住宿正面 - 傍晚/夜晚

关于凯艺酒店的点评

2.5 out of 5
凯艺酒店
1000 S Futrall Dr, Fayetteville, AR

点评

6.8
10 分 - 超赞。20 条好评,共有 75 条点评" "
8 分 - 还可以。21 条好评,共有 75 条点评" "
6 分 - 一般。14 条好评,共有 75 条点评" "
4 分 - 很差。9 条好评,共有 75 条点评" "
2 分 - 糟糕。11 条好评,共有 75 条点评" "

7.0/10

清洁度

7.6/10

员工和服务

6.0/10

服务设施

6.2/10

住宿条件和设施

6.8/10

环保

点评

10/10 超赞

Shelia

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

8/10 还可以

Doug

与家人出行
满意:员工和服务,清洁度
不满意:服务设施
Everyone crammed in like sardines, pool closed. Sketchy surroundings.
2024 年 5 月入住 1 晚

8/10 还可以

David

满意:员工和服务,清洁度
2024 年 5 月入住 2 晚

10/10 超赞

Frank,McKinney

满意:清洁度、员工和服务、住宿条件和设施
Des
2024 年 5 月入住 2 晚

10/10 超赞

Anna

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved it
2024 年 3 月入住 1 晚

10/10 超赞

Davis

满意:清洁度、员工和服务、住宿条件和设施
Ac worked and quick check in
2024 年 5 月入住 1 晚

6/10 一般

seph

与配偶出行
满意:员工和服务
Ok stay, they have done some updates but it doesn’t feel clean, the rooms had a smell and were stuffy. Bugs. Enough said.
2024 年 5 月入住 2 晚

8/10 还可以

Kevin

团体旅客
满意:员工和服务
was ok...close to highway
2024 年 3 月入住 1 晚

8/10 还可以

David

满意:员工和服务
Location to University.
2024 年 4 月入住 2 晚

4/10 很差

Michael

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Got in late in the evening, the TV was left on, the remote didn’t work. You could see the light from outside under the door. The lock was jammed a lot. The AC was so loud you couldn’t effectively use it. Light switches did nothing. There was a black substance splattered up the wall. The refrigerator had so much ice in it that nothing could go in the ice box. The fridge wasn’t super cold.
2024 年 4 月入住 2 晚

2/10 糟糕

Parker

不满意:清洁度、员工和服务、住宿条件和设施
Very dirty
2024 年 4 月入住 1 晚

10/10 超赞

María

满意:服务设施,清洁度
Good service
2024 年 4 月入住 1 晚

6/10 一般

Siro

与家人出行
满意:员工和服务,清洁度
Price was okay, breakfast wasn’t all it was hyped up to be. The rooms are older, but good price and conveniently located. Not a bad stay.
2024 年 4 月入住 2 晚

2/10 糟糕

Latoya

与家人出行, 商务旅客
不满意:清洁度、员工和服务、住宿条件和设施
All the room smell old stale cigarettes, and the towels smell moldy/water damage. Erin, the rooms do not work and I came home sick.
2024 年 4 月入住 2 晚

10/10 超赞

Wilson F,Fayetteville

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Greatest customer service ever.
2024 年 3 月入住 3 晚

6/10 一般

Betty

与家人及幼儿出行
不满意:住宿条件和设施,服务设施
As soon as you walked in you could smell stale cigarette smoke. The room smells so bad. Generally it looked clean, just stunk. You can hear everything going on. My poor mom didn't get much sleep because the people next to her room were up all night yelling.
2024 年 3 月入住 1 晚

10/10 超赞

THOMAS

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
the nightly room price was within my budget
2024 年 3 月入住 1 晚

10/10 超赞

Shannon

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Happy
2024 年 3 月入住 1 晚

8/10 还可以

Jennifer

满意:员工和服务,清洁度
Bathroom had a leak but other than that it was overall a decent place.
2024 年 3 月入住 2 晚

10/10 超赞

Eric Walsh and Gerald

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff. Nice breakfast. A great value.
2024 年 3 月入住 3 晚

10/10 超赞

Elizabeth

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is very hard to get my wheelchair into the room. Were staying in room 131 and it is overall nice. However, it would be appreciated if the handicapped rooms were 2 bed so we couldve stayed in there because, i am a handicapped person as well as my dad and we need my mom and my kid with us rather then me staying in handicapped and them staying in another room. However, the lady who checked us in was very nice and helpful and helped us get a room that would be easier to access.
2024 年 3 月入住 1 晚

4/10 很差

Jenna

不满意:住宿条件和设施
2024 年 3 月入住 1 晚

8/10 还可以

Diana

满意:清洁度、员工和服务、住宿条件和设施
C
2024 年 2 月入住 1 晚

6/10 一般

Drake

2024 年 2 月入住 1 晚

10/10 超赞

Robert

满意:清洁度、住宿条件和设施、客房舒适度
Bcs they dont knw how to bring towels back to u when u turn them in for clean ones
2024 年 1 月入住 3 晚

8/10 还可以

Michelle

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
THE MANAGEMENT AND STAFF WERE GREAT!!!! This is a small hotel owned, I believe by a small local company. They went out of their way to make sure we were comfortable and had everything we needed. The room was clean and comfortable. Would stay here again

2/10 糟糕

Dustin

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
filthy floors, filthy bathroom, filthy sunken mattress, stained hairy towels, smelly heater. I ate the $74 and moved to a better hotel.
2024 年 1 月入住 1 晚

4/10 很差

leah

与配偶出行
满意:住宿条件和设施
不满意:员工和服务
Front desk staff not very friendly.
2024 年 1 月入住 1 晚

6/10 一般

Jenny

与配偶出行, 商务旅客
不满意:服务设施
It seemed like it was designed more for truck drivers than travelers
2024 年 1 月入住 1 晚

