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关于拉左巴克旅馆的点评

2 out of 5
拉左巴克旅馆
3109 E. Van Buren, Eureka Springs, AR

点评

8.2

很好

10 分 - 超赞。135 条好评，共有 311 条点评" "
8 分 - 还可以。107 条好评，共有 311 条点评" "
6 分 - 一般。37 条好评，共有 311 条点评" "
4 分 - 很差。21 条好评，共有 311 条点评" "
2 分 - 糟糕。11 条好评，共有 311 条点评" "

8.4/10

清洁度

9.0/10

员工和服务

7.6/10

服务设施

7.8/10

住宿条件和设施

7.6/10

环保

点评

10/10 超赞

Shelly

满意：清洁度、员工和服务、住宿条件和设施
Overall good experience. Will book again.
2024 年 4 月入住 2 晚
Brenda 于 2024年05月2日 的回复
Thanks for the great review! Hope to see you again soon!

10/10 超赞

Anita

与配偶出行
满意：清洁度、员工和服务、服务设施
I loved that when we arrived there was an envelope on the office door with my name on it that had our receipt and room number enclosed. The key was in the room. Easiest motel check in ever! I liked that we had a smoking room. Those don't hardly exist anymore. The jacuzzi tub worked great even though the on button falls off. It was way better than the one in the Cliff Cottage suite I paid over $200 to stay in a couple of years ago. I actually hope they don't update this place because $74 for a romantic suite is awesome! We will definitely be back as long as the price stays low.
2024 年 3 月入住 1 晚
Brenda 于 2024年03月24日 的回复
So glad you enjoyed your stay! Hope to see you again!

10/10 超赞

Aimee

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay! Clean property, wonderful staff. 10/10 do recommend.
2024 年 3 月入住 2 晚
Brenda 于 2024年03月22日 的回复
Thanks so much for the wonderful review! Hope to see you again!

6/10 一般

Lawrence

不满意：住宿条件和设施
Just a place to stay
A basic older property, could use some maintenance and upgrade. Was able to get my room changed to a ground floor. Expect the back units would have had a nice view of the wooded area behind the motel. Bed could have been more comfortable.
2024 年 1 月入住 2 晚
Brenda 于 2024年03月3日 的回复
So sorry you weren't happy with your stay. Hope the rest of your time in Eureka Springs was nice.

10/10 超赞

Jeffery-Jay，Bedford

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
People at the front desk who checked us in were very friendly and gave a great recommendation for a restaurant. We stayed in a hot tub room down below. Upstairs seems like an old-school funky Roadside Motel. However, downstairs it’s very similar to a state park lodge. we will be back!
2023 年 12 月入住 2 晚

2/10 糟糕

Teresa

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
There were cockroaches in the room! It was disgusting! We had to go next door to the Dollar General and buy blankets and roach spray. No way were we going to crawl under their covers! Unfortunately, everywhere else was sold out due to craft shows for the weekend or we would have gone somewhere else. Save your money and go anywhere else!
2023 年 10 月入住 1 晚
Brenda 于 2023年10月22日 的回复
I am so sorry. We have contacted our pest control company to come do a more thorough spray. I wish you had let us know when you were here. We would have been happy to reimburse you for the room.

10/10 超赞

Crystal

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Brenda 于 2023年10月23日 的回复
Thanks so much for the 10/10! We appreciate you and are glad you enjoyed your stay with us.

10/10 超赞

Lori

满意：员工和服务，清洁度
The people were very friendly!! It was a good place to stay!!
2023 年 8 月入住 2 晚
Brenda 于 2023年09月29日 的回复
I am so glad you enjoyed your stay with us! Hope to see you again soon!

8/10 还可以

Victor

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a nice room and we liked the location. The only thing was that we had to park in the front and my husband had to come and pick me up. They could use more parking in the back.
2023 年 9 月入住 2 晚
Brenda 于 2023年09月10日 的回复
Thanks for staying with us! We are sorry about the parking issue. Unfortunately, we do not have space in the back to allow for parking.

