私人海灘

怡東大酒店的評價

5 out of 5
怡東大酒店
Great Siege Road, Floriana, Malta

評價

8.8

優異

10 分評分,優異;1002 則評價中有 539 則" "
8 分評分,不錯;1002 則評價中有 301 則" "
6 分評分,一般;1002 則評價中有 108 則" "
4 分評分,欠佳;1002 則評價中有 33 則" "
2 分評分,很差;1002 則評價中有 21 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Guangdong

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Super
Excellent stay in malta.
於 2020 年 2 月住了 2 晚

10/10 優異

FEI SHING

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A recommended hotel in Valleta with nice sea view
We appreciate the upgrade our room to pool view room. It’s very fantastic. The service is quite excellent. I recommend this hotel.
於 2019 年 8 月住了 1 晚

4/10 欠佳

Charles

They came to me and said we have a problem. We are have some urgent renovation of some rooms. We have no room for you. We have arranged for a room at the Hilton Malta. We have a driver to take you there now.
於 2024 年 5 月住了 3 晚

10/10 優異

André

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hôtel très bien situé et très calme à proximité immédiate de la Valette et près du terminal de bus de Malte et du départ du ferry rapide pour Gozo. Très bon petit déjeuner ( ils vous proposent du pain sans gluten pour les intolérants). Des chambres ont une vue sur le port de Sliema..
於 2024 年 5 月住了 8 晚
Nykee Achterhuis 於 2024年5月20日的回應
Dear esteemed Guest,Thank you for your review. We're delighted you enjoyed our location near Valletta, the bus terminal, and the Gozo ferry. It's great to hear you appreciated our breakfast, mentioned the gluten-free options, and the room views of Sliema Harbour.We look forward to welcoming you back in the future.Kind regards,Nykee Guest Relations Agent

8/10 不錯

Ben

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great pool. Bit crowded
於 2024 年 5 月住了 5 晚
Nykee Achterhuis 於 2024年5月20日的回應
Dear esteemed Guest,Thank you for staying with us and for your review. We're glad you enjoyed our pool, though we apologize if it was a bit crowded during your stay.We hope to welcome you back soon and make your stay more enjoyable.Best regards,Nykee Guest Relations Agent

10/10 優異

Jacqueline

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A lovely hotel with excellent facilities and really helpful staff, pretty close to Valletta but there are 82 steps to get to the street or you have to walk round on a steep hill. After that it is very close to Valletta. They lay on 2 courtesy cars a day at 10am and 6pm but if you are elderly or find steep hills/steps tricky you will need to get taxis. Apart from that everything was really super. All night bar along with pool bar in the day. Indoor and outdoor pools, jacuzzi, health spa, gym. It has it all. No useful shops for drinks and nibbles on site but none in Valletta either
於 2024 年 5 月住了 7 晚
Nykee Achterhuis 於 2024年5月20日的回應
Dear esteemed guest,Thank you for your feedback! We're delighted you enjoyed our facilities and found our staff helpful. We understand the steps and hill can be challenging, we're glad the courtesy cars were useful and hope to welcome you back soon.Kind regards,NykeeGuest Relations Agent

8/10 不錯

John (Stamford)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
C
於 2024 年 5 月住了 4 晚
Nykee Achterhuis 於 2024年5月16日的回應
Dear esteemed guest,Thank you for staying with us and we are very grateful that you have taken the time to leave a review for us.We hope to host you again in the future to make your stay more enjoyable.Kind regards,Nykee Guest Relations Agent

8/10 不錯

Nina (Braunau am Inn)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 4 晚
Nykee Achterhuis 於 2024年5月20日的回應
Dear esteemed guest,Thank you for staying with us and taking the time to leave a review for us. We hope to host you again and make your stay more enjoyable. Kind regards,Nykee Guest Relations Agent

