dirty with coffee grounds.
2020 年 3 月入住 1 晚
Gary - Front Office Manager 于 2020年03月16日 的回复
Thank you for taking the time to leave us feedback. We will take your concerns into consideration and take the necessary steps to rectify them moving forward. We appreciate you taking the time to bring them to our attention.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2020 年 3 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月10日 的回复
Thank you for taking the time to leave us a positive review. We truly appreciate it and wanted to also take the time to thank you for choosing to stay with us. We hope to see you again in the future!

8/10 还可以

Carolyne

与家人出行
满意：员工和服务，清洁度
2020 年 3 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月11日 的回复
Thank you for taking the time to leave us a positive review Carolyne. We are delighted to hear that you enjoyed your stay with us and hope to see you again. Thank you again for choosing to stay with us. We truly appreciate it.

8/10 还可以

真实旅客

满意：员工和服务，清洁度
2020 年 3 月入住 2 晚
Gary - Front Desk Manager 于 2020年03月8日 的回复
Thank you for taking the time to leave us a positive review. We appreciate it and are delighted that you enjoyed your stay with us. Thank you for choosing Baymont Inn & Suites.

8/10 还可以

Olya，Montreal

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel, surprisingly spacious rooms. We had a one bedroom 2 bathrooms suite with 2 queens and a king. Plenty of space for a family of 6. Rooms were clean and modern, fully equipped kitchen. Kids enjoyed the pool and a slide. Breakfast very basic though. Overall we were happy with our stay, would recommend.
2020 年 2 月入住 2 晚
Gary - Front Desk Manager 于 2020年03月4日 的回复
Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay with us and look forward to hopefully seeing you again in the future. Thank you again for choosing to stay with us!

10/10 超赞

Dominique

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月4日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are happy to know you enjoyed your stay with us. We hope to see you again if your travels bring you our way. Thanks again for choosing to stay with us!

4/10 很差

真实旅客

与家人及幼儿出行, 商务旅客
不满意：清洁度、服务设施、住宿条件和设施
I was very disappointed in so many ways when pulled back covers you could see someone slept in it already there where dirty dishes in the dishwasher. If there was somewhere else we could of went that night we would have. I think we should of got our money back. When I asked for an extra pillow was told no. And Extra blankets. I would like my money back but the manager was not there to find there was always no one at the desk. Must of been doing something else I have no clue but we weren’t going to wait when we where checking out . So we left without getting our money back so please send us our money back. My number is +18026835173 we where in 316
2020 年 2 月入住 1 晚

8/10 还可以

真实旅客

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 超赞

Dave，New York

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location was great for downtown burlington and skiing.
2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

8/10 还可以

真实旅客

2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 超赞

Rick

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 2 晚
Gary - Front Desk Manager 于 2020年02月29日 的回复
We are delighted to hear that you enjoyed your stay with us. We look forward to hopefully seeing you again in the future and thank you for taking the time to leave us some positive feedback. We truly appreciate it.

10/10 超赞

RDM，New Jersey

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel staff are very accommodating and nice!! The rooms are clean.
2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年02月29日 的回复
We are delighted to hear that you enjoyed your stay with us. We look forward to hopefully seeing you again in the future and thank you for taking the time to leave us some positive feedback. We truly appreciate it.

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Everything was pretty good. My only complaint is that the pillows were awful.
2020 年 2 月入住 2 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us, although I am sorry to hear that our pillows were not to your liking. We will see how we can improve upon that in the future. Thank you for the constructive feedback. We hope to see you again in the future!

10/10 超赞

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice suite space with balcony. Clean finishes and furniture. Pillows are small, like decorative throw pillow. Would like a normal sized pillow.
2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We will take your advice in regards to the pillows into consideration for our future guests. Thank you for the constructive feedback. We hope to see you again in the future!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 2 晚
Gary - Front Desk Manager 于 2020年02月29日 的回复
We are delighted to hear that you enjoyed your stay with us. We look forward to hopefully seeing you again in the future and thank you for taking the time to leave us some positive feedback. We truly appreciate it.

