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关于法尔茅斯高地汽车旅馆的点评

2 out of 5
法尔茅斯高地汽车旅馆
146 Falmouth Heights Road, Falmouth, MA

点评

9.0

非常棒

10 分 - 超赞。133 条好评，共有 218 条点评" "
8 分 - 还可以。63 条好评，共有 218 条点评" "
6 分 - 一般。15 条好评，共有 218 条点评" "
4 分 - 很差。4 条好评，共有 218 条点评" "
2 分 - 糟糕。3 条好评，共有 218 条点评" "

9.4/10

清洁度

9.4/10

员工和服务

9.0/10

服务设施

9.0/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

stephen

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is an excellent , clean , quiet place that is verry clean . The staff is extremely helpful and the area as a whole is a wonderful place .
2024 年 5 月入住 2 晚
Debbie 于 2024年05月17日 的回复
Thank you for your wonderful review!We are so happy you enjoyed your stay with us.. Hope to see you back on the Cape soon!

10/10 超赞

Megan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was super nice and helpful and the rooms were very cute and clean!
2023 年 9 月入住 3 晚
maureen 于 2023年11月2日 的回复
We are so happy you were happy! Come again and thank you for the review!

8/10 还可以

Caron

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 6 晚
Maureen 于 2023年08月24日 的回复
Thank you for your review!Hope to see you soon on Cape Cod.

10/10 超赞

Gail A.

与配偶出行
满意：服务设施
Need bureau drawers and at least two chairs.
2023 年 8 月入住 2 晚
Debbie 于 2023年09月6日 的回复
Thank you for your review.. we appreciate your feedback and will look into your concerns..

10/10 超赞

Kathy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Old School Motel
We enjoyed our stay at the Falmouth Motor Lodge. The motel was selected for it's closeness to the Island Queen Dock for the boat to Martha's Vineyard. The beach was also in walking distance. The propoerty is many acres and it beautiful! Debbie in the office was very helpful with restaurant locations (many could be walked to ) and other suggestions. She was a delight!
2023 年 8 月入住 2 晚
Maureen 于 2023年08月16日 的回复
We love hearing that you enjoyed your stay! We are happy to hear that you enjoyed the Location. You are correct, most everything is walkable. Debbie is a delight and thank you for acknowledging her professionalism!!! We love having her on our team!

10/10 超赞

Tom

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 4 晚
Debbie 于 2023年08月8日 的回复
Thank You for your review. We are glad you enjoyed your stay here at the Lodge!

6/10 一般

真实旅客

满意：员工和服务，清洁度
A tiny room without even a small table. One chair for 2 people
2023 年 7 月入住 3 晚
Maureen 于 2023年08月1日 的回复
When a guest books a guest room through Expedia, the first bullet is the square footage. So, a comment such as yours seems unwarranted as you were fully informed of the guest room size prior to your reserving. All information provided on the Expedia website is accurate and updated. Perhaps your booking was price driven. The Lodge's pricing is tiered. Thus, larger rooms with more square footage and different configurations are priced accordingly. And, the photos of the room you choose are displayed on Expedia as you move through the booking process. The Lodge is transparent. We are sorry to hear that you were unhappy with your choice. Next time, consider guest rooms that have more square footage even if they are slightly higher in price.

10/10 超赞

Allen

2023 年 7 月入住 4 晚
Debbie 于 2023年08月8日 的回复
Thank You for your review. We are so happy you enjoyed your stay here at the Lodge!

10/10 超赞

Isabel

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Enjoyed a pleasant stay. Staff are friendly and helpful.
2023 年 6 月入住 2 晚
Debbie 于 2023年06月28日 的回复
Thank You for your review!We are so happy you enjoyed your stay!

10/10 超赞

Martha

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Lovely property with places to picnic and a great pool. Walk to beach and restaurants. Lovely front desk workers.
2023 年 6 月入住 1 晚
Debbie 于 2023年06月21日 的回复
Thank You for your review.. Yes we do have a great staff!!So glad you were able to enjoy the area and pool.

