I was visiting New York for the first time with my mom so we could visit my sister on her birthday. We wanted a room where we could enjoy our stay without problems!
The first night we were very tired-we had driven six plus hours-. We got to the room around 11 PM and AC did not work—it was 78F. We talked to the front desk. Maintenance came and hit a button on the AC and told us it would work. An hour later the temperature in the room was 77. I tried calling the office to explain things but the room’s phone did not work, so I had to go back to the front desk. She gave us a new room. Room 2 felt like the AC was working, but during the night, I kept waking up sweating. In the morning, we realized the AC didn’t work, it was 80 in the room. Also, when we first entered the room, the toilet seat had not been cleaned and was visibly dirty. We had to demand a new room and had to wait about 2 hours to get a new room.
Room 3 seemed to have good air and the room seemed cleaner. However, the manual door lock latch was broken so we had to wait for it to be repaired. We were ready to leave when we realized the door did not lock (the keycard wasn’t needed to open the door, it just opened right up). We had to go down again to tell them our newest problem. By now it was half way thru the day. We had to wait again for maintenance who came and then left and came back 30 minutes later and did fix the problem. The experience was awful. We have spent nights in cheap rooms with better accommodation