洛杉矶美术大楼附近酒店

"I can’t not get any service."

"原訂的房間應該要有浴缸，但入住時走到房間才發現沒有浴缸，於是再去一次櫃檯更換房間，櫃檯人員非常友善的幫我們換了一間比較大且有浴缸的房型。 "

"職員友善，應有的設施都有，房間很夠大，2個人4個喼完全有充足空間。 唯隔音不太好，及晚上有街上會有大聲的音樂 但整體都很滿意，推薦👍"

"地點不錯，房間大間"

"Big and clean rooms and location is very good"

"During a 9-night stay, service execution was inconsistent and poorly coordinated. At checkout, shortly after 11:00am, I was still in the room actively packing and asked for a moment to finish. Instead of a standard reminder, a staff member knocked and responded in a confrontational manner, asking, “You don’t know what time it is?” The interaction felt more like being pushed out than being assisted through checkout. On one occasion when the “Do Not Disturb” sign was not displayed, housekeeping knocked before 8:30am and woke me up. On another occasion, I arranged housekeeping through the front desk and was told service would be available until 3pm; however, housekeeping knocked at 9:30am, much earlier than agreed. When the “Do Not Disturb” sign was kept on and later removed around 10am, housekeeping did not return for service that day. At departure, I was handling two large suitcases at the hotel entrance. Several staff members were present but did not offer assistance. Only later did a manager in a blue suit approach and ask if help was needed. While individual staff made an effort, the overall experience reflected systemic gaps in coordination and guest support."

"还差点意思"

"Random deduction of fees"