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关于费尔维尤高地凯富全套房酒店的点评

2.5 out of 5
费尔维尤高地凯富全套房酒店
137 Ludwig Dr, Fairview Heights, IL

点评

7.0

还可以

10 分 - 超赞。283 条好评，共有 1000 条点评" "
8 分 - 还可以。274 条好评，共有 1000 条点评" "
6 分 - 一般。168 条好评，共有 1000 条点评" "
4 分 - 很差。143 条好评，共有 1000 条点评" "
2 分 - 糟糕。132 条好评，共有 1000 条点评" "

7.0/10

清洁度

7.6/10

员工和服务

6.2/10

服务设施

7.0/10

住宿条件和设施

6.2/10

环保

点评

4/10 很差

Jon

与家人及幼儿出行
不满意：员工和服务
It was clean and it smelled good. When we went to make up the sofa bed, there were no covers to make the bed. Went downstairs to get bedding and was told that they would get us a blanket (no sheets and no pillow). The blanket had hair all over it and we couldn’t use it because hair was getting on us. When asked if we could get a pillow for the sofa bed they said they didn’t have any and that it should be in our closet. We didn’t have any there and told them that. Still did not get any pillow. Door latch also broke off in our hand when we went to secure it for the night. It was suppose to have 4 screws in it, but it only had one.
2024 年 5 月入住 1 晚

10/10 超赞

Dominique

与家人及幼儿出行, 与家人出行, 带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love the staff here and the pool. Love our stay here ❤️ we will be back again
2024 年 3 月入住 2 晚

6/10 一般

Denetria

与家人及幼儿出行, 与家人出行
满意：员工和服务
It was a baseball team there that was quite unruly.
2024 年 4 月入住 2 晚

10/10 超赞

Tiffani

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We only booked one night at this hotel and planned to arrive late in the night. There's nothing fancy about the room but it was as expected and clean. Im most impressed with the great customer service in the middle of the night. We arrived around 1am and felt safe with my young children and elderly relative. The hotel attendant greeted us promptly and was very welcoming. She made sure our room was right and quickly brought us more linens when we requested them.

4/10 很差

Jeff

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Beds were good.... room was dirty and dated. Bathroom was not very clean. was ok for a quick night stay
2024 年 3 月入住 1 晚

4/10 很差

Nancy

与家人出行
不满意：住宿条件和设施，服务设施
Water in shower not hot long enough for more than 1 shower. Limited breakfast options. Pool was down for remodeling (understandable but wasn't told in advance), exercise equipment needs revamping. Rooms need repainting. Deep cleaning needs to be done.
2024 年 3 月入住 2 晚

4/10 很差

Zach

与家人及幼儿出行, 与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Broken tiles everywhere and exposed carpet tack strips. Sticky pad for bugs stuck on wall.
2024 年 3 月入住 1 晚

8/10 还可以

Andrea

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms was clean & had decent breakfast
2024 年 3 月入住 1 晚

6/10 一般

Tevon

不满意：员工和服务
Pool was closed and breakfast wasn’t great
2024 年 3 月入住 2 晚

2/10 糟糕

Breann

与家人及幼儿出行
不满意：服务设施
Booked for pool that they fidntvhave opent
2024 年 3 月入住 1 晚

10/10 超赞

Catrina

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I absolutely enjoyed my stay.
2024 年 3 月入住 1 晚

10/10 超赞

carl

2024 年 3 月入住 1 晚

10/10 超赞

Monica

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Plenty of different restaurants to eat at kids Love the pool. The staff was amazing
2024 年 2 月入住 6 晚

10/10 超赞

carl

满意：清洁度、员工和服务、住宿条件和设施
Like the spacious rooms. Very clean
2024 年 2 月入住 1 晚

4/10 很差

Scott

满意：清洁度
不满意：住宿条件和设施
2024 年 2 月入住 2 晚

8/10 还可以

Jessica，grand ledge

与家人出行
满意：员工和服务，清洁度
Pretty standard operation. Over clean and quiet. Breakfast options left a bit to be desired because they were out of the basics like eggs and yogurt. And other options were very limited. I did book the room for 6 people (two queens and a pull out) and I kept having to ask for extra towels and linens for the pull out and the room was stocked with a set of 4. But those are my biggest issues which really not that big of a deal.
2024 年 2 月入住 2 晚

10/10 超赞

Shyann

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice Place, the beds suck tho
2024 年 2 月入住 2 晚

6/10 一般

Jama

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 4 晚

2/10 糟糕

Jeffrey

与家人出行
不满意：住宿条件和设施，清洁度
It was terrible Elevator was out , got to room and A/C didn’t work , only heat blew out Hair dryer was broken Fridge wasn’t cold Hair in shower when I got in to take a shower Breakfast was horrible , no water or juices , no sausage , no bread for toast
2023 年 12 月入住 2 晚

