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修道院拱門旅館的評價

3.5 out of 5
修道院拱門旅館
4316 Birch Lane, Fairbanks, AK

評價

6.6
10 分評分，優異；33 則評價中有 10 則" "
8 分評分，不錯；33 則評價中有 7 則" "
6 分評分，一般；33 則評價中有 5 則" "
4 分評分，欠佳；33 則評價中有 3 則" "
2 分評分，很差；33 則評價中有 8 則" "

6.6/10 

整潔度

7.6/10 

職員與服務

6.0/10 

設施服務

6.4/10 

住宿狀況

7.4/10 

環保程度

評價

10/10 優異

Jere R

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The owner was delightful. We arrived late due to a flight delay and since our Uber driver left for another fare she gave us a ride to our room, which was a half mile away at a separate property. Also the breakfast was fabulous with many homemade items. The property was clean and comfortable.
於 2024 年 5 月住了 1 晚

8/10 不錯

Ard

讚好：住宿狀況
Hey and train noise
於 2024 年 5 月住了 1 晚
Leicha 於 2024年5月7日的回應
thanks for staying with us!

4/10 欠佳

Josh

不滿：整潔度和住宿狀況
於 2024 年 2 月住了 4 晚

6/10 一般

James

不滿：住宿狀況
Room was in the basement of a building. Very loud laundry facility right outside the door.
於 2023 年 12 月住了 4 晚

2/10 很差

真實旅客

多人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Do not recommend if travelling on vacation.
The room was on the second floor. There was dog poop on the carpet on the stairs. When you walked in the room it reeked of dogs. The linens had stains on them. The picture is not what the houses that are actually Abbey Archway Inn.
於 2023 年 8 月住了 1 晚

8/10 不錯

Walter

於 2023 年 7 月住了 1 晚

6/10 一般

Thomas

伴侶同遊
讚好：整潔度和職員與服務
Not like what was pictured. Mattress was horrible! Loud traffic noise
於 2023 年 6 月住了 1 晚

6/10 一般

Marco

伴侶同遊
讚好：職員與服務
I think everything is fine, but one day at 6am a person knocked on the door very loudly, he woke us up to ask my name and when we were to check in. They're supposed to have record books, I disapprove of that.
於 2023 年 3 月住了 4 晚
Leicha 於 2023年3月18日的回應
I am so sorry for the early disturbance! I hope the rest of your stay went well.

4/10 欠佳

Christopher Michael

不滿：整潔度
I was sick when I arrived and the room was in terrible condition. I should get some kind of refund. There were dirty socks under the bed and 2ins. of dust. The vents had dust in them. Enclosed are a few pictures with problems I saw. Mostly dust where things weren't cleaned.
Leicha 於 2023年1月11日的回應
I am sorry we did not meet your expectations. I had housekeeping revisit the room vents today.

6/10 一般

Celeste Damaris

伴侶同遊
不滿：整潔度和職員與服務
I liked how rustic it is and how close it is to several places, what I didn't like was that I stayed 5 days and they never cleaned the bedroom or the bathroom, I think that cleanliness is the most important thing, especially in the bathroom, the very dirty curtains could be changed more often
於 2022 年 9 月住了 4 晚
Leicha 於 2022年10月22日的回應
Thank you for your feedback; we have replace the drapes, and are working on stepping up housekeeping procedures.

10/10 優異

Sue

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly people great breakfast nice rooms clean very accommodate
於 2022 年 8 月住了 2 晚
Leicha 於 2022年9月6日的回應
Thanks for staying!

8/10 不錯

Troy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 3 晚
Leicha 於 2022年9月17日的回應
Thanks for staying with us

4/10 欠佳

HENRY F

不滿：整潔度和住宿狀況
I was disappointed in the condition of the property and the room needing cleaning such as the floors and fan. Some things in the room didn't work. TV was confusing to operate.
於 2022 年 8 月住了 2 晚
Leicha 於 2022年9月6日的回應
I'm sorry things weren't to your liking; we do strive to do the best with the staff that we have. We appreciate your feedback.

2/10 很差

Frederick E

商務旅客
不滿：住宿狀況
It was a bit trashy. Abandoned cars in the lot. It seemed secure.
於 2022 年 7 月住了 1 晚
Leicha 於 2022年8月16日的回應
I am sorry you did not like the property; perhaps the car(s) actually belonged to guests, as many local people have older cars, and there is a lot of wear on vehicles that they may not tend to immediately.

