露台
查看供应情况

关于咸普顿客栈与套房凯勒城市中心的点评

2.5 out of 5
咸普顿客栈与套房凯勒城市中心
200 Town Center Lane, Keller, TX

点评

9.4

绝佳

10 分 - 超赞。359 条好评，共有 489 条点评" "
8 分 - 还可以。95 条好评，共有 489 条点评" "
6 分 - 一般。20 条好评，共有 489 条点评" "
4 分 - 很差。9 条好评，共有 489 条点评" "
2 分 - 糟糕。6 条好评，共有 489 条点评" "

9.6/10

清洁度

9.6/10

员工和服务

9.0/10

服务设施

9.6/10

住宿条件和设施

9.2/10

环保

点评

2/10 糟糕

Fnu

2021 年 8 月入住 5 晚

10/10 超赞

Stephen

满意：清洁度、员工和服务、住宿条件和设施
I liked everything. Very convenient for me.
2024 年 5 月入住 3 晚

10/10 超赞

angela

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great
2024 年 1 月入住 4 晚

10/10 超赞

Karen

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy access to everything! Great area!
2024 年 4 月入住 2 晚

10/10 超赞

Jeff

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
everything met our needs.
2024 年 4 月入住 2 晚

8/10 还可以

James

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great staff, clean facility and in an area that is convenient for finding a place to eat within walking distance.
2024 年 4 月入住 2 晚

10/10 超赞

Don

满意：清洁度、员工和服务、住宿条件和设施
Yes!
2024 年 4 月入住 2 晚

8/10 还可以

Robert

满意：清洁度、员工和服务、住宿条件和设施
Nice hotel
2024 年 4 月入住 1 晚

10/10 超赞

Kiley

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean in a nice quiet area
2024 年 4 月入住 1 晚

10/10 超赞

Jeffrey

与家人出行
Hotel very nice. I would like if room service returned to pre Covid daily room cleaning.
2024 年 3 月入住 6 晚
Andrew 于 2024年03月19日 的回复
Thank you for staying with us Jeffrey. We appreciate your feedback and look forward to your next stay!

10/10 超赞

Joshua

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay! Great staff. Easy parking, safe area. A
2024 年 3 月入住 5 晚
Andrew 于 2024年03月19日 的回复
Thank you for staying with us Joshua. We appreciate your feedback and look forward to your next stay!

10/10 超赞

Saura

2024 年 2 月入住 1 晚
Andrew 于 2024年03月4日 的回复
Thank you for staying with us Saura! We appreciate your feedback and look forward to your next stay.

8/10 还可以

Paul

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good accommodations for the price. Clean and Comfortable.
2024 年 2 月入住 1 晚
Andrew 于 2024年03月4日 的回复
Thank you for staying with us Paul! We appreciate your feedback and look forward to your next stay.

4/10 很差

Loetta，St. George

与家人出行
A room with 2 queen beds and no chair, desk, luggage rack, with barely enough room to walk in the room. Room for four people with two towels, no housekeeping except every other day and the 2 very small trash cans were overflowing. For guests that are smokers outside there needs to be ashtrays. Front desk person as we checked out had her personal cell phone on loud and was watching something. I asked what is that noise, her reply a phone. She was rude and made no attempt to silence the loud noise. My biggest issue was dogs were allowed when your signs clearly say no pets except for service animals. While we were eating breakfast in comes a person with their dog in the dining area that was clearly not a service animal. We Do not eat with dogs in our food area and sleeping in your beds. Never again will we stay in a Hilton property with your pet rules.
2024 年 2 月入住 2 晚
Andrew 于 2024年03月4日 的回复
Thank you for staying with us Loetta. I apologize for the issues you faced during your stay, and I will be discussing them with our leadership team to find better ways to accommodate future stays.

4/10 很差

Shannon

满意：客房舒适度
不满意：员工和服务
Horrible front desk workers
The front desk workers made this one night stay frustrating. We were there for a middle school show choir competition. The director asked that all the keys be ready (maybe 10-15?) because there was a short turnaround time between arrival, getting ready, and going to the school. This was a Thursday afternoon and as my husband and I waited in the lobby for an hour for our room, there wasn't alot of activity. The bus arrived at 4pm (after the 3pm checkin time) and the director stood at the front desk till 5pm waiting on keys only to get about half of them. Some kids got to go to their room, some (inc. my 11yr old) had to stay on the bus. They had to just get ready at the competition. There was no sense of urgency for workers. My husband and I were in our room for about 10 mins and the same lady w a clipboard that saw us walk into our room, entered our room as I was changing with a muttered sorry when I peered around the corner. The next morning, we witnessed an irrate older man at the front desk during breakfast, mad about a dog in the food area. He said his wife had animal allergies. Not sure about dogs in hotel, though we did see several, it was the older women workers attitudes when he left. When they spoke to the dog owner, they made sure to point out who complained, still not really concerned. We watched them bust up laughing about it and making comments about him and the situation. I was surprised about all the excellent ratings bc we certainly did not experience that.
2024 年 2 月入住 1 晚
Andrew 于 2024年03月4日 的回复
Thank you for staying with us Shannon. I apologize for the issues you faced during your stay, and I will be discussing them with our leadership team to find better ways to accommodate future stays.