8/10 还可以

Tracy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚
Brenda 于 2023年09月5日 的回复
Thanks for staying with us! We are so glad you enjoyed your time with us.

8/10 还可以

William

满意：服务设施，员工和服务
A decent place to stay and is perfectly located near a bunch of great places to eat
2023 年 9 月入住 2 晚
Brenda 于 2023年09月4日 的回复
Thanks for the review and for staying with us! We do have two great restaurants in walking distance!

8/10 还可以

Emily

与配偶出行
满意：清洁度
It was really nice, and the owner was very sweet, had a great view.
2023 年 8 月入住 2 晚
Brenda 于 2023年09月2日 的回复
Thanks for staying with us! We are so glad you enjoyed your stay! Hope to see you again!

4/10 很差

Sheila

满意：员工和服务
不满意：住宿条件和设施，清洁度
2023 年 8 月入住 2 晚
Brenda 于 2023年08月26日 的回复
I am sorry you did not enjoy your stay with us.

6/10 一般

Larry

商务旅客
不满意：住宿条件和设施，清洁度
Nice people. Old & Noisy Motel
The Razorback was interesting. It’s ran by an older couple with an autistic grandson. They were really nice but this property is really showing its age in the carpet, plumbing and just in general. The bed in my room could have not of had a harder bed if was made of rocks! The hotel is situated on the highway into town, so make sure you’re prepared for that. The people are nice but it’s old and more run down than I had expected.
2023 年 8 月入住 1 晚
Brenda 于 2023年08月18日 的回复
We are hoping to make improvements to the carpet and beds as soon as we recover from Covid....it is taking longer than expected to recover from the financial drain of those two years.

8/10 还可以

Michael

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice and quiet
2023 年 8 月入住 2 晚
Brenda 于 2023年08月14日 的回复
Thanks for staying with us! We hope to see you again!

6/10 一般

Nicole

2023 年 8 月入住 1 晚
Brenda 于 2023年08月26日 的回复
Thanks for staying with us; I am sorry you did not meet your expectations.

10/10 超赞

MARK

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly staff, vary acommodating
2023 年 7 月入住 1 晚
Brenda 于 2023年08月5日 的回复
Thanks for staying with us! We are so glad you enjoyed your stay!

8/10 还可以

Kylee

与家人出行
Very friendly staff.
2023 年 7 月入住 1 晚
Brenda 于 2023年07月29日 的回复
We are so glad you enjoyed your stay with us! We hope to see you again.

6/10 一般

Bruce

2023 年 6 月入住 1 晚
Brenda 于 2023年07月13日 的回复
I am sorry that you didn't enjoy your stay with us. I wish you had let us know what we could have done to make the stay better.

10/10 超赞

John

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Great place to stay!
2023 年 7 月入住 2 晚
Brenda 于 2023年07月12日 的回复
So glad you enjoyed your stay with us! Hope to see you again!

10/10 超赞

Paul

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Staff was friendly. Room clean. Wifi wasn't working. Parking good. Pool area ok. Overall a nice quiet stay .
2023 年 7 月入住 1 晚
Brenda 于 2023年07月10日 的回复
Glad you enjoyed your stay.

4/10 很差

Steven

满意：员工和服务
Drunk bikers talked loud all night, so we didn't get much sleep.
2023 年 6 月入住 1 晚
Brenda 于 2023年06月25日 的回复
I am so sorry about the bikers being loud. We did not receive any phone calls asking us to have them be quiet. We would have been happy to intervene had we known they were bothering you.

10/10 超赞

Tracie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Happy camper
It was a fathers day weekend. Second yr staying here. Like the hot tub room for relaxing after walking in town all day. Nice overall stay.
2023 年 6 月入住 3 晚
Brenda 于 2023年06月20日 的回复
We are so glad you enjoyed your stay! Hope to see you again soon!