10/10 優異

Andrew

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice pool and bar area; comfortable indoor bar seating area. Based on the edge of Valetta, it was easy to get to both the town and the Bus station at the top of the hill.
於 2024 年 5 月住了 4 晚
Nykee Achterhuis 於 2024年5月16日的回應
Dear esteemed guest,Thank you for staying with us and highlighting the aspects of our pool, bar areas as well as our indoor seating, we are very happy you enjoyed them. We're delighted that our location on the edge of Valetta provided convenient access to both the town and the bus station for you. We hope to welcome you back for another enjoyable stay.Kind regards,Nykee Guest Relations Agent

10/10 優異

Linsey

伴侶同遊
讚好:整潔度、職員與服務和設施服務
The hotel was lovely but the plumbing in our bathroom was very problematic with a toilet that didn’t flush properly. Somebody did have a look at it but it didn’t really improve things much. The breakfast buffet was excellent but the coffee was so strong it was undrinkable. A small but important issue!
於 2024 年 4 月住了 8 晚
Nykee Achterhuis 於 2024年5月16日的回應
Dear esteemed guest,Thank you for sharing your experience. We are glad you enjoyed our hotel and the breakfast buffet.We apologize for the inconvenience with the plumbing and coffee. We will take this feedback into consideration. We hope to host you again and make your stay more enjoyable.Kind regards,Nykee Guest Relation

10/10 優異

Elizabeth

伴侶同遊
Great location, classy hotel with friendly and welcoming staff.
於 2024 年 4 月住了 7 晚
Nykee Achterhuis 於 2024年5月16日的回應
Dear esteemed guest,Thank you for staying with us and taking the time to write this kind review. We are very happy to hear you have enjoyed our location, The hotel and had a good experience with our staff. Thank you for your kind words and we hope to host you again in the future. Kind regards,Nykee Guest Relations Agent

8/10 不錯

Lorraine

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Welcome drink
於 2024 年 4 月住了 7 晚
Nykee Achterhuis 於 2024年5月16日的回應
Dear esteemed guest,Thank you for staying with us and taking the time to leave us a review. We hope to host you at the Grand Hotel Excelsior again.Kind regards, Nykee Guest Relations Agent

10/10 優異

Pietro

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent!
於 2024 年 4 月住了 3 晚
Everton 於 2024年4月30日的回應
Dear esteemed guest,Thank you for taking the time to share your feedback about your recent stay at The Grand Hotel Excelsior. Looking forward to welcoming you again in the future.Kind regards,Everton OliveiraGuest Relations Agent

10/10 優異

Alison

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel was excellent, housekeeping was very good, rooms very large. Only downsidecwas service in lobby bar was slow
於 2024 年 4 月住了 7 晚
Janette Tuite 於 2024年4月28日的回應
Dear Esteemed Guest ,Thank you so much for your kind words and for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you had such a wonderful experience!It was a pleasure to have you as our guest, and we look forward to welcoming you back again in the future. Warm RegardsGuest Relations Agent

8/10 不錯

William Francis

伴侶同遊
讚好:設施服務
Staff excellent, hotel very clean, breakfast excellent but very busy and very noisy. Room tired decor. Big hill to navigate each morning and evening to get up to Valletta or climb the many flights of steps as hotel built at sea level. But very near city gates and bus station to get around island.
於 2024 年 4 月住了 7 晚
Everton 於 2024年4月27日的回應
Dear esteemed guest,Thank you for your feedback! We are glad to hear you found our staff excellent and appreciated the cleanliness of our hotel. We are pleased you found our location near the city gates and bus station convenient for exploring the island. We hope to welcome you back soon.Yours sincerely,Everton OliveiraGuest Relations Agent

10/10 優異

Ron

於 2024 年 3 月住了 3 晚
Janette Tuite 於 2024年4月28日的回應
Dear Esteemed Guest,Thank you for the perfect rating. It fantastic to know that we met all your expectations. Thank you once again for choosing to stay with us. Should your travels bring you back to the area, we would be honored to welcome you back for another enjoyable stay.Warm RegardsGuest Relations

