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"Very helpful receptionist."

"English Berghotel Kristall feels quietly restorative from the moment you arrive, surrounded by peaceful countryside and open views. The interior is warm and thoughtfully designed, with soft lighting, cozy seating, and inviting spaces to relax. Large windows bring in natural light and enhance the calm atmosphere. Meals are simple and satisfying in a relaxed bistro style. The buffet breakfast is fantastic, with a wide variety of fresh options. A wonderful touch is the 24 hour trust station with snacks, drinks, and complimentary water, which makes the stay feel effortless. Step outside to gentle walking paths and open sky that invite you to slow down and reconnect with nature. A simple, beautiful escape. Deutsch Das Berghotel Kristall wirkt vom ersten Moment an beruhigend, eingebettet in eine ruhige Landschaft mit weitem Blick. Die Einrichtung ist warm und durchdacht, mit sanftem Licht, gemütlichen Sitzbereichen und einladenden Rückzugsorten. Große Fenster lassen viel Tageslicht herein und verstärken die entspannte Atmosphäre. Die Mahlzeiten sind einfach und gut, im Bistro-Stil serviert. Das Frühstücksbuffet ist hervorragend und bietet eine große Auswahl an frischen Speisen. Besonders angenehm ist die 24-Stunden-Vertrauensstation mit Snacks, Getränken und kostenlosem Wasser. Draußen laden ruhige Wege und die Natur dazu ein, langsamer zu werden. Eine einfache, schöne Auszeit."

"The staff was very helpful and friendly. The room was clean. The hotel is in a god location between the train station and the Old Town."

"Property is difficult to assess. On the one side Great location, new building, impressive artwork, on the other side not transparent. Room booked was executive room. First room offered was small, no sofa, etc. Claim was that a tiny balcony would make it executive. Upon request, a real executive room was granted. Twice the size and all the advertised features. Room change, wasted time and the impression that we were initially shortchanged. Then, after a long day out we come back to the room - no service. When inquiring at the front desk the young lady there showed real attitude. „You were told.“ „There are cards in the room.“ „This is for sustainability.“ We were not asking for fresh sheets. But making the bed? Cleaning up the room? This was not about sustainability. It was about saving cost. And when your shower has no door, the floor towel gets totally wet. It doesn’t dry up over the day. Again, you feel a little chiseled. Bottom line: This could be a nice hotel, but there is a palpable undercurrent of being „too cute“. At ~ $400 a night this is just ok. This is a nice hotel with a palpable undercurrent to give the guest less then what was bartered for."

"Lovely hotel with lovely staff. It’s walkable to the old town but not close. Having a car would be better in this location or taxi’s, which are readily available. We drove all around Germany and this was the easiest hotel to park. The staff is lovely and made our stay fantastic. "

"Excellent friendly staff and clean property "

"Off season check in went well. Room was very clean "

"Everything was excellent, breakfast A+!"

"Everything was excellent! We had a horrible experience at a different hotel the previous night and messaged the staff at this hotel for a possible early check in. They responded and were able to get us our hotel room, Schneewittchen, as soon as we arrived! They were excellent! They changed our vacation to a positive one and the property and people were wonderful!"