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关于Tru 希尔顿诺克斯维尔西部火鸡溪的点评

2.5 out of 5
Tru 希尔顿诺克斯维尔西部火鸡溪
380 LOVELL ROAD, Farragut, TN

点评

8.4

很好

10 分 - 超赞。251 条好评,共有 442 条点评" "
8 分 - 还可以。88 条好评,共有 442 条点评" "
6 分 - 一般。55 条好评,共有 442 条点评" "
4 分 - 很差。30 条好评,共有 442 条点评" "
2 分 - 糟糕。18 条好评,共有 442 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

Carl

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient!!!
2024 年 5 月入住 2 晚

10/10 超赞

Amy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great
2024 年 3 月入住 2 晚
Marisa Kehn 于 2024年05月13日 的回复
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it and are thrilled that you enjoyed your stay with us. We cannot wait to host your next stay again very soon.

10/10 超赞

Tangela

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room was a little small and there was no microwave or closet space. However…the coffee was always hot and available. Bonus points for flavored creamer options. The staff was friendly. The water was hot and the pressure was good (that’s a biggie for me). And the bed was EVERYTHING. I slept like a Queen. I would stay there again just to get a good nights sleep. Great value, especially for the price.
2024 年 5 月入住 2 晚
Marisa Kehn 于 2024年05月7日 的回复
Thank you for taking the time to submit a review for our hotel. We Truly appreciate you and are thrilled that you enjoyed your stay with us. Please come again very soon!

10/10 超赞

Tiffany

满意:清洁度、员工和服务、住宿条件和设施
price and location
2024 年 4 月入住 1 晚
Marisa Kehn 于 2024年04月28日 的回复
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it and are thrilled that you enjoyed your stay with us. We cannot wait to host your next stay with us again very soon.

10/10 超赞

Sueann

2024 年 4 月入住 1 晚

6/10 一般

Jessica

2024 年 4 月入住 1 晚
Marisa Kehn 于 2024年04月28日 的回复
Thank you so much for taking the time to submit a review for our hotel. We do Truly appreciate it. If there is anything we can do to make your next stay with us a 5/5, please do not hesitate to let us know.

8/10 还可以

charles

2024 年 4 月入住 1 晚
Marisa Kehn 于 2024年04月24日 的回复
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it. If there is anything we can do to make your next stay with us a 5/5, don't hesitate to ask or make a suggestion. Thank you again and we cannot wait to host your next stay with us again very soon,

10/10 超赞

Donna

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient off the expressway for a quick stay while traveling.
2024 年 4 月入住 1 晚
Marisa Kehn 于 2024年04月24日 的回复
Thank you for taking the time to submit a review for our hotel. We Truly do appreciate it and cannot wait to host your next stay with us again very, very soon.

10/10 超赞

Robert

商务旅客
满意:清洁度
It’s a little on the plain side
2024 年 4 月入住 1 晚
Marisa Kehn 于 2024年04月24日 的回复
Thank you for taking the time to submit a review for our hotel. Our lobby is very vibrant and has a lot to offer. The Tru Brand rooms are very nice but it is more basic instead of having suites. We hope to see you again very soon.

6/10 一般

Daniel

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
No microwave in the room, fridge on floor and too small to utilize, and limited desk space! For the $150 per night, and being an avid Hiltons Honors member, I was disappointed in my stay. I will mainly stay with Home 2 Suites by Hilton going forward.
2024 年 3 月入住 1 晚
Marisa Kehn 于 2024年04月24日 的回复
We are sorry you didn't enjoy your stay with us. The Tru Brand does not have microwaves in the room but we do have one available in the lobby 24/7 for all of our guests if they would like to use it. Our mini fridges in the rooms are comparable to other places but they are not full-sized refrigerators. Again, we are terribly sorry that you did not enjoy your stay with us.

6/10 一般

Derek and Kristina

与家人出行
满意:清洁度、员工和服务、服务设施
Bed and pillows were not comfortable
2024 年 3 月入住 1 晚
Marisa Kehn 于 2024年04月24日 的回复
We are terribly sorry that you felt the bed and pillows were not comfortable. We find most people love our Serta beds and have a wonderful nights sleep. Again, we greatly apologize for any inconvenience this caused for you during your stay.

6/10 一般

Jason

2024 年 3 月入住 1 晚
Marisa Kehn 于 2024年04月24日 的回复
Thank you for taking the time to submit a review for our hotel. Please let us know if there is anything we can do to make your next stay a 5/5. Thank you again.

10/10 超赞

William

2024 年 3 月入住 1 晚
Marisa Kehn 于 2024年04月24日 的回复
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it and cannot wait to host your next stay with us again very soon.

