The hotel was beautiful and checked all of our boxes when traveling. The front desk staff were very personable and accommodating. Unfortunately, we did not find the same level of service in the evening dining restaurant on the second floor. The wait staff was rude.
During our stay the wifi was out and we asked numerous times for it to be remedied. Out of a four night stay, the wifi worked on our very last night. This is unacceptable and quite inconvenient when traveling from out of the country.
The front desk staff was amazing and tried their best to help. The management did not care about the issue even though it was brought to their attention by numerous employees. The hotel manager was not present or accessible for us to take the issue directly to her. Perhaps it would have been fixed in a more timely fashion if she was involved in the process when we first expressed a concern.
It was a beautiful venue and convenient to the expressway and to the downtown area.
Pamela
2024 年 6 月入住 4 晚
4/10 很差
Edgar
与配偶出行
2024年06月10日
不满意:住宿条件和设施,清洁度
Zimmer wurde nicht gereinigt, Betten nicht gemacht, frische Handtücher gabs aber an der Rezeption.
Leonardo - nein danke!
Edgar
2024 年 6 月入住 2 晚
10/10 超赞
Hui
与家人出行
2024年06月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff at our check, Ashwin, was very friendly and helpful.He made us feel very welcome. He answered all of our questions patiently and gave us useful tips gor visiting the city. When we found that yhe WiFi didn't work in our room, he came to the room to verify and explained the reason was due to the renovation work. The room we stayed was newly renovated and had a great view of the city skyline.