富兰克林富兰克林公共图书馆附近酒店

“The front-desk admin during check in was jovial, personable, good fun to talk with after a long day's motorbike ride. She also told me where I could park my bike to keep it out of the rain. Such consideration is exemplary customer service. To boot, the room was clean, recently appointed, quiet, and bed was comfortable.”

“Terrible customer service. I tired to book through their website, and kept receiving an error message. Every attempt to call went unanswered. I finally went on Expedia and was able to book a room that way. When I called the hotel directly to confirm less than 10 minutes after booking through Expedia, everything went south. It took about five attempts for someone at the hotel to finally answer. After I confirmed the reservation I had booked through Expedia I asked if it was possible for me to……

“I stopped for the night on a road trip. I was checked in quickly & the room was sparkling clean. I was bringing the contents of a relative's refrigerator, so I was thrilled to see the larger, apartment-size fridge, not a mini fridge. Everything in the room was very dated, but I didn't care. The mini fridge & microwave worked, and the bed was super comfortable! The staff was just one woman who may have been the owner. She was super nice & helpful.”