10/10 超赞

Margaret

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean & great location in Falmouth.
Loved the friendly service, clean & comfortable rooms. So happy they gave us a complementary upgrade to include a larger room with a kitchen, loveseat, extra balcony & dining nook and a connecting door to our second room. A close walk to the beach.
Second larger balcony (partial picture as not showing 3rd chair & stairway to yard).
One balcony view.
2023 年 6 月入住 3 晚
Debbie 于 2023年06月14日 的回复
Hi,, We are so happy you enjoyed your stay with us.. We are happy we could give you an upgrade.. Hope you come back to Cape Cod Soon!!

4/10 很差

Salman

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
Maureen 于 2023年06月8日 的回复
We are sorry you did not enjoy your evening. I am sure the guest room was tight being that you brought three extra guests without informing us. Please know that the reason we need an accurate head count is due to fire and safety issues not to mention maximum occupancy policies per guest room. Next time please let us know you will be bringing your three additional guests and we will make sure you have a guest room that will accommodate five. Thank you for the review

10/10 超赞

Nancy

满意：清洁度、员工和服务、住宿条件和设施
Clean, well maintained, nice property
2023 年 6 月入住 1 晚
Debbie 于 2023年06月6日 的回复
Thank You for your review. We appreciate the feedback.Glad you enjoyed your stay here at the Lodge.

10/10 超赞

Constance

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great location, wonderful owners, very pretty.
2023 年 5 月入住 1 晚
Debbie 于 2023年06月3日 的回复
Thank You for your review!

10/10 超赞

Madison

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a great weekend here! The staff was so friendly, the room was clean and comfortable and perfect walking distance to the beach and restaurants. Would love to come again for a longer stay!
2023 年 5 月入住 1 晚
Debbie 于 2023年05月13日 的回复
Thank You for the wonderful review!We appreciate the feedback..Hope to see you again soon!

10/10 超赞

Bruce

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Staff extremely helpful.
2022 年 10 月入住 1 晚
Mk 于 2022年10月16日 的回复
Thank you for your review! We hope to see you again!!!

10/10 超赞

Marie-Claude

2022 年 10 月入住 1 晚
Mk 于 2022年10月16日 的回复
Thank you! Come again!!

10/10 超赞

Brad

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quaint and convenient. Made our trip to Martha's Vineyard easily accessible.
2022 年 9 月入住 2 晚
Debbie 于 2022年10月4日 的回复
Thank You for your review!Glad you enjoyed your stay with us.

10/10 超赞

Patricia

2022 年 9 月入住 1 晚

6/10 一般

Karen

与配偶出行
满意：员工和服务，清洁度
不满意：服务设施
Room was too small and there were no facilities for charging phones, etc.
2022 年 9 月入住 2 晚
maureen 于 2022年09月18日 的回复
Dear Guest,We appreciate your taking time to review the Lodge. Upon booking, Expedia's guest room descriptions are listed front and center. The bullet highlights provide the square footage of the guest room that you, as a booker, are interested in. In Expedia's bullet list, square footage is their first bullet. In this instance, you booked a Main Lodge Queen which is 224 Square feet. After booking, Expedia sends an email confirmation to you which, again, includes guest room square footage. The Lodge makes every attempt to inform guests of what they are booking in advance with photos, descriptions and square footage. Here at the Lodge, price is reflective of guest room size and amenities offered. Please consider a larger guest room in the future. And, we do offer USB ports in the Main Lodge Queen guest rooms at the desk near the microwave. We are sorry you didn't see them. Thanks for writing in!

10/10 超赞

Michael

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 8 月入住 2 晚

10/10 超赞

Donna

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location and great place to stay on a budget
Great location and great place to stay on a budget. Clean friendly accommodating. Only issue was that hotels.com did not list the street address number so it was difficult to find and had to go searching
2022 年 8 月入住 1 晚
Debbie 于 2022年09月1日 的回复
Thank You for your review. Sorry about not having our address. We will check that site and correct that issue. Thank you for bringing that to our attention.