8/10 不錯

Gretta

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Thank you, to all the staff at The Grand, you made our recent stay enjoyable and trouble free. The hotel, is very clean, the staff are warm and friendly. The location is excellent to walk into Valletta ,the airport, and the local bus terminal. We would definitely stay again.
於 2024 年 4 月住了 7 晚
Janette Tuite 於 2024年4月28日的回應
Dear Esteemed Guest,Thank you so much for taking time to share your experience with us. It's fantastic to know that you found our staff to be friendly and helpful, and that you appreciated our great location. Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm RegardsGuest Relations Agent

10/10 優異

John

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic except for two things. The aircon was not working properly so we opened the sliding door get fresh air in. Unfortunately the staff at the entrance to the hotel working nights thought everyone else was also up so they kept us up with their laughter and banging about of luggage, slamming car doors. So if I were to book again I would book sea view, far away from front door!
於 2024 年 4 月住了 4 晚
Janette Tuite 於 2024年4月28日的回應
Dear Esteemed Guest,Thank you for high ratings.We sincerely apologize regarding the air-condition and the noise from the entrance of the hotel. Your comments are valuable to us, and we will certainly take them into consideration as we strive to improve our accommodations.Thank you once again for staying at The Grand Hotel Excelsior and we hope to welcoming you back in the near future.Warm RegardsGuest Relations Agent

10/10 優異

Nick

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent service throughout in particular from Julie Anne who was very helpful with medical support for one of our party who fell ill.
於 2024 年 4 月住了 6 晚
Janette Tuite 於 2024年4月20日的回應
Dear Esteemed Guest ,Thank you for the perfect rating. We are pleased that you have enjoyed your stay at The Grand Hotel Excelsior.Thank you for the kinds words towards the staff. We look forward to welcoming you back for another pleasant stay!Warm RegardsGuest Relations Agent

8/10 不錯

John

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 6 晚
Janette Tuite 於 2024年4月20日的回應
Dear Esteemed Guest,Thank you for taking the time to share your positive experience with us during your stay at The Grand Hotel Excelsior.We look forward to welcoming you back for another pleasant stay!Warm RegardsGuest Relations Agent

10/10 優異

William (Philomath)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
great breakfast, good location, nice facilities, great staff.
於 2024 年 4 月住了 7 晚
Everton 於 2024年4月27日的回應
Dear esteemed guest,Thank you very much for your feedback. We are looking forward to welcoming you again.Yours sincerely, Everton OliveiraGuest Relations Agent

8/10 不錯

Kerim

於 2024 年 4 月住了 2 晚
Nykee Achterhuis 於 2024年5月16日的回應
Dear esteemed guest,Thank you for leaving a review and staying with us at the Grand Hotel Excelsior. We hope to host you again in the future.Kind regards,Nykee Guest Relations Agent

10/10 優異

Artem

讚好:整潔度、職員與服務和住宿狀況
In general hotel was ok, but definitely in need of refurbishment... indoor swimming pool, rooms and bathrooms are a bit tired...
於 2024 年 3 月住了 5 晚
Janette Tuite 於 2024年4月28日的回應
Dear Esteemed Guest ,Thank you for taking the time to leave us a review and for rating us 5/5.We are happy to share that there is some refurbishment being done at the hotel. We're always striving to offer the best experience possible to our guests, and your comments will help us in that endeavor.Thank you once again for staying at The Grand Hotel Excelsior and we hope to welcoming you very soon.Warm RegardsGuest Relations Agent