8/10 还可以

Becky

满意：住宿条件和设施，员工和服务
不满意：清洁度
The staff was wonderful! The only problem I had was that the carpet looked like it hadn't been cleaned in quite some time. The entry tile was very dirty; however, most of the other common areas (Like bath sink, toilet and tub) were clean.
2023 年 6 月入住 2 晚
Brenda 于 2023年06月20日 的回复
I am sorry that you felt the entry time and carpet were dirty. I will speak with housekeeping regarding those issues. I assure you that we clean the carpets on a regular basis; we are hoping to replace carpets with wood laminate as soon as we can.

10/10 超赞

kendra

2023 年 6 月入住 4 晚
Brenda 于 2023年07月4日 的回复
Thanks for your great review! We are so glad you enjoyed your stay with us!

10/10 超赞

Jill

2023 年 3 月入住 1 晚
Brenda 于 2023年04月4日 的回复
Thanks for the great review! We are so glad you enjoyed your stay!

10/10 超赞

Chris

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesome hotel
Awesome place to stay
2023 年 2 月入住 1 晚
Brenda 于 2023年02月23日 的回复
Thanks so much for the kind review! We appreciate you!

10/10 超赞

Austin

2023 年 2 月入住 2 晚
Brenda 于 2023年04月4日 的回复
Thanks for the great review! I am so happy you enjoyed your stay!

6/10 一般

Maggie，Melbourne

与配偶出行
满意：员工和服务
The staff were great. The property is older. The bed was pretty hard and pillows were flat. It was a good price for a quick one night stay.
2023 年 2 月入住 1 晚
Brenda 于 2023年02月15日 的回复
I am sorry you were not comfortable in your room. We are hoping to upgrade soon.

8/10 还可以

Christopher

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place all around
I travel a lot due to my job and found this lodge it was a great find. Everything was clean and nothing was broken. Plenty of clean towels. Everyone who worked there was so nice. Location was beautiful right on the side of a huge hill.
2023 年 1 月入住 7 晚
Brenda 于 2023年02月5日 的回复
Thanks so much for the kind review! We loved having you stay with us and hope to see you again soon!

4/10 很差

Rebecca

与配偶出行
不满意：住宿条件和设施，清洁度
We woke up with bites on us...come to find out there were bed bugs in the room. We found them on our towels alive. Do not recommend. Yeah price is great, but then it could cost you $100s more if you take those bugs home with you.
Brenda 于 2022年12月24日 的回复
We were not aware that there was an issue with the room. We have our rooms checked and sprayed monthly. We will take immediate action.

10/10 超赞

Jason

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Place
I have stayed at The Razorback Lodge a couple different times now and they always have clean rooms and the staff is always helpful and friendly. The price is right for the area and I would recommend this hotel to anyone looking for a place to stay in Eureka Springs.
2022 年 12 月入住 1 晚
Brenda 于 2022年12月24日 的回复
Thanks so much for the great review! Can't wait to see you again!

8/10 还可以

Marsha

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
clean, affordable, pleasant staff
2022 年 10 月入住 2 晚
Brenda 于 2022年11月1日 的回复
Thanks for staying with us! We appreciate you!

2/10 糟糕

Walter

不满意：客房舒适度，住宿条件和设施
Terrible
Nor so good paper thin walls very old outdated!terrible
2022 年 10 月入住 1 晚
Brenda 于 2022年10月29日 的回复
I am so sorry you were unhappy with your stay.

8/10 还可以

Robert，Soper

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is well maintained though a bit tired looking in spots (decking is weathers, slight damage in room that needs repair, trash below needs to be picked up). Outside of that the rooms were clean, the view is nice and quiet on the backside, and shopping is very convient.
2022 年 10 月入住 2 晚
Brenda 于 2022年10月25日 的回复
Thanks for your review. We are hoping to make improvements soon.