6/10 一般

Patricia

满意：员工和服务，清洁度
不满意：住宿条件和设施
Very tiny room but good location!
Our room was extremely small…definitely not the room in the picture that we thought we were booking. The front desk called us 2 or 3 times before our arrival to ask us if we would like an upgrade to a bigger room for $30 per night. We declined as we thought the room pictured was acceptable. It was quite claustrophobic. On a positive note…. The motor lodge is in a very good location. You can walk to the Island Queen ferry, Falmouth harbor and several restaurants. Also, The room was very clean.
2022 年 8 月入住 2 晚
MK 于 2022年08月24日 的回复
Dear Guest,Thank you for the positive note. The Lodge does have a terrific location being just a five minute walk from both the beach and ferry. Regarding the Main Lodge queen guest room and size, Expedia places the square footage at the top of the booking page. In fact, it is the first in their bullet listing. And, the Lodge is quite transparent. We post square footage as well. Further, the Lodge's price reflects the room size and amenities. There are many other guest rooms, room sizes and room types. We hope you consider another stay at the Lodge and choose a guest room that is more spacious. Thank you!

10/10 超赞

KEN

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
staff
2022 年 8 月入住 2 晚
MK 于 2022年08月24日 的回复
We loved having you! I saw you walking along the beach and it brought a smile to my face. We are so glad you enjoyed yourself! Thank you for your review!

10/10 超赞

Alain

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Très bel emplacement; grand terrain propre permettant bbq, piscine et apéro tranquille dans les balançoires ou sous les gazebos.
2022 年 8 月入住 4 晚
MK 于 2022年08月24日 的回复
Merci Beacoup!!! J'espere que vous reviendrez!

10/10 超赞

Carol

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Wonderfull experience. Spacious room with balcony lovely grounds nice pool Very clean and staff went out of way to make you happy
2022 年 8 月入住 2 晚
MK 于 2022年08月24日 的回复
Carol, It was so nice having you! We are so very happy that you enjoyed your time here at the Lodge. Thank you!!!

8/10 还可以

William

与配偶出行
满意：住宿条件和设施，员工和服务
The locatoon was perfect between the ferry and the beach. Also black dog cafe for breakfast
2022 年 8 月入住 2 晚
MK 于 2022年08月24日 的回复
Thank you for your review! The location can't be beat! We agree!

8/10 还可以

Stéphane

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
À distance de marche de la plage et d'un traversier pour Martha's Vineyard (pour passagers et vélos). Piste cyclable à proximité. Grand terrain avec tables à pique-nique et chaises. Piscine et terrain très bien entretenus. Seul petit bémol: odeur d'humidité dans la chambre.
2022 年 7 月入住 2 晚
MK 于 2022年08月24日 的回复
Merci beaucoup pour votre commentaire, nous sommes si heureux que vous ayez apprecie votre sejour la prochaine fois que vous remarquerez une odeur d'hunidite, faites-le savoir a la reception et nous pourrons mettre un deshumidificateur pour vous.

10/10 超赞

Marie-Josee

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly and very clean well maintained place. Will go back for sure.
2022 年 7 月入住 1 晚
Debbie 于 2022年08月6日 的回复
Thank You for your review.. We hope to see you back soon!

8/10 还可以

LAUREL

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Close to beach in ferry
2022 年 8 月入住 1 晚
Debbie 于 2022年08月6日 的回复
Thank You for your review.. Yes .. we are a 5 minute walk to each.. Glad you enjoyed your stay!

