Upon check-in, the front desk clerk was not welcoming. During my stay, I encountered several insects in the room, including a beetle, grasshopper, spider, and roach, which made my stay very uncomfortable. In addition to the lack of cleanliness, the front desk clerk was extremely rude.
When I called for fresh towels, I was told I had to come to the front desk to get them. Once I arrived, the clerk insisted I bring my used towels to exchange for new ones, forcing me to walk back and forth between my room and the lobby. When I returned, “Raj” again asked for my room number and how many guests were staying with me—questions he had already asked multiple times. He then stated that providing towels wasn’t his job and that I needed to speak with housekeeping, who he said had already gone home (it was only 6 p.m.).
He eventually brought out fresh towels but practically threw them at me. I left feeling disrespected and uncomfortable. I don’t understand why I received such poor treatment, but it certainly left a negative impression of this hotel.