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Andrew 于 2024年02月21日 的回复
Thank you for staying with us. We appreciate your feedback, and look forward to your next stay!

10/10 超赞

Mistie，Spring

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were in town for a dive meet, originally across the street but moved about 10 minutes down the street. The hotel was still a great location. There was plenty of dining within walking distance and even a movie theater. Much more was in an easy drive. The area felt super safe. Staff was friendly and super accommodating. We were able to get both an early checkin and late check out. Granted, it was only an hour each way, but still beyond helpful for us. Breakfast was ok. Typical hote breakfast. And even with hundreds of kids around, everything was quiet and respectful. Completely opposite of my experiences when staying at other hotels that have youth groups staying. I credit not only the families, but the staff for controlling it. Often at other hotels when kids are out of control staff is just ignoring bad behavior. Not here
2024 年 2 月入住 2 晚
Andrew 于 2024年02月20日 的回复
Thank you for staying with us Mistie! We appreciate your feedback and look forward to the next dive meet!

6/10 一般

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Terrible receptionist
Receptionist was away for 10 minutes on arrival and never bothered apologizing. She went on to be rude and inconsiderate. Not a great receptionist
2024 年 2 月入住 1 晚
Andrew 于 2024年02月20日 的回复
Thank you for staying with us. Unfortunately, there are times when our front desk staff needs to step away from the desk. I will be speaking with all of our front desk team to remind them to limit their time away from the desk, as well as their attitude when they return. We appreciate your feedback and look forward to your next stay!

4/10 很差

Esther

与家人出行
满意：员工和服务，清洁度
不满意：客房舒适度，住宿条件和设施
We booked this hotel because we had a birthday party. When i booked the room and conference room, i was told the pool was open and no renovation were going on the day of the party the lady at the desk informed us that the pool had been closed for 3months. Very disappointed in this hilton.
2024 年 2 月入住 2 晚
Andrew 于 2024年02月14日 的回复
Thank you for staying with us Esther. Yes unfortunately our pool has been down for maintenance and I apologize for the lack of communication. We hope that you choose to stay with us again in the future, and thank you for leaving your feedback.

10/10 超赞

Eddie

2024 年 1 月入住 2 晚
Andrew 于 2024年02月6日 的回复
Thank you for staying with us Eddie! We appreciate your feedback, and look forward to your next stay!

10/10 超赞

Antonette

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Andrew 于 2024年02月6日 的回复
Thank you for staying with us Antonette. We appreciate your feedback and look forward to your next stay!

8/10 还可以

Ramon，Houston

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location, excellent costumer service and walking distance to dining and shopping.
2024 年 1 月入住 1 晚
Andrew 于 2024年02月6日 的回复
Thank you for staying with us Ramon. We appreciate your feedback and look forward to your next stay!

10/10 超赞

Marie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely stay and the best breakfast I’ve had at any hotel.
2024 年 1 月入住 3 晚
Andrew 于 2024年01月25日 的回复
Thank you for staying with us Marie. We appreciate your feedback, and look forward to your next stay!

10/10 超赞

Kelly

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very comfy and clean hotel.
Great stay at good price. Very pleasant staff.
2024 年 1 月入住 2 晚
Andrew 于 2024年01月25日 的回复
Thank you for staying with us Kelly. We appreciate your feedback, and look forward to your next stay!

10/10 超赞

Kristin，Fort worth

与配偶出行
满意：清洁度、员工和服务、服务设施
2024 年 1 月入住 7 晚
Andrew 于 2024年01月25日 的回复
Thank you for staying with us Kristin. We appreciate your feedback, and look forward to your next stay!

10/10 超赞

Patti

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Andrew 于 2024年01月25日 的回复
Thank you for staying with us Patti. We appreciate your feedback, and look forward to your next stay!

10/10 超赞

Charles

满意：清洁度、员工和服务、住宿条件和设施
Nice place to stay
2024 年 1 月入住 1 晚
Andrew 于 2024年01月12日 的回复
Thank you for staying with us Charles. We appreciate your feedback and look forward to your next stay!

10/10 超赞

Rachel

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
Andrew 于 2024年01月8日 的回复
Thank you for staying with us Rachel! We appreciate your feedback and look forward to your next stay.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect place and location !
Wonderful ! Will stay again !
2024 年 1 月入住 1 晚
Andrew 于 2024年01月8日 的回复
Thank you for staying with us Michael. We appreciate your feedback and look forward to your next stay!

