Dear Jackie, Thank you for providing feedback based on your recent stay. I sincerely apologize for any inconvenience you may be facing with our electric vehicle charging system. The system we have in place offers the option to either download the phone app or use the program as a guest, which does not require you to sign in. We understand the importance of providing functional charging options and regret any frustration this process may have caused. Your feedback is valuable, and we will do our best to better assist future guests with navigating our system. Please let our team know if you are ever in need of further assistance. We hope to have the opportunity to welcome you back for the 5-star accommodations you are most familiar with sometime soon. Sincerely, John Mathews General Manager