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关于奥本智选假日套房酒店 - IHG 旗下饭店的点评

2.5 out of 5
奥本智选假日套房酒店 - IHG 旗下饭店
300 Lenora Lane, Auburn, IN

点评

8.6

超赞

10 分 - 超赞。98 条好评，共有 183 条点评" "
8 分 - 还可以。46 条好评，共有 183 条点评" "
6 分 - 一般。22 条好评，共有 183 条点评" "
4 分 - 很差。13 条好评，共有 183 条点评" "
2 分 - 糟糕。4 条好评，共有 183 条点评" "

8.6/10

清洁度

8.6/10

员工和服务

8.8/10

服务设施

8.8/10

住宿条件和设施

8.2/10

环保

点评

8/10 还可以

gary，greenwood

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
When we checked in - they were very nice but told me they didn't have any 2 queen suite rooms available even though that is what I booked and paid for. They put us in a 2 queen room and said that was all they had left and it was the same price. I am sure it was not - but settled for what they had left. Property was very clean and the beds were comfortable.
2024 年 3 月入住 1 晚
GM 于 2024年03月30日 的回复
Hi Gary! I apologize you were not given the room you requested. Unfortunately we had a glitch in our system and the in house wasn't communicating with the out house so we got overbooked in that room type. I will look into your reservation and check on the pricing but since it was through a 3rd party they may have to adjust. If you would like to call the hotel directly and ask for the manager I would be happy to look into this further!

6/10 一般

VIJAYANAND

商务旅客
不满意：住宿条件和设施，员工和服务
Not worth for the money spent .. no proper housekeeping
2024 年 3 月入住 1 晚
GM 于 2024年03月7日 的回复
Thank you vijayana for let us know how your stay went. I”m really sorry to hear about your experience, I know how frustrating that can be to not have a clean experience. I will address my housekeeping staff to correct these issues and do hope you will give us another chance if in the area again

10/10 超赞

Sophie

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great property
2023 年 9 月入住 2 晚
Gm 于 2024年03月1日 的回复
Thank you Sophie for staying with us and also thank you very much for giving us your feedback and letting us know that we made your stay a good one. Please I do hope that she will come back and see us again when you’re in this area

10/10 超赞

Glenda

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location. Check in staff extremely welcoming!
2024 年 1 月入住 1 晚
GM 于 2024年01月28日 的回复
Thank you so much Glenda for taking a few moments to let us know how we are doing. I will be sure to pass along to my staff that they did a great job at check in and I do hope you will visit us again sometime.

6/10 一般

JOYCE

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施
Too many things not working or broken. The pool was nice but the floor was dirty and the exit door was left slightly open. Not safe. We closed it. The staff was courteous and friendly. My son's bathroom door did not close and maintenance never showed up to fix it. Breakfast was good. Although they ran out of some things early. The lobby was nice and comfortable. One of the exit doors didn't open with key card. Our room was nice but the window was very drafty. Not our favorite hotel but not our least favorite either.
2024 年 1 月入住 1 晚
GM 于 2024年01月28日 的回复
Wow Joyce it looks like we dropped the ball in some areas of your stay. I will be sure to address all issues with my staff so we can get it corrected before you or another guest arrives to experience the same issues. We do thank you for staying with us and invite you to stay again in the future!

10/10 超赞

Haleigh

2024 年 1 月入住 2 晚
GM 于 2024年01月28日 的回复
Thank you Haleigh! It looks like we were able to meet your expectations we do hope you will visit again!

10/10 超赞

Bobby

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
GM 于 2024年01月28日 的回复
Thank you Bobby hope to see you again!

10/10 超赞

Laura

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everyone was very friendly the rooms and common areas clean
2023 年 11 月入住 1 晚

6/10 一般

Anita

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚

10/10 超赞

Thomas

2023 年 10 月入住 1 晚

8/10 还可以

David

2023 年 10 月入住 1 晚

10/10 超赞

Indy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel for Auburn area. Would recommend!
2023 年 10 月入住 2 晚

10/10 超赞

Deborah

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice and clean
2023 年 9 月入住 1 晚

6/10 一般

David

与家人出行, 团体旅客
满意：服务设施，员工和服务
Room was a little worn.
2023 年 9 月入住 1 晚

10/10 超赞

Elysha

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was so clean and the beds were so comfortable.
2023 年 8 月入住 2 晚

10/10 超赞

bryan

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 2 晚

10/10 超赞

Cheri

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff and clean. Great breakfast. Room was accommodating and met our needs for quick overnight stay.
2023 年 8 月入住 1 晚

8/10 还可以

Jeremy

商务旅客
满意：员工和服务，清洁度
The staff was very friendly and linens were clean. Bed was broken, only working ice machine on different floor. No operating pool. No operating laundry
2023 年 8 月入住 7 晚

4/10 很差

Connie，Villa Park

与家人出行, 商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
The Woman checking us in was rude and didn’t know the rules of the hotel
2023 年 8 月入住 1 晚

10/10 超赞

Lynne

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 2 晚

10/10 超赞

CONNIE

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Thumbs up
We really liked our stay. Vary clean and modern.
2023 年 7 月入住 1 晚

10/10 超赞

Tana L.

