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关于北费利蒙智选假日套房酒店 - IHG 旗下酒店的点评

2.5 out of 5
北费利蒙智选假日套房酒店 - IHG 旗下酒店
1501 Hospitality Ct, Fremont, OH

点评

8.6

超赞

10 分 - 超赞。283 条好评，共有 495 条点评" "
8 分 - 还可以。131 条好评，共有 495 条点评" "
6 分 - 一般。43 条好评，共有 495 条点评" "
4 分 - 很差。22 条好评，共有 495 条点评" "
2 分 - 糟糕。16 条好评，共有 495 条点评" "

8.8/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

Andrea

与家人及幼儿出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very nice and the hotel is newly renovated.
2024 年 4 月入住 2 晚

10/10 超赞

Teresa

满意：清洁度、员工和服务、住宿条件和设施
It was a nice place to stay.
2024 年 4 月入住 1 晚

10/10 超赞

Rob

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

4/10 很差

真实旅客

与家人出行
满意：客房舒适度，清洁度
Room is brand newly remodeled..plunger on sink does not work, it is in closed position, you cant run water because sink fills up and you cant empty the water. I was finally able to get fingernail under the side and lift it up, it wasnt even attached. Pool and hot tub are closed for remodeling (we were not told this when we reserved room with YOUR site), we were told by the hotel we could go across the parking lot to Hampton Inn and use theirs, then walk back with wet hair in 33 degree cold....had we known this we would have just stayed at Hampton Inn.. We are staying in this area for my husband to have abdominal surgery at Cleveland Clinic, we thought he could just relax in smaller town and de-stress before the surgery...NOPE...on the plus side, the room is beautiful, bed is super comfortable, they included a little box of candy hearts in the coffee pot area (very nice touch), the chairs are soft and comfortable to sit in, temp in room is great
Plunger is broken, can't open sink drain, I was able stick fingernail under and lift up out of sink, it wasn't even attached, see pic further on down
Nice touch, they supply coffee pods, and added box of candy hearts for valentines day
Eco friendly
They supply hand soap and lotion
2024 年 2 月入住 1 晚

10/10 超赞

William

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Free breakfast.
2023 年 12 月入住 1 晚

10/10 超赞

Robert

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

4/10 很差

Rob

商务旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
2023 年 12 月入住 4 晚

6/10 一般

Timothy Wayne

商务旅客
Everything was as expected. Nothing was bad or excessively good.

6/10 一般

Daniel

满意：客房舒适度
不满意：住宿条件和设施，员工和服务
Family Visits
I get that it’s being remodeled. The bathrooms really need it, and the carpet needs to be removed. Maybe when those are done, it will be better. The maid came really