8/10 还可以

Hellen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

4/10 很差

jeff

与家人出行
不满意：住宿条件和设施
Ice machine was out.Had to go to second floor to get ice.Elevator was out.Also they put us on the opposite side of the hotel were the stairs were not..Keys we’re not working.
2023 年 11 月入住 2 晚

10/10 超赞

Cory

满意：清洁度、员工和服务、住宿条件和设施
Will definitely be back if i have the need to stay in the area
2023 年 11 月入住 1 晚

2/10 糟糕

Jamie

The hotel was unable to accommodate our booking due to water issues. At the last minute we were scrambling to find another hotel room and Expedia had our money from the reservation which we could not get it refunded. Overall a terrible experience with the hotel and Expedia.
2023 年 10 月入住 1 晚

6/10 一般

Timothy

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
It’s okay
When trying to book extra day I could not reach anyone at the hotel at number for the hotel, had to go through hotels.com to book an extra night. Cleanliness was good, but you can tell the hotel is aging. I think it is over priced for the condition of the hotel.
2023 年 10 月入住 2 晚

10/10 超赞

Irene

2023 年 10 月入住 1 晚

2/10 糟糕

Ricky

与家人出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The elevator didn't work and they only had second and third floor rooms
2023 年 10 月入住 2 晚

4/10 很差

Bobby

不满意：住宿条件和设施，清洁度
2023 年 10 月入住 1 晚

2/10 糟糕

Theresa

与家人出行
不满意：住宿条件和设施，员工和服务
arriving on the property there wasn't any outside lights on. after speaking to the clerk, she informed us that our reservation had been canceled due to plumbing problems, which happened the day I made the reservation, two day prior. No credit has been issued to my account as to date. a voicemail was sent to me the day of our reservation, but did not review it because of traveling.
2023 年 9 月入住 1 晚

4/10 很差

Heather

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Needs serious repairs!
Checked in, overwhelmed by smell of mold. Put in 2nd floor room with no working elevators. Room hadm head board ripped off wall, no working ac, and had not been cleaned. Then was told that room was closed for remodel. Put in only available room (smaller than booked) on first floor.
2023 年 9 月入住 1 晚

2/10 糟糕

Scott

不满意：清洁度、员工和服务、住宿条件和设施
Very dirty
First room was very dirty. Asked for a new room, it was a little better, but the shower was broken and still not very clean
2023 年 9 月入住 1 晚

2/10 糟糕

Mary

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room smelled musty as though it had previous water damage, elevator wasn’t working, fire alarm went off at 5am. Woman across the hall said this has been happening frequently. Evidently she was renting by the week and said fire alarm issues were a common occurrence. I would not recommend this hotel.
2023 年 9 月入住 2 晚

4/10 很差

Al

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Broken elevator, multiple fire alarms (two at 3:00a on consecutive nights), dirty hallways, stained sheets, inedible breakfasts. Do not recommend.
2023 年 9 月入住 2 晚

4/10 很差

Christine

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
The elevator was not working and they placed us on the 3rd floor. I requested a ground-floor room as my husband has COPD. They insisted they had none available and as I was checking in, the room would have been nonrefundable.
2023 年 9 月入住 1 晚

4/10 很差

真实旅客

与家人出行
满意：员工和服务
不满意：住宿条件和设施
It had a lot problems but I’ve stayed in worse…
They must have sprayed for bugs the day we arrived because the lobby and first floor were hard to breath in - they gave us a room on the second floor which was good due to the chemical smell on the first floor but the elevator was broken. The pool room was so hot I think the central heater must have something wrong with it because it also made a loud irritating growling noise the entire time we swam. The metal picnic table on the outside corner seating area was extremely unsafe - the bolts are loose and the whole thing wobbles and rotates. Inside the room there is a metal shelf inside the shower that is mostly rusted and several loose tiles on the floor. The WiFi isn’t password protected. The lady that checked us in was nice and the beds were comfortable.
2023 年 9 月入住 1 晚