8/10 还可以

Janaína

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great times in the holiday season
Staff is very friendly and proactive. Unfortunately we faced an issue with the room key that was not fixed as expected. Our luggage was kept alone in our room, unlocked, without any supervision during the whole day and when we came back to the hotel late at night we had to move everything to a new room without any support and we still had to wait for the new room to be defined. I was not expecting it at all. The lady at the front desk apologized and said it was not her fault, but as a team, the processes should be revised to increase the efficiency. Linen are super clean and comfortable, I would recommend the hotel for family or business trips.
2023 年 12 月入住 5 晚
Andrew 于 2024年01月8日 的回复
Thank you for staying with us Janaina. Our leadership team has been made aware of the issues you faced and we are working towards a better plan of action. Thank you for your feedback and we look forward to your next stay!

10/10 超赞

Keliesha

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 3 晚
Andrew 于 2024年01月8日 的回复
Thank you for staying with us Keliesha. We appreciate your feedback and look forward to your next stay!

10/10 超赞

Ignacio，Springfield

满意：清洁度
2023 年 12 月入住 1 晚
Andrew 于 2024年01月8日 的回复
Thank you for staying with us Ignacio. We appreciate your feedback and look forward to your next stay!

8/10 还可以

Andrea

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Andrew 于 2023年12月25日 的回复
Thank you for staying with us Andrea. We appreciate your feedback, and look forward to your next stay!

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Andrew 于 2023年12月25日 的回复
Thank you for staying with us. We appreciate your feedback, and look forward to your next stay!

10/10 超赞

Jennifer

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
This was our second stay at this Hampton Inn and we were delighted...again! The staff is very friendly, the rooms were clean and comfortable and the amenities were everything we needed.
2023 年 12 月入住 1 晚
Andrew 于 2023年12月25日 的回复
Thank you for the kind words Jennifer. We appreciate your feedback, and look forward to your third stay!

8/10 还可以

Greg

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
very clean and secure facility. very friendly and courteous staff. surrounding communities were keep clean. we thank you for your services.
2023 年 12 月入住 4 晚
Andrew 于 2023年12月25日 的回复
Thank you for staying with us Greg. We appreciate your feedback, and look forward to your next stay!

6/10 一般

Cody

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Andrew 于 2023年12月18日 的回复
Thank you for staying with us Cody. We appreciate your feedback and look forward to your next stay!

10/10 超赞

Beth

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, super clean, attentive staff.
2023 年 12 月入住 1 晚
Andrew 于 2023年12月18日 的回复
Thank you for staying with us Beth. We appreciate your feedback and look forward to your next stay!

10/10 超赞

Trudy

2023 年 12 月入住 1 晚
Andrew 于 2024年01月8日 的回复
Thank you for staying with us Trudy. We appreciate your feedback and look forward to your next stay!

8/10 还可以

Dana，Mahwah

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was very comfortable & clean.
2023 年 12 月入住 2 晚
Andrew 于 2023年12月18日 的回复
Thank you for staying with us Dana. We appreciate your feedback and look forward to your next stay!

10/10 超赞

Mathew

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Would definitely stay again
Very nice hotel with great service and location!
2023 年 11 月入住 1 晚
Andrew 于 2023年12月18日 的回复
Thank you for staying with us Mathew. We appreciate your feedback and look forward to your next stay!

10/10 超赞

Tricia

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We've stayed here before and it's very pleasant, the room is spacious, comfortable, well designed.
2023 年 11 月入住 2 晚
Andrew 于 2023年11月29日 的回复
Thank you for staying with us Tricia. We appreciate your feedback, and look forward to your next stay!

10/10 超赞

Eddie

2023 年 11 月入住 1 晚
Andrew 于 2023年12月18日 的回复
Thank you for staying with us Eddie. We appreciate your feedback and look forward to your next stay!

8/10 还可以

Christina

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 2 晚
Andrew 于 2023年11月15日 的回复
Thank you for staying with us Christina. We appreciate your feedback, and look forward to your next stay!

10/10 超赞

Alex

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Andrew 于 2023年11月13日 的回复
Thank you for staying with us Alex. We appreciate your feedback, and look forward to your next stay!

4/10 很差

Erik

满意：清洁度
2023 年 11 月入住 1 晚
Andrew 于 2023年11月10日 的回复
Thank you for staying with us Erik. We appreciate your feedback, and hope to have a better experience for your next stay.

10/10 超赞

David，Pound Ridge

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Always an outstanding stay there
2023 年 11 月入住 3 晚
Andrew 于 2023年11月8日 的回复
Thank you for staying with us David. We appreciate your feedback, and look forward to your next stay!

10/10 超赞

Chrisoula

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 2 晚
Andrew 于 2023年11月7日 的回复
Thank you for staying with us Chrisoula. We appreciate your feedback, and look forward to your next stay!

8/10 还可以

rebecca

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
people were nice. I don't like that you can only get room cleaned every other day.
2023 年 10 月入住 4 晚
Andrew 于 2023年11月7日 的回复
Thank you for staying with us Rebecca. We appreciate your feedback, and look forward to your next stay!

8/10 还可以

Susan

与家人出行
Good
2023 年 11 月入住 1 晚
Andrew 于 2023年11月4日 的回复
Thank you for staying with us Susan. We appreciate your feedback, and look forward to your next stay!