10/10 優異

Kaleigh

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The customer service was amazing! The pools were great & the views were spectacular. Everything we wanted to see is within a 15-20 min walk of the hotel. I felt completely safe walking at night. The food was good & reasonably priced. Loved being able to store our bags after checkout so we could continue to tour the city before our flight.
於 2024 年 4 月住了 1 晚
Janette Tuite 於 2024年4月28日的回應
Dear Esteemed Guest,Thank you for rating us 5/5. It's truly heartwarming to read that you had a very comfortable stay and found our location great. I'm particularly delighted to know that our customer service stood out to you. We always strive to go above and beyond for our guests, and it's rewarding to hear when this has a positive impact on your experience.Thank you once again for staying at The Grand Hotel Excelsior and we hope to welcoming you back in the near future.Warm RegardsGuest Relations Agent

10/10 優異

Stefania

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
posizione avanti al mare, personale gentile stanze confortevoli
於 2024 年 3 月住了 3 晚
Janette Tuite 於 2024年4月20日的回應
Dear Esteemed Guest , Thank you for your excellent rating and valuable feedback.We're delighted to hear that you found our hotel convenient and that our staff provided amazing service throughout your stay. Your kind words mean a lot to us.Thank you for choosing our hotel, and we look forward to the pleasure of welcoming you back for another great stay in the future.Warm RegardsGuest Relations Agent

6/10 一般

ZHIXIA (Moorpark)

於 2024 年 3 月住了 1 晚
Everton 於 2024年4月27日的回應
ear esteemed guest,Thank you for your feedback; we greatly appreciate it. We hope to have the opportunity to welcome you back in the future for an even more improved experience.Yours sincerely,Everton OliveiraGuest Relations Agent

10/10 優異

Antonio Gil

伴侶同遊
Muy recomendable.
於 2024 年 3 月住了 7 晚
Janette Tuite 於 2024年4月28日的回應
Dear Esteemed Guest,Thank you for rating us 5/5. We're thrilled to hear that you had such a wonderful experience! Providing exceptional service and ensuring our guests feel comfortable and satisfied during their stay is always our top priority.We can't wait to welcome you back for another lovely stay at The Grand Hotel Excelsior.Warm RegardsGuest Relations Agent

10/10 優異

Marina

親子同遊
讚好:整潔度、設施服務和住宿狀況
Nice location, Valetta center is just 5 min away. Deluxe room wird the sea view is really nice. The service at the bar on the evenings could be faster, but it seems a cultural thing.
於 2024 年 3 月住了 6 晚
Janette Tuite 於 2024年4月28日的回應
Dear Esteemed Guest ,Thank you for rating us 5/5. We are delighted to hear that everything met all your expectations. Thank you once again for choosing to stay with us and we look forward to welcoming you back in the nearest future for another pleasant stay. Warm RegardsGuest Relations Agent

8/10 不錯

Jason

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is well situated 10 minutes walk from the main gates of Valletta. Hotel is large and generally clean. Our room had a large terrace, but with no parasol so would be very exposed when hotter, the outside pool was being renovated which we weren't informed of. Good cleanliness and warm service. Breakfast was busy, although in a single large room it was not too noisy. The reason for 4 stars only was that small things like sauces, salt and pepper only being available in sachets felt cheap and a bit B&B. Coffee in the room was also Nescafe sachets - as bit cheap when paying £200 per night.
於 2024 年 3 月住了 6 晚
Janette Tuite 於 2024年3月30日的回應
Dear Esteemed Guest,Thank you for taking the time to provide the hotel with your valued feedback following your recent stay. We sincerely apologize that we did not meet your expectations. Your feedback is important to us, and we appreciate you bringing these issues to our attention. We look forward to welcoming you back at the nearest future to The Grand Hotel Excelsior.Warm RegardsGuest Relations Agent

8/10 不錯

John

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Cooked breakfast was at best warm. Coffee and tea had a bad taste.
於 2024 年 3 月住了 7 晚
Janette Tuite 於 2024年3月30日的回應
Dear Esteemed Guest ,We would like to thank you for choosing and staying at The Hotel Grand Excelsior and for taking the time to share your feedback.We look forward to welcoming you back for another pleasant stay.Warm Regards,Guest Relations