6/10 一般

Alexandra

2022 年 7 月入住 2 晚

10/10 超赞

Roger

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Falmouth Heights stay
Our stay was very good. Very clean rooms. staff very friendly and helpful.. Location is very close to beach and near downtown Falmouth.. We enjoyed our stay. Have been to this hotel before and always enjoyed!
2022 年 7 月入住 4 晚
Debbie 于 2022年08月6日 的回复
Thank You for your review.. We are so happy you enjoy our Lodge.. See you soon!

8/10 还可以

Regina

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施
It was extremely clean and so accessible to the beach/restaurants. It was quiet and the staff were very nice/helpful. The only thing that I didn't like was how incredibly moist (awful word, I know) the room was the entire time. I was not aware we could ask for a dehumidifier until we checked out and I asked the staff. I know it's the Cape, and it comes with the territory, but our towels/bathingsuits couldn't dry... the floor in the bathroom was never dry... after showering it just stayed wet/moist in there the entire time... everything just had a layer of moisture on it. Also, there are NO towels in the room at all, not even bath towels, you have to ask for them. Other then this, I was VERY impressed with the cleanliness, safety, and friendliness here at this motel.
2022 年 7 月入住 1 晚

8/10 还可以

Linda

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful place to stay but disappointed that the pool was not open
2022 年 6 月入住 3 晚
maureen 于 2022年07月5日 的回复
Us too! It is opened now if you have an opportunity to visit with us again this summer. Thank you for your review and we hope to see you again real soon.

10/10 超赞

Anthony

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was our first stay at this property and so glad we tried it out. The room we had was very clean, the staff were friendly and welcoming from check in to check out, and the location is easy walking distance to plenty of food and recreation options (as well as the ferry to Oak Bluffs). Would definitely recommend.
2022 年 6 月入住 1 晚
Debbie 于 2022年06月18日 的回复
Thank You for your review! We are happy you found us. Come back again soon!

10/10 超赞

Edwars

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was amazing, very comfortable, great staff and close to beach
2022 年 5 月入住 2 晚
Debbie 于 2022年06月9日 的回复
Thank you for your review!

10/10 超赞

Sharon

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff is very friendly. The room we stayed in called The Heights House was beautiful, comfortable & more than what I expected. I stayed off season so it was still affordable.
2022 年 4 月入住 2 晚
Debbie 于 2022年06月1日 的回复
Thank You for your review.. I'm so happy you enjoyed the Heights House.. One of my favorites!!

8/10 还可以

Cheryl

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 10 月入住 3 晚

10/10 超赞

Anna

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 10 月入住 1 晚

4/10 很差

Annie

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pictures on Hotels.com look nothing like this motel I stayed in. Inappropriate description.
2021 年 10 月入住 1 晚
Maureen 于 2021年10月18日 的回复
HI Annie, You booked a room here in the Main Lodge. The Lodge is comprised of 8 buildings and we offer 11 room types throughout the six acre property. Your choice was in the traditional Motor Lodge. If you look at your confirmation, the room that you selected is shown complete with a photo through Hotels.com and a description is provided along with the square footage. If you wanted a particular guest room (prices range depending upon which type of guest room)that you saw online, just call in and we can make that happen. Thank you for taking the time to review.

10/10 超赞

Jane

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is a vintage family run Motor Lodge. I did not use the word old because that word brings up bad connotations of a run down motel. This is anything but rundown. It is a very modern and comfortable place. I highly recommend it. It deserves a 5 star. Ask for the new king room in the back!!
2021 年 9 月入住 3 晚
Debbie 于 2021年10月9日 的回复
Thank You soo much for your wonderful review.. We are very happy you enjoyed your stay. Hope you come back soon!

10/10 超赞

MARYELLEN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Place was adorable. Enjoyed our stay!
2021 年 9 月入住 1 晚
Debbie 于 2021年10月9日 的回复
Thank You soo much for your review. We are very happy you enjoyed your stay with us. Hope to see you again soon!