2/10 很差

Stephanie

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This had to be one of the strangest places i have ever stayed. The property manager was strange, property was strange. Definitely would not recommend.
於 2022 年 6 月住了 1 晚

2/10 很差

Adegbola

不滿：整潔度、職員與服務、設施服務和住宿狀況
Terrible experience overall. My reservation was for a particular building but manager sent me to a different building about 0.5 miles away and was unapologetic about this. Room's window was open with no screen and abundant mosquitoes in the room. The trash can in the bathroom still had trash from the prior occupants.
於 2022 年 6 月住了 1 晚

2/10 很差

真實旅客

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Felt deceptive
As frequent visitors to Fairbanks we will not choose to stay at Abbey Archway, Seven Gables or Fairbanks extended stay in the future. All three run by same people. We made the choice to stay in Abbey Archway. We were given rooms in Fairbanks Extended Stay the place we did not choose because of its location. Instead of a quiet residential street we were next to a major city road. One of the rooms had a stale smoky smell and was quite unclean, the other very noisy during the night. That the room style chosen when making the booking was why we had to stay in a completely different location defies understanding. We made a room style choice on the site for Abbey Archway. A guest shouldn’t be put at a different location than the one they chose after careful research just because the owner chooses. It all felt deceptive. I took notice of the negative reviews and yet still went ahead with the booking believing in giving a fair chance. That was a mistake
於 2022 年 6 月住了 1 晚

10/10 優異

Bashir

於 2022 年 4 月住了 2 晚
Leicha 於 2022年5月4日的回應
Thank you for staying with us!

8/10 不錯

Summer

讚好：整潔度、職員與服務和住宿狀況
於 2021 年 12 月住了 9 晚

8/10 不錯

nian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
For me it is good. Most of time, I’m outside for northern nights or chena hot spring or other activities.
於 2021 年 10 月住了 5 晚
Leicha 於 2021年10月20日的回應
We are glad you were able to stay with us.

2/10 很差

Mendee

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Dingy and dark property. The jacuzzi tub was full of dirt and the fireplace did not work.
於 2021 年 10 月住了 3 晚
Leicha 於 2021年10月20日的回應
Not sure where you stayed, but hope that if there is an issue, guests call the office to let us know of any problem or concern they have. I'm sorry for poor housekeeping and maintenance issue.

10/10 優異

Jackie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
GREAT BED & BREAKFAST
We were more than impressed with the rooms, service, and breakfast at this inn. It’s sort of a bed and breakfast style for a reasonable price. A+++
於 2021 年 9 月住了 2 晚
Leicha 於 2021年10月20日的回應
Thanks for your rating. We're glad you enjoyed your stay

6/10 一般

真實旅客

家人同遊
讚好：整潔度和客房舒適度
Room not ready at checking time. Employee overworked & a little short in tone of voice. On 3rd floor required multiple trip up & down alot of steps. Room clean & warm but bed not as advertised on my checking reservation.
於 2021 年 8 月住了 1 晚
Leicha 於 2021年10月20日的回應
I do apologize for the delay at check-in. We are indeed short-staffed and it is difficult to keep up. There are multiple stairs, depending upon what's available at check in. We do try to accommodate those with mobility needs if requested. I'm not sure what bed type you were expecting--most of our beds are queen sized.

10/10 優異

Peter

讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is in the process of being renovated. The units are like studio apartments.
於 2021 年 8 月住了 2 晚
Leicha 於 2021年10月20日的回應
Currently none of our properties are being renovated. There is a new building next door that had stucco applied this summer; this may have caused the confusion. We do offer two room types--studios and suites as advertized.

10/10 優異

Alex Van

讚好：整潔度、職員與服務、設施服務和住宿狀況
Definitely more of a bed and breakfast at a hotel, I will definitely stay here again as I prefer the mom and Pop style places. This is definitely privately owned they make awesome breakfast the house is a little bit dated but definitely a clean well priced place to sleep
於 2021 年 8 月住了 2 晚
Leicha 於 2021年10月20日的回應
Thank you for your comments. We do want people to feel welcomed and "at home"

2/10 很差

真實旅客

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
We canceled one night still waiting for my money back. We paid insurance
於 2021 年 6 月住了 2 晚
Leicha 於 2021年6月13日的回應
Because this is an anonymous review, I do not know who I am communicating with. However, the general procedure is to contact Expedia so they can refund you. Expedia "masks" your credit card and provides their corporate card to the hotel, you will need to contact them to request the second night be refunded. I have only charged the masked Expedia card for the one night as requested.

8/10 不錯

Arthur

商務旅客
讚好：住宿狀況和客房舒適度
Nice room. Comfortable bed and futon. Quiet
於 2021 年 5 月住了 3 晚

10/10 優異

William

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 2 月住了 1 晚
Leicha 於 2021年3月28日的回應
Thanks for staying--glad you enjoyed it!

2/10 很差

真實旅客

伴侶同遊, 寵物同遊
不滿：職員與服務、設施服務和住宿狀況
I would not recommend anybody who wants a safe night sleep at this hotel when we left to Chena hot Springs and came back our room was unlocked when we double checked that it was locked or window was broken with no lock things were stolen breakfast was barely edible horrible experience
於 2021 年 1 月住了 1 晚
Leicha 於 2021年1月15日的回應
I am so sorry for this bad experience; I regret that your upstairs neighbors were unruly . When you called to tell us that your window was unsecured, we did respond to help. We do limit our breakfast hours to a brief amount of time so that things are not left out too long.

8/10 不錯

Cody (Iowa)

商務旅客
讚好：職員與服務、設施服務和住宿狀況
Friendly staff. Room was a bit dated but definitely a great place to rest your head while in Fairbanks. I would recommend for anyone doing an extended stay that don’t want to break the bank.
於 2020 年 9 月住了 6 晚
Leicha 於 2020年9月25日的回應
Thanks for staying with us: we are glad you enjoyed your visit