"We booked this hotel because it is one of the few hotels in city centre has offsite car parks available as we know it is very challenging to find car park in the city centre of Stockholm However when we arrive the check in personnel told us all the car parks are fully occupied and they have only five car parks for guest use. My first feeling is that they should make it clear it is only limited number of car parks. Then we asked it we can book a car park tomorrow. Then they said it is first come first serve and can’t be booked. On the next day we went to the reception desk and managed to book one for the day. However when we drove to the designated car park it was occupied by another car. We raised this to the hotel staff again the response is sometimes it happened the best thing they can do is not to charge us the car park fee. During these two days we tried to find other public car park after failing to use the hotel car parks but can’t’ mange to work out how to use the payment machine. Again we asked help from the hotel staff the response is there is number near the payment machine and suggest us to call. Surely can find a hotel with better service at this price "