4/10 很差

Patricia

满意:清洁度、员工和服务、住宿条件和设施
The room was unbelievably small. Towels are very poor quality. Will not stay at a Tru again.
2024 年 3 月入住 1 晚
Marisa Kehn 于 2024年04月24日 的回复
Thank you for submitting a review and letting us know about your experience. Our rooms are all good sized rooms but we do not offer suites. We are terribly sorry that you did not like the quality of our towels as well. We normally do not get complaints about that. We are so sorry for any inconvenience you had during your stay and hope you give us another try in the future. Thank you again.

4/10 很差

Kristin

团体旅客, 商务旅客
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
The lady at check-in complained the entire time about us using a third party booking source instead of focusing on just checking us in. I had to call said third party customer service upon check-in to have them send over confirmation of payment. Overall just inconvenient experience.
2024 年 3 月入住 1 晚
Marisa Kehn 于 2024年04月24日 的回复
We are terribly sorry about any inconvenience that this caused for you during your stay. Unfortunately reservations from third party sites do not always come across into the system. We apologize for the unfortunate transition and we hope that the rest of your stay was much better. Thank you again

2/10 糟糕

Jeremy

2024 年 3 月入住 1 晚
Marisa Kehn 于 2024年04月24日 的回复
Thank you for taking the time to submit a review for our hotel. We are terribly sorry for any inconvenience you had while staying with us. If you have any suggestions on how we can make your next stay with us a 5/5, please reach out directly to the hotel so we can help

10/10 超赞

MATT

满意:清洁度、员工和服务、住宿条件和设施
Comfortable
2024 年 3 月入住 1 晚
Marisa Kehn 于 2024年04月24日 的回复
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it and cannot wait to host your next stay with us again very soon.

8/10 还可以

Trinity

团体旅客
满意:住宿条件和设施,清洁度
if you like to stay out late and sleep in, beware housekeeping is very loud and you will get woke up around 9am due to banging, stomping, and slamming doors
2024 年 2 月入住 2 晚
Marisa Kehn 于 2024年04月24日 的回复
Thank you for submitting a review and letting us know about this situation. I have had a meeting with the housekeepers about this and let them know. We do apologize for any inconvenience this caused for you.

2/10 糟糕

Stacey

与家人出行, 商务旅客
不满意:清洁度、员工和服务、住宿条件和设施
Dirty sheets
2024 年 2 月入住 1 晚
Marisa Kehn 于 2024年04月24日 的回复
Thank you for taking the time to submit a review for our hotel and letting us know about your experience. We are terribly sorry for any inconvenience this caused for you during your stay. I have addressed this with the housekeeping staff and corrective actions have been taken. Thank you again.

10/10 超赞

Andrew

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great stay. Joseph at the desk was friendly, helpful an very knowledgeable. Thanks!
2024 年 2 月入住 1 晚

10/10 超赞

Jill

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Desk staff was very friendly & helpful
2024 年 2 月入住 1 晚

10/10 超赞

Daniel

2024 年 2 月入住 1 晚

10/10 超赞

Jamie

2024 年 2 月入住 1 晚

8/10 还可以

J

满意:清洁度、员工和服务、住宿条件和设施
Polite staff. Clean. Some semi noise from expressway.
2024 年 1 月入住 1 晚

10/10 超赞

Marcia

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Convenient and affordable.
Front desk staff was helpful.
2024 年 1 月入住 2 晚

4/10 很差

Jarrod

商务旅客
满意:员工和服务
不满意:客房舒适度,住宿条件和设施
Loud
For exterior noise, this is the loudest hotel in which I have ever stayed. The associates with whom I came into contact were kind and accommodating, though the room was small, uncomfortable, and noisy.
2024 年 1 月入住 1 晚

6/10 一般

Fahmida

不满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

6/10 一般

mauricio

满意:客房舒适度,员工和服务
They can improve
Bathroom shower was in bad condition, limited breakfast, no fruits or pancakes
2023 年 12 月入住 1 晚

4/10 很差

Esther

满意:员工和服务
不满意:清洁度
When checkingvin the desk host called to mske sure the room she was giving us was 'ready'. She was advised, that it was. We travel with food in a cooler, when opening the fridge, there was food left in it. I did advise the desk. Also, when traveling, we will not choose Tru agsin, there is no coffee pot in te room, and no microwave. These are an error on my part, i just assumed all hotels were equipped with these items. We carry food to heat at night, so we dont have to go out once we stop.
2023 年 12 月入住 1 晚