8/10 还可以

Mechelle

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Jalen

2023 年 12 月入住 1 晚

10/10 超赞

Jong

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

8/10 还可以

James

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Jong

2023 年 11 月入住 1 晚

2/10 糟糕

Tim

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
There was literally a homeless camp on the corner of the parking lot. The steps to the second level weren’t level and were unsafe. Room was smelly, felt dirty. We left in the middle of the night. Couldn’t sleep here.
2023 年 11 月入住 1 晚

8/10 还可以

Siren

friendly
very friendly personnel ar reception, in the breakfast room and maintenance too. practically table service with waffle making to your liking. clean enough and excellent value for money.
2023 年 11 月入住 4 晚

6/10 一般

Hebert

2023 年 11 月入住 2 晚

6/10 一般

Jayne

与配偶出行
不满意:住宿条件和设施,服务设施
There were a lot of homeless people walking around d the parking lot. They were hanging out at the convenience store next door
2023 年 11 月入住 2 晚

6/10 一般

Patrick

2023 年 11 月入住 1 晚

10/10 超赞

Thom

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

8/10 还可以

Kimberly

Friendly staff
2023 年 10 月入住 1 晚

4/10 很差

Helmut

不满意:住宿条件和设施,清洁度
2023 年 10 月入住 2 晚

6/10 一般

Brooks,Little Rock

与配偶出行
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
The staff was tremendous. We were thankful to have found a room at last minute on game weekend The room flooring was upgraded and clean but the public walkways were dirty and trashy There was no accessibility to get to the second floor The fridge was removed from the room and was left in the wall area and water was all over the floor of our room Shower head didn't fully engage The cops showed up while we were waiting for an Uber which was unsettling
2023 年 10 月入住 2 晚
sunny 于 2023年10月23日 的回复
Dear Brook,Firstly do accept our heartiest apology for any kind of inconvenience caused during your stay. We are keeping boundless efforts in maintaining cleanliness and improvising of amenities of the property at all times. Escorting of cops are due to any emergency calls made by any disabled or medical attention-oriented guests, apart our hotel never grabs any suspicious attention of any kind whatsoever. We look forward to seeing that you are more than satisfactorily state when you check out in your next visit.

2/10 糟糕

Marcie

与家人出行
不满意:住宿条件和设施
Our 1st room had Bed Bugs not to mention was filthy. Our second room was run down and dirty. Bed was terrible kept hearing the springs popping every time you rolled over. Never left coffee cups in the room and only gave one packet of coffee even though they knew we had two people in the room. Also only two VERY small towels. When we called front desk for more coffee they wanted us to pick it up from them. Also only bar soap. Which people don’t want to share soap. The hotel overall was very run down and filthy. Also had gnats flying around the room.
2023 年 10 月入住 3 晚
sunny 于 2023年10月23日 的回复
Dear Marcie,We regret for your inconvenience experienced during your recent stay. The hotel does keep periodic pest control check in place, however it is seen that possibility lies unlike any other hotel that the prior guest who had checked out with his luggage might had left some kind of bug behind which goes hidden with housekeeping service. Apart your complaint has been attended in full and all care has been taken into consideration to have sufficient amenities in all rooms. We look forward to extending all-possible assistance for your comfortable stay experience in your next stay.

2/10 糟糕

真实旅客

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Checked in and left for lunch came back and went to check the room and it was in the condition of the pictures below. The front desk Accused us of causing the damages. The front desk workers were very rude, unprofessional and trying to intimidate me when asking for a refund due to the condition of the room. We were denied a full or even partial refund because we didn’t immediately go and check out the room, upon checking in (as mentioned above we went to lunch prior to going to the room) overall a horrible experience
2023 年 10 月入住 1 晚
Madan 于 2023年10月23日 的回复
Genuinely apologize for any inconvenience caused by any means during your stay. At our hotel we follow a pattern for housekeeping work inspected before they leave the room after cleaning, however example of a missed supply is felt as per your observation mentioned. Our Maintenace staff has already fixed all missing parts, apparently busted by previous guest probably who had stayed in that room. We ensure you of our best condition room with efficient room service during your future stay with us.

4/10 很差

Steven

与家人出行
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
There are better options
Room was not clean and the shower did not drain very well.
2023 年 10 月入住 2 晚
sunny 于 2023年10月23日 的回复
Our sincere apologies for any shortfall left in place during your recent stay with us. As highlighted housekeeping limitations is part of routine wear and tear and all our maintenance staff is efficient in attending the flaw immediate upon request highlighted by any guest during and their post stay. Assuring of our prompt services during your future stays with us.

8/10 还可以

Michael

带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It's standard
2023 年 8 月入住 1 晚
Sunny 于 2023年10月23日 的回复
Dear Mr Michael,Thank you very much for staying with us.We sincerely look forward in seeing and receiving you once again for your improvised stay experience with us.Best Regards

10/10 超赞

James

2023 年 9 月入住 2 晚

6/10 一般

真实旅客

团体旅客
满意:员工和服务
Not a hotel
It should be noted that this is in fact a motel NOT a hotel. We were lied to. But the staff was very friendly and the bedding was clean. Honestly just the walls and ac could’ve used a little cleaning but for the money it was fine.
2023 年 9 月入住 3 晚
Sunny 于 2023年10月23日 的回复
Dear Stephanie, We take this as your honest compliment. At the same time feel confident there is many much more to add to your happy stay experiences with us in recent time to come. A hot continental breakfast for your pleasurable day kick start that await for you everyday between 6 and 9 am.See you soon..

2/10 糟糕

catherine

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