8/10 不錯

Avril

於 2024 年 3 月住了 7 晚
Janette Tuite 於 2024年4月20日的回應
Dear Esteemed Guest,Thank for taking time to share your experience of your recent stay with us.We look forward to welcoming you back in the near future.Warm RegardsGuest Relations Agent

8/10 不錯

Robert

伴侶同遊
讚好:整潔度和職員與服務
Good location for walking into Valletta.
於 2024 年 3 月住了 4 晚
Janette Tuite 於 2024年4月26日的回應
Dear Esteemed Guest,Thank you for taking the time to record your feedback regarding your recent stay with us at The Grand Hotel Excelsior. We are delighted that you found our location convenient.We look forward to welcoming you back in the future!Warm RegardsGuest Relations Agent

10/10 優異

Gerald

家人同遊
讚好:整潔度、職員與服務和住宿狀況
comfortable
於 2024 年 3 月住了 3 晚
Janette Tuite 於 2024年4月20日的回應
Dear Esteemed Guest,Thank you for the perfect rating 10/10. Thank you for taking the time to share your positive experience with us during your stay at The Grand Hotel Excelsior.We look forward to welcoming you back for another pleasant stay!Warm RegardsGuest Relations Agent

2/10 很差

Don

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
I had a very disappointing experience that I feel compelled to share. Contrary to its advertised image as a five-star luxury resort, the reality is far from it. The condition of the property is dire, with the rooms featuring old, stained carpets, and the bathroom tiles cracked and showing their age. The beds, equipped with metal spring mattresses that seem to be decades old, along with unclean pillows, made for an uncomfortable setting. Moreover, there's a pervasive smell of water damage throughout the property. Upon arrival and initial inspection of our room, it became clear that the accommodations were not as promised. I promptly returned to the front desk to express that the room was not acceptable and that I would not be staying. Despite this, the hotel refused to issue a refund, citing their cancellation policy, even though my actions did not constitute a breach of contract since I had already checked in. During my time at the front desk, I witnessed two other families expressing similar complaints. What's more disheartening is Expedia's lack of accountability for the misleading representation of this property on their platform. It's widely known among the locals about the deceptive nature of this place, which is a disservice to Malta's efforts to attract tourists. I strongly advise against staying here.
於 2024 年 3 月住了 3 晚
Everton 於 2024年4月30日的回應
Dear esteemed guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you encountered during your recent stay at our hotelWe strive to provide our guests with a luxurious and comfortable experience, and it is disheartening to learn that we fell short of your expectations. Your concerns regarding the condition of the property, including the state of the rooms and amenities, have been duly noted. Rest assured, we are taking immediate action to address these issues and ensure that such shortcomings do not occur in the future.Once again, we apologize for the inconvenience you experienced and appreciate your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay that you deserve.Warm regards,Everton Guest Relations Agent

8/10 不錯

Arvind

讚好:整潔度、職員與服務和住宿狀況
Location with great views of city from terrace of our room
於 2024 年 3 月住了 4 晚
Janette Tuite 於 2024年4月20日的回應
Dear Esteemed Guest,Thank you so much for your wonderful review and for choosing to stay with us at our property. It's fantastic to hear that you had such a great experience during your recent visit. I'm thrilled to see that you found our location to be perfect for your needs and that you enjoyed our spectacular view.Thank you once again for your positive review and for highlighting the aspects of your stay that stood out to you. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm RegardsGuest Relations

10/10 優異

Gary

讚好:整潔度、職員與服務和住宿狀況
The Trip Advisor reviews say it all. Firstly the staff, from all over the world, are so friendly and helpful and any little problem is quickly solved. Secondly, the breakfast was included. It includes all you can eat from healthy, cooked and continental and saves money eating out during the day. It is so convenient, being walking distance of the city of Valletta, the foot ferry to Sliema and the bus station to all parts of the island. The prices are reasonable and they are renovating parts. It's my 5th stay here and I'll be back.
於 2024 年 3 月住了 7 晚
Janette Tuite 於 2024年3月27日的回應
Dear Esteemed Guest,Thank you so much for rating us 5 out 5. It makes us very happy to read that you had a fabulous stay with us. It's particularly heartening to hear that you felt warmly welcomed by our staff. Our dedicated team is indeed committed to ensuring that every guest feels at home.Once again, thank you for sharing your experience. We look forward to welcoming you back in the near future and providing you with another wonderful stay.Warm RegardsGuest Relations Agent

