"1. 浴室水壓非常不穩定也不足。 2. 6樓飲水機故障了，入住5晚從第一天就跟櫃檯人員反映，後續亦有向不同的櫃檯人員反映，櫃檯人員皆直接幫忙裝水，但未嘗試解決飲水機故障問題，我每天只有在回酒店時經過櫃檯裝水，十分不便！"
"very good"
"It’s very near to our train station. Also, they prepared breakfast for each one of our group though we had to leave at 5am."
"Location is prefect, we had the room included the lounge which is good if you like unlimited drinks during your stay."
"Bus stop is 10 steps outside of the front door every 8-15 minutes with 3 buses routes to every attraction in 10 minutes ride supermarket is in 5 minutes walking … what else do you need? you get almost all:) good choice to stay in Charles hotel"
"很滿意，環景方便休靜。"
"乾淨方便且安靜 周邊很多景點很方便 吃東西搭地鐵都算方便 機場巴士下車跟上車的地方都不算太遠"
"早餐非常豐盛，服務人員狠好，地點就在地鐵附近，非常市中心！去各個景點都近， very good !"
"好心的員工，貼心的服務、乾淨的客服"
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