4/10 很差

Courtney

与家人出行
满意：客房舒适度
不满意：员工和服务，清洁度
2023 年 9 月入住 1 晚

2/10 糟糕

john

不满意：清洁度、员工和服务、住宿条件和设施
Bathroom door didn't shut freely/got stuck in the frame, hand towel rack fell off the wall since it wasn't mounted properly, there was a hole in the bathroom wall below the light switch, the porcelain sink was cracked, The ceiling above the bed had many different dirt marks. The couch had body fluid stains on it. The hotel elevator broke on Friday and still wasn't fix by Monday (during Labor Day weekend) - the check-in clerk told me Friday night it would be fixed by Saturday morning for my handicap wife. Fake eggs were served at breakfast, and no staff cleaned tables or stocked supplies between customers eating at breakfast - no bowls available for cereal and no cups available for juice. Dead bugs were at the bottom of the ceiling light fixture lense in the lobby sitting area. Rusty and loose towel rack in the bathroom. Hotel web site said a DVD player was included with the room, but it wasn't. The trash can at the east end of floor 2 hallway was overflowing for over 2 days and the maids never emptied it. The first floor ice machine was broke the whole weekend, so I had to drag my heavy cooler up and down the steps each day of the weekend. The only driveway entrance to the hotel was blocked off and half torn up for concrete replacement during the whole holiday weekend - this should have been completed before the holiday weekend or resurface work started after the holiday weekend.
2023 年 9 月入住 3 晚

10/10 超赞

Jaimie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚

10/10 超赞

Lori

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚

6/10 一般

Chasity

与家人出行
满意：员工和服务
Not awful but wouldn’t stay again
Our room ac didn’t work. It blew air but the room was hot. We got in around midnight so it was not worth hassle of moving once we realized the issue. The bathroom wasn’t clean. Cobwebs in the room. The front desk workers were very nice. We were there about 8 hours just to sleep & continue road trip.
2023 年 9 月入住 1 晚

6/10 一般

Don

满意：员工和服务
不满意：清洁度
People were nice. Not as clean as I like. Good coffee in the breakfast area.
2023 年 9 月入住 1 晚

2/10 糟糕

Jerrie

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible
Terrible,found a roach, couldn’t swim to much chlorine. Room smelled bad. Will never stay again
2023 年 8 月入住 1 晚

6/10 一般

Karen

满意：客房舒适度，员工和服务
2023 年 8 月入住 1 晚

10/10 超赞

Vicky

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great for the price
It was a great hotel. I highly reccomend it
2023 年 8 月入住 3 晚

6/10 一般

Demetria

与配偶出行
I liked the location. Furniture in the hotel needs replacing as everything was everything was very old and scrapped up. Sofa looked unsanitary.
2023 年 8 月入住 1 晚

6/10 一般

Sara

与家人及幼儿出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The room was fine. It wasn’t the worst place I have stayed, but far from the best. The bathroom was clean, which was a plus. However, the couch in the room was really stained and gross. The pool area was terrible. My 9 year old refused to swim. But the breakfast area was clean and nice and it was a good breakfast. Lots of contradictions.
2023 年 8 月入住 1 晚

6/10 一般

Lance

与家人出行
满意：客房舒适度
不满意：员工和服务
Nice location, but disappointed in staff up keep
Our family spent 3 nights here on a short family trip to St. Louis. The location worked out well for getting in and out of the city and avoiding paying high city prices. The hotel could be nice if they spent a little time and money cleaning things up. The landscaping was completely let go with bushes growing over the sidewalks and tall weeds. When we arrived in our room, there were broken tiles in the bathroom exposing the wall behind the tile. The hallway had a very odd and unpleasant smell, but the room itself, smell fine. We went to the pool one evening, and half the lights in the pool area were out. The water was very murky, and even wearing goggles, my kids were unable to see each other under the water. We were told At check in that the continental breakfast was from 6 to 10 AM period we went downstairs around 9 o'clock, and we were told they were told they were closing. There was food scattered on the countertops, tabletops and floors, and nothing had been refilled. The coffee ran out, juice was empty, and even the bagels and other cold items were gone or in disarray. While the location was nice, if we are back in the area, we will select another hotel.
2023 年 8 月入住 3 晚

2/10 糟糕

Quentin

商务旅客
不满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚

4/10 很差

Doris

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
As we came in it smelled musty. Water left on floors without bieng mopped up. Elevator was dirty, we get to our room and couch was filthy.. plus room was not a true suite. They put us in another room. 1st thing to see is the window. It looked like someone threw milk all over it. Couldnt even see out it. The tub was dirty too. Carpets were very dirty. We did not eat breakfast there after seeing how dirty hotel was. Only good thing, was it was quiet.
2023 年 8 月入住 2 晚

2/10 糟糕

Ryan

满意：员工和服务
不满意：住宿条件和设施，清洁度
We were moved to a different room because the bed was broken. The second room had 2 broken lights, a broken fridge, a towel rack falling off the wall, the corner guard ripped off the wall. The hotel is very broken down.
2023 年 8 月入住 1 晚

4/10 很差

Michael

不满意：清洁度、员工和服务、住宿条件和设施
Disappointed in the cleanliness of the facility. Also. Breakfast service ended at 9am. Much earlier than we are accustomed to.
2023 年 8 月入住 1 晚