8/10 不錯

Nathalie

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
J’ai apprécié. Les clients de l’hôtel sont un peu racistes. Nous étions les seuls nord de l’hôtel et nous avons remarqué des regards très méprisants.
於 2024 年 3 月住了 1 晚

6/10 一般

KATSUNORI

於 2024 年 3 月住了 3 晚
Everton 於 2024年3月29日的回應
Dear esteemed guest, thank you so much for taking the time to review our hotel. We are looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards, Everton - Guest Relations Team

10/10 優異

Roberta

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Abbiamo soggiornato due notti siamo stati accolti con gentilezza, l hotel bellissimo e pulitissimo, stanze e letti comodi, personale gentile e preparato. Colazione superabbondante e molto vario. L hotel è vicinisdimo al centro e ai mezxi di trasporto. Consigliatissimo.
於 2024 年 3 月住了 2 晚
Everton 於 2024年3月11日的回應
Dear esteemed guest, thank you for your kind words! We are thrilled you enjoyed your stay with us and found our hotel beautiful, comfortable, and conveniently located. We appreciate your recommendation and hope to welcome you back soon! Yours sincerely, Everton Guest Relations Agent

6/10 一般

Kirstin (Mittenwalde)

家人同遊
讚好:職員與服務
Der Service war sehr gut, aber die Hotelausstattung ruft nach dringender Investition und Erneuerung. Kein 5-Sterne-Standard. Es war trotzdem ein schöner Aufenthalt, weil alle Hotelangestellten freundlich und aufmerksam waren.
於 2024 年 2 月住了 7 晚
Everton 於 2024年3月7日的回應
Dear esteemed guest, I would like to thank you for taking the time to review your stay at The Grand Hotel Excelsior. We truly appreciate your kind words regarding our friendly and attentive staff. Your comments have been noted and will be discussed further for improvement which are undergoing. Looking forward to welcoming you back in the near future. Yours sincerely, Everton - Guest Relations Agent

6/10 一般

Albert

伴侶同遊
讚好:整潔度和職員與服務
Though the staff were overall very helpful and polite, we had one or two disappointing experiences. We felt this was more a 4* than a 5* hotel. Great location - close to Valletta on foot.
於 2024 年 2 月住了 6 晚
Janette Tuite 於 2024年4月20日的回應
Dear Esteemed Guest ,Thank you for taking time to share your feedback of your recent with us. We appreciate your kind words towards our Team. We sincerely apologize for not meeting all your expectations. I will pass this feedback to our management as it helps us to continuously enhance our services and offerings.Thank you again for staying at The Grand Hotel Excelsior and we look forward to welcoming you back in the near future.Warm RegardsGuest Relations Agent

10/10 優異

Ezeddin

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything about it Nothing is wrong but perfect
於 2024 年 3 月住了 1 晚
Janette Tuite 於 2024年4月20日的回應
Dear Esteemed Guest,Thank you for your review and the high rating. We are delighted that we met all your expectations.Thank you once again for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back to the hotel in the near future.Warm RegardsGuest Relations Agent

