“The bell boy was very helpful but the other staff; especially those in the lobby and entrance gate was not at all. The entrance gate staff did not help us get a taxi even if we had luggage. The lobby staff members (usually 3) frequently talked among themselves as if their guests were transparent. ”
“I have stayed in quite many different hotels and this Riad is one of the best accommodations I have ever experienced. After a long trip from Sahara desert, I was stunned by the serene vibe of this Riad and had a refreshing shower here. The facilities and room were clean and it showed a traditional Moroccan style in detail.
The breakfast was absolutely amazing as to my surprise, I tasted one of the best yogurt. However, it would be better if they could deliver the breakfast quicker. I was in a……
“Un séjour absolument magique au Riad Le Grand Alcazar. Dès l'entrée, l'architecture traditionnelle sublimée par un zellige raffiné et une décoration soignée transporte immédiatement dans l'histoire et l'élégance de la médina de Fès.
Les points forts de l'établissement :
L'accueil et le service : L'équipe est d'une bienveillance exceptionnelle, toujours disponible pour prodiguer d'excellents conseils et veiller au moindre détail avec un soin incomparable.
Le confort des chambres : Des suites……
“The property appears quite run-down and is in serious need of maintenance and renovation. The washrooms are in very poor condition, with several broken fixtures, and some of the curtains in room are torn. The elevator buttons are unreliable and often need to be pressed several times before they respond.
Communication can also be challenging, as many staff members have limited English proficiency. At breakfast, the dishes were not labeled, even though I noticed the food labels stacked nearby……
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