纽约甘斯沃尔特堡画廊附近酒店

“Very good service and clean”

“very clean”

“I was pretty surprised how quickly this place has gone downhill in just the last 12-18 months given it’s still a relatively new property.”

“Perfect locations ! ”

“Small rooms”

“Yes”

“The view is great but the experience is the worst I’ve had so far… As a long-time customer of the Hilton group, I am very surprised with the “Urban Destination Charge” that was unilaterally imposed on me during my recent stay at the Motto by Hilton New York City Chelsea in June 2024. I find this charge to be highly problematic for several reasons. First and foremost, there was a complete lack of transparency and consent regarding this mandatory charge. During the booking and check-in process,……

“Terrible service, noisy surroundings.** There were car horns and constant mechanical noise all night, making it impossible to sleep. Starting at 9 AM, there was loud, sharp construction noise in the building, and the cleaning staff kept slamming doors, creating even more disturbance. The accommodation conditions were very poor and we couldn’t get any rest. This was by far our worst stay ever. The hotel refused to offer any compensation or adjustment, and didn’t allow us to check out early……

“Can overall renovate for a refresh looking! Service crew are all good incl. front desk, doorman, cleaning ladies and breakfast crew. The only negative is too noise ”

“All the best ”