4/10 很差

真实旅客

团体旅客
The bedrooms and bathrooms are too small, and not designed well.
2021 年 9 月入住 2 晚
Maureen 于 2021年10月18日 的回复
The Lodge is a 1950's property. We work with what we have. Most guests enjoy the feel of the olde Cape. We have several buildings. Perhaps you would have found one of the outer buildings more suitable to todays square footage. Please consider us another time and in another building. Thank you for your review.

8/10 还可以

Theresa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Loved the property, location, staff, SO SO CLEAN! It's a little outdated not modern, and we loved that. Lady that worked night was so awesome and informative!! Perfectly placed near everything! Beach was close by, restaurants, shopping, and best of all down road from ferry! Only not so great was bed, very hard and maybe outdated, I was hoping for the room to look like pictures but ours did not, but we had a great vacation!
2021 年 9 月入住 3 晚
Maureen 于 2021年10月18日 的回复
We pride ourselves on the cleanliness. Thank you for noticing! And, yes, the staff is always glad to assist. We buy firm plush beds here at the Lodge. You may have found them too firm. Always know that you can ask for a topper. We are happy to oblige! Thank you!

10/10 超赞

shirley

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
convenient location, friendly personnel
2021 年 9 月入住 4 晚
Debbie 于 2021年10月9日 的回复
Thank You for your review. We are glad you enjoyed your stay with us.

8/10 还可以

Deborah

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quaint motor lodge in Falmouth. Covers the basics well and very clean. Pretty setting and very nice pool. Walking distance to ferry and beach. Rooms are a big tight with only one chair for sitting. Overall, a nice place to stay.
2021 年 9 月入住 3 晚
Maureen 于 2021年10月18日 的回复
Thank you for taking the time to review. The Lodge has been amidst a residential neighborhood for many years. We have tried to preserve the Cape neighborhood feel. So glad you had a nice time. We do have a terrific location. Thank you again!

10/10 超赞

Barbara

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Stay
The Motor Lodge is made up of a "Motel" building and then several houses on the grounds that were obviously converted into additional rooms. We were in one of the houses in the back, and it was perfect. We had our own private covered patio which was nice for the one rainy day we had on our trip. Kim was our very friendly housekeeper, who offered great suggestions for places to see and dine. The location is about a 10 minute walk to the Queen Island Ferry to Martha's Vineyard, no need to drive. There are a few restaurants within walking distance, but it's only a short drive to the center of town where you'll find an abundance of restaurants and great shopping. Only suggestion I'd offer is to have coffee makers in the rooms. Coffee was available in the office, but it didn't open until 8:00 am. Luckily one of the couples we were with brought their own Keurig, so that helped. We would definitely stay here again.
2021 年 9 月入住 3 晚
Debbie 于 2021年10月9日 的回复
Thank You for your wonderful review. We are soo happy you enjoyed your stay with us. Our kitchenette rooms do offer coffee makers. Maybe try one of those rooms next time ..

10/10 超赞

Kathy Darlene

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very comfortable beds, easy check in/check out, plenty of parking. They were doing renovations, but noise was not a problem.
2021 年 9 月入住 2 晚
Maureen 于 2021年09月15日 的回复
We are so pleased that you enjoyed your stay! We appreciate your taking the time to review the property. Hope to see you again!

10/10 超赞

Palaniappa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The overall stay was picture perfect. We stayed in Unit 5 that has a queen bed. The room was cleaned properly. There were plenty of fresh towels. Ms Joy in the office was extremely helpful. She was courteous and helped us making our stay a pleasant one. We plan to come back again to this place.
2021 年 8 月入住 2 晚
Debbie 于 2021年09月2日 的回复
We are so happy you enjoyed your stay with us! Thank You for your wonderful review!

10/10 超赞

Isabella

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
The location is terrific!
2021 年 8 月入住 2 晚
Joyce 于 2021年08月31日 的回复
Hi Isabella The location is awesome here just like you said . Hope that when you visit Falmouth again you will consider staying with us.Thank you !!