10/10 超赞

Larry

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Place and Clean nice rooms.
The Razorback is a great place to stay, the rooms are clean and Brenda is very nice. She made the check in process very fast.
2022 年 10 月入住 1 晚
Brenda 于 2022年10月21日 的回复
Thanks so much for the kind words!

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 2 晚
Brenda 于 2022年10月10日 的回复
We are so glad you enjoyed your stay!

2/10 糟糕

Melissa

2022 年 10 月入住 1 晚
Brenda 于 2022年10月5日 的回复
I am sorry you did not enjoy your stay with us.

8/10 还可以

Jackie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place, would stay again! Did ask for couple more pillows that never came tho. Easy location for food & entertainment. Staff very nice.
2022 年 9 月入住 1 晚
Brenda 于 2022年09月18日 的回复
I am glad you enjoyed your stay. I apologize about the pillows; not sure who you asked, but neither Darrel nor I knew you were asking for pillows. There should have been extra pillows in the TV credenza.

6/10 一般

Scott

团体旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Sink was clogged. Bed was like trying to sleep on a box spring. Towels were stained and dirty.
2022 年 9 月入住 1 晚
Brenda 于 2022年09月18日 的回复
So sorry for your bad experience with us. I will speak with the housekeeper regarding the towels. We are hoping to upgrade beds as soon as we recover from the financial hit of COVID.

10/10 超赞

Edward

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our time there was Great. It is on the Trolley Route so that was very cool. Will go here the next time 4 sure
2022 年 9 月入住 2 晚
Brenda 于 2022年09月18日 的回复
So glad you enjoyed your stay! Glad you had a great 8th anniversary!!! Hope you see you for #9!

10/10 超赞

MARK

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 1 晚
Brenda 于 2022年09月18日 的回复
So glad you enjoyed your stay! Hope to see you again!

8/10 还可以

Linda

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Had romantic room. Jetted tub in bedroom. The button for jets needs repair. Balconey over looks canyon.
Looking toward pool
Over balcony
2022 年 8 月入住 1 晚
Brenda 于 2022年10月3日 的回复
Thanks for your kind review. We appreciate you!

10/10 超赞

Joshua

2022 年 9 月入住 1 晚

2/10 糟糕

Julianne

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
Room I was given was not what was described or pictured on the site. Very outdated, stains on the furniture, old green shag carpet, full size bed instead of queen. Smelled musty , found a bug in the bed .
2022 年 9 月入住 2 晚
Brenda 于 2022年09月9日 的回复
I am sorry that you did not like your room. The bed is a queen size bed. We do not have full size beds. I wish we had been notified during your stay of the state of the room; we could have done something about it then.

4/10 很差

Lawrence

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Staff was friendly, great location and great rates. We found a single bed bug in the bathroom on our second day and then searched the bed but found none. There were 3 more in the bathroom the next day While searching for bugs we pulled out the night stand and it obviously had not been cleaned behind it for quite some time
2022 年 9 月入住 3 晚
Brenda 于 2022年09月6日 的回复
I am so sorry about your stay. I wish you had mentioned the issue to us while you were here. We can't fix a problem we don't know about. I will discuss the issue of the nightstand with the housekeeper, and we will have the pest control treat the room.

8/10 还可以

Carol

2022 年 9 月入住 2 晚

4/10 很差

Tori

2022 年 8 月入住 1 晚

8/10 还可以

Susan

满意：清洁度、员工和服务、客房舒适度
2022 年 8 月入住 2 晚
Brenda 于 2022年08月15日 的回复
Thanks so much for staying with us! We appreciate you!

8/10 还可以

Christina

与配偶出行
满意：员工和服务
Very reasonably priced but no frills.
2022 年 8 月入住 1 晚
Brenda 于 2022年08月15日 的回复
We appreciate your review! Thanks for staying with us; we hope to see you again!