6/10 一般

Wolfgang

伴侶同遊
讚好:整潔度
不滿:住宿狀況
Ein alter Kasten, der seine beste Zeit hinter sich hat. Wir waren zwei Tage in dem Hotel in Valetta. Es begann schon bei der Ankunft schief zu laufen. Um 13:30 war das Zimmer nicht fertig und man hat uns mitgeteilt, uns eine SMS zu schicken wenn das Zimmer fertig ist. Die SMS kam nicht. Das Zimmer war schön groß, die Matratze alt und durchgelegen. Der Blick aus dem Fenster - Buchungsklasse „partial Harbour View“ - ging in einen Hinterhof. Den Harbour konnte man sehen, wenn man sich über die Brüstung des Balkons gelehnt hat. Ein Wechsel des Zimmers war angeblich nicht möglich. Beim Frühstück konnte man zwischen Tee und einem schwer genießbaren Kaffee wählen. Cappuccino, etc. musste gesondert bezahlt werden. All in all nicht die beste Erfahrung.
於 2024 年 2 月住了 2 晚
Everton 於 2024年3月11日的回應
Dear esteemed guestThank you very much for your review and your rating. We are sorry to read about your experience, please be assured that our team will look into your concerns so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Warm regards, Everton Guest Relations Agent

8/10 不錯

Margaret

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 3 晚
Everton 於 2024年3月29日的回應
Dear esteemed guest, thank you so much for taking the time to review our hotel. We are looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards, Everton - Guest Relations Team

8/10 不錯

Indrajit

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚
Everton 於 2024年3月11日的回應
Dear esteemed guest, thank you for taking time to review our hotel. Looking forward to welcoming you back at the Grand Hotel Excelsior. Yours sincerely, Everton Guest Relations Agent

10/10 優異

Beck

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Everton 於 2024年3月11日的回應
Dear esteemed guest, thank you so much for taking the time to review our hotel. Looking forward to welcoming you back at the Grand Hotel Excelsior. Kind regards Everton - Guest Relations Agent

10/10 優異

Nikolaos

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Almost perfect
Hotel is very well located close to old city gate. It's very clean and the staff is polite. The halls for breakfast and restaurants and salons are really really big and cosy and we preferred them over the city's options at night. One thing I didn't like is that I had to pay a warranty of 150 euros at check in (I had prepaid my stay.) Although it's fair enough I didn't like the fact that I had not been warned during the booking process and I was surprised to hear. One more thing that damaged the almost perfect impression was that the bathroom although very clean shows it's age, it does need some renovation. Overall the hotel was very good and I would definately recommend.
於 2024 年 2 月住了 4 晚
Everton 於 2024年3月11日的回應
Dear esteemed guest, thank you for your positive review! We are delighted to hear that you enjoyed your stay. We appreciate your comments and apologize for any inconvenience you experienced. We will certainly address the areas you have highlighted to enhance our services. We are glad to hear our staff made a positive impression. We hope to welcome you again in the near future. Yours Sincerely, Everton - Guest Relations Agent

10/10 優異

Holger

家人同遊
讚好:整潔度
Ein sehr charmantes Hotel mit sehr freundlichem Personal und toller Lage
於 2024 年 2 月住了 5 晚
Everton 於 2024年3月11日的回應
Dear esteemed guest, thank you for taking the time to write us a review after your recent stay with us. We are glad to hear that you enjoyed your stay and found our staffs friendly. Hope to welcoming again at the Grand Hotel Excelsior. Yours sincerely, Everton Guest Relations Agent.

10/10 優異

Paul

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent property!
Everton 於 2024年3月11日的回應
Dear esteemed guest, thank you for taking the time to write a review, and I am glad to hear you enjoyed our property. We hope to welcome you back soon at the Grand Hotel Excelsior. Yours sincerely, Everton - Guest Relations Agent.

6/10 一般

Gaetano

伴侶同遊
讚好:住宿狀況
不滿:職員與服務和設施服務
nella media, ma struttura non da 5 stelle
於 2024 年 2 月住了 3 晚
Everton 於 2024年3月11日的回應
Dear esteemed guest, thank you for review our Hotel. We hope to welcome you back soon at the Grand Hotel Excelsior. Yours sincerely, Everton Guest Relations Agent