2023 年 7 月入住 1 晚

8/10 还可以

Rana

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Good
2023 年 6 月入住 1 晚

10/10 超赞

Jeffrey

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Quiet, clean, safe feeling place. Free breakfast. Would stay again.
2023 年 6 月入住 2 晚

10/10 超赞

Tia

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 1 晚

6/10 一般

Michael

满意：员工和服务
2023 年 6 月入住 1 晚

2/10 糟糕

Adsm

2023 年 5 月入住 1 晚

10/10 超赞

Derek

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚

10/10 超赞

Phil

2023 年 5 月入住 2 晚

6/10 一般

Roland

商务旅客
满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 3 晚

8/10 还可以

Cynthia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The bed and pillows were extremely comfortable. The room was very clean and I liked the soaps on the walls.
2023 年 2 月入住 1 晚

10/10 超赞

Trecie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was great as always that's we we keep coming back.
2022 年 12 月入住 2 晚

10/10 超赞

Brittany

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice property with great facilities. Kids loved the pool.
2022 年 11 月入住 1 晚

4/10 很差

gloria

与家人出行
不满意：清洁度
Dirty rooms and dining area
The last time I stayed here was about 18 months ago it was dirty. I thought I’d give it one more chance because we wanted a room with a couch, nope still dirty. Our shower had dark hairs on the walls, the floor looked like it hadn’t been moped. The trash in the dining area was piled up and overflowing. We didn’t go to the pool this time so not sure how that area was but our disgusting bathroom was enough for me to permanently boycott. We will never stay here again. The tru Hilton across the street is a much cleaner hotel. The rooms are smaller, but I will gladly sacrifice square footage for cleanliness any day. I was going to take photos but didn’t bother because I stayed here during Covid and sent pictures to management and obviously no one cares. It’s very sad it used to be a very nice place to stay. We used to stay several times a year when visiting family. My kids loved it because of the pool and proximity to bdubs and other restaurants.
2022 年 10 月入住 1 晚

8/10 还可以

carlos，dodge city

商务旅客
满意：员工和服务、服务设施、住宿条件和设施
The floor in the bathroom was dirty. They didnt mop it.
2022 年 10 月入住 3 晚

10/10 超赞

Sue

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Accommodating, friendly staff during the ACD Festival. Nuff said!!
2022 年 9 月入住 2 晚

10/10 超赞

Joseph

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great breakfast. Clean hotel and friendly staff
2022 年 8 月入住 2 晚

10/10 超赞

laurie

满意：清洁度、员工和服务、客房舒适度
We always stay in Holiday Inn Express hôtels. This one was fine except someone did a terrible job caulking around the tub and sink.
2022 年 8 月入住 1 晚

10/10 超赞

Mary

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice
Huge shower. Tv was the right height. Had a nice cushy chair. Plenty to eat for breakfast. Really impressed with the bathroom size and layout in general
2022 年 8 月入住 1 晚

10/10 超赞

Jessica，Grant Park

2022 年 8 月入住 2 晚

8/10 还可以

Sonja

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good.
2022 年 8 月入住 1 晚

10/10 超赞

Stacey

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 7 月入住 1 晚

4/10 很差

Steven

商务旅客
满意：客房舒适度，员工和服务
不满意：清洁度
The tub needs attention. It does not drain properly and the caulk around the edges has been peeled away but not properly removed or re-caulked. There was not a towel/shower mat to walk out of the shower safely. Staff were very friendly.
2022 年 8 月入住 1 晚

6/10 一般

Aaron

与家人出行
满意：住宿条件和设施，员工和服务
不满意：清洁度
OK and could use cleaning.
We booked the hotel because of the price and reviews. The outside of the hotel and the lobby look new. The bed was comfortable. Our first two rooms had an odor about them that was unbearable. Our the third room smelled fine and we appreciate the front desk staff helping us move until we got a room that had no odor. I really think it might’ve been the air conditioning or the carpet not sure what the smell was from. Know that the bathroom floor will have hairs on it and not be mopped. (I’ve noticed this trend with all HI Express locations lately). Outside of that, everything was fine. The breakfast was great! The breakfast attendant was super friendly and the items were fresh and well stocked. The front desk was also friendly.
2022 年 7 月入住 1 晚

10/10 超赞

Diana.

2022 年 7 月入住 1 晚

8/10 还可以

Gretchen

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Easy check-in. Staff was very helpful. Really comfortable beds. My kids enjoyed the pool, but the area behind the chaise lounges in the pool area needs to be cleaned. There was dirt and a bunch of dead bugs. We also had to ask for bath towels for our bathroom also.
2022 年 7 月入住 1 晚

10/10 超赞

Samantha

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was an amazing stay. The breakfast was always stocked. The pool area echoes really bad but that’s the only bad thing about this hotel!
2022 年 7 月入住 2 晚

8/10 还可以

Mel

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 7 月入住 2 晚

10/10 超赞

Robert

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
good experience at holiday inn
Chose this hotel because it was close to the event we attended, and because it has an indoor pool. Breakfast was good. Room comfortable. WIFI speed good.
2022 年 7 月入住 1 晚

10/10 超赞

Maribel

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
We liked the attentiveness of the check in staff and their response to any requests. We would have liked the room to be a little cleaner. The bathroom was not fully cleaned when we arrived.
2022 年 6 月入住 5 晚