10/10 超赞

Theresa

2023 年 12 月入住 2 晚

8/10 还可以

Tammy

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

4/10 很差

Joe

与家人出行
不满意:清洁度
Morning staff not helpful or friendly. Our room mirror looked disgusting. I did take a picture. The other room I reserved has poop splattered on the wall .
2023 年 12 月入住 1 晚

8/10 还可以

Teresa

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel is very pretty, safe, and the front desk staff were extremely friendly. There was a soda lid on the floor and a dirty handprint on the bathroom door so i did question the cleanliness
2023 年 12 月入住 2 晚

10/10 超赞

Dean

满意:清洁度、员工和服务、住宿条件和设施
Excellent
2023 年 12 月入住 1 晚

10/10 超赞

Tricia

与家人出行
满意:员工和服务、住宿条件和设施、客房舒适度
Nice stay and great staff. Will stay again.
2023 年 10 月入住 1 晚

10/10 超赞

Regan

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I continually stay at this property when I am in town for business. Its very convenient and I always feel safe there.
2023 年 11 月入住 1 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
One night stay
It was very good. Very clean, quiet, easy to check in over all excellent.
2023 年 12 月入住 1 晚

10/10 超赞

Justin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place and convenient right off the interstate. Comfortable beds and great breakfast.
2023 年 12 月入住 1 晚

10/10 超赞

Frances Maica

2023 年 11 月入住 1 晚

2/10 糟糕

Kayleigh

2023 年 11 月入住 1 晚
Marisa 于 2023年12月3日 的回复
Thank you for taking the time to submit a review for our hotel. We are terribly sorry you did not enjoy your stay with us. If there is anything in particular that we can do better, please reach out and let us know.

10/10 超赞

Thomas

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Marisa Kehn 于 2023年11月9日 的回复
Thank you for taking the time to submit a review for our hotel. We Truly appreciate it and are thrilled that you enjoyed your stay with us.

2/10 糟糕

Kelly Mccullough

2023 年 11 月入住 1 晚
Marisa Kehn 于 2023年11月9日 的回复
Thank you for taking the time to submit a review for our hotel. We are terribly sorry that your stay with us was not what you expected. Please let us know if there is anything specific we can do to make your next stay with us better.

6/10 一般

Donna

与家人出行, 商务旅客
不满意:服务设施
The room was tiny without a coffee maker. The beds are uncomfortable. The floors are cold af The first v channels do not tell you what’s on tv, even the information screen says “ no information “ They charge me an extra 25.00 for something. I don’t even know what that was for. The room was way more expensive than it should’ve been because it definitely isn’t anything special
2023 年 11 月入住 1 晚
Marisa Kehn 于 2023年11月9日 的回复
We are terribly sorry that your stay with us was not what you were expecting. Our rooms do not have coffee makers but there is coffee available in the lobby 24/7. The 25 was just an incidental hold, which most hotels do, but rest assured you were not charged as the fee fell off upon departure.

10/10 超赞

Jennifer

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Marisa Kehn 于 2023年10月30日 的回复
Thank you for taking the time to submit a review for our hotel. We cannot wait to host your next stay again very soon.

10/10 超赞

Alexander

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Marisa Kehn 于 2023年10月30日 的回复
Thank you so very much for taking the time to submit a review for our hotel. We Truly appreciate it. We cannot wait to host your next stay with us again very soon.

6/10 一般

Maria

2023 年 9 月入住 4 晚
Marisa Kehn 于 2023年10月20日 的回复
Thank you for taking the time to submit a review of our hotel. If there is anything specific that we can do better to make your next stay with us a 5/5, please let us know. Thank you for staying.

4/10 很差

Nathan

商务旅客
不满意:客房舒适度
I think I will pay the extra $10 for aloft hotels next time. Shower was small, bed was uncomfortable, it never got cold, tv channels were horrible, walls are very thin.
2023 年 9 月入住 1 晚
Marisa Kehn 于 2023年10月3日 的回复
Thank you for leaving us a review and let us know areas in which we can work on. I will address this with my staff. Thank you again.

10/10 超赞

Edward

2023 年 9 月入住 1 晚
Marisa Kehn 于 2023年10月3日 的回复
Thank you for taking the time to submit a review for our hotel. We are Truly grateful and cannot wait for you to come stay with us again very soon.

10/10 超赞

Derrick

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Marisa Kehn 于 2023年09月5日 的回复
Thank you so much for taking the time to submit a review for our hotel. We Truly appreciate it and cannot wait to host your next stay again very soon.

6/10 一般

Kurt

满意:清洁度、员工和服务、住宿条件和设施
Marisa Kehn 于 2023年09月1日 的回复
Thank you for taking the time to submit a review for our hotel. Please come and stay again very soon.