洛杉矶美术大楼附近酒店

"During a 9-night stay, service execution was inconsistent and poorly coordinated. At checkout, shortly after 11:00am, I was still in the room actively packing and asked for a moment to finish. Instead of a standard reminder, a staff member knocked and responded in a confrontational manner, asking, “You don’t know what time it is?” The interaction felt more like being pushed out than being assisted through checkout. On one occasion when the “Do Not Disturb” sign was not displayed, housekeeping knocked before 8:30am and woke me up. On another occasion, I arranged housekeeping through the front desk and was told service would be available until 3pm; however, housekeeping knocked at 9:30am, much earlier than agreed. When the “Do Not Disturb” sign was kept on and later removed around 10am, housekeeping did not return for service that day. At departure, I was handling two large suitcases at the hotel entrance. Several staff members were present but did not offer assistance. Only later did a manager in a blue suit approach and ask if help was needed. While individual staff made an effort, the overall experience reflected systemic gaps in coordination and guest support."

"服務人員很好，休閒運動設施也不錯；但是房間的杯子是髒的、檯燈是不亮的，老飯店房間的硬體設施需要維護！"

"We have added on an upgrade to the lounge access and I think it is pretty worth of the money. Room are beautiful and have beautiful views on the 62 floor. Free breakfast has limited choices but food quality is overall good. "

"住宿非常優惠，地址也不錯 是合一周旅遊的地方"

"还差点意思"

"Random deduction of fees"