8/10 还可以

Charlene

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable and clean
The room was clean and comfortable. A little bit noisy, but not excessively so. Very good price.
2020 年 2 月入住 2 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everyone was friendly and helpful. It is a well-managed property.
2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年02月29日 的回复
We are delighted to hear that you enjoyed your stay with us. We look forward to hopefully seeing you again in the future and thank you for taking the time to leave us some positive feedback. We truly appreciate it.

10/10 超赞

Amy

2020 年 2 月入住 1 晚

6/10 一般

真实旅客

满意：员工和服务
不满意：服务设施
It’s not a 4 star rating...it’s fine, but it’s more like a 3.5.
2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月4日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it. Thank you for choosing to stay with us!

8/10 还可以

真实旅客

2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年02月29日 的回复
We are delighted to hear that you enjoyed your stay with us. We look forward to hopefully seeing you again in the future and thank you for taking the time to leave us some positive feedback. We truly appreciate it.

8/10 还可以

Trish，Rockland

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It’s a comfortable clean hotel at a great price. Stayed here several times
2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 超赞

真实旅客

满意：员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 超赞

Dee，Hamden CT

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
In door pool just great concenient parking. Very family friendly
2020 年 2 月入住 3 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 3 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 2 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean room and friendly staff. Will definitely stay here again
2020 年 2 月入住 2 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 超赞

Jon，Montreal

满意：清洁度、员工和服务、住宿条件和设施
It's not going to win any awards, but it's fine for one night or even a few days. I was worried before I arrived that I'd chosen a hotel that was too cheap, it was substantially less expensive than most other hotels in the area on the dates I was staying. But the room was clean and comfortable (though a bit worn), which was all you could really expect for $80 a night. I would stay again if i was in the area and on a budget.
2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

2/10 糟糕

Jennifer

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Do Not Stay Here
There was no hot water and we had to take cold showers after being outside skiing all day. The room smelled like aftershave and we had to sleep with the windows open in February in Vermont. The room was grimy and gross. The kitchen sink sprayer sprayed out two different holes in the handle and leaked into the back of the sink. There was grime on the handles of the fridge/freezer and the light switches. The sheets didn't smell fresh. There was a brownish slime and beard trimmings behind the bathroom sink faucet. Overall, just gross. And when I spoke to the front desk the next morning they told me I should have called them the night before so they could fix the hot water. We had already showered and had arrived late and just wanted to go to sleep. I thought I could tell them the issues in the morning and they'd take care of me. They had no interest in giving me a full refund even though we had a terrible stay. They gave me 25% off which was something but is not satisfactory. When I got home I contacted Hotels.com and explained all of the issues to them and they called the hotel management team to ask for a refund. The hotel said they had trouble with the hot water that night (didn't tell me that when I spoke with them that morning) and that they weren't aware of the other issues (not true, I did tell them). Does it really matter anyway? If a customer had a terrible stay and the room was grimy and there wasn't hot water shouldn't they be refunded? DO NOT STAY HERE
2020 年 2 月入住 1 晚

8/10 还可以

Patricia

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was fine.
2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had a great time here. Everything was clean and we were so close to downtown burlington!
2020 年 2 月入住 3 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 超赞

Gee，Worcester

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
There were 7 of us between two suites. It was so nice to share stories, appetizers, and play games in the privacy of our own room. We had such a great time!
2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 超赞

Diana

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Extremely Satisfied
We loved our stay just to let everyone know it is a pet friendly hotel. The people at reception were very kind and willing to help we will return to this hotel without a doubt.
2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay, great service. We really enjoyed our stay.
2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

8/10 还可以

Gail

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable stay
Our stay was comfortable. Bed excellent, nice linens, friendly staff. The pool was fun, particularly the slide! Breakfast was average. Lobby is not much but rooms are good.
2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 超赞

真实旅客

2020 年 2 月入住 1 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 超赞

Anthony

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great customer service!!
Excellent stay!!!!
2020 年 1 月入住 2 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 超赞

Kay，Massachusetts

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My stay was excellent. it was relaxing.my kids got some pool time. The staff was very professional and courteous. Location is convenient
2020 年 1 月入住 3 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love this place, very clean, welcoming, nice staff, and great area.
2020 年 1 月入住 2 晚
Gary - Front Desk Manager 于 2020年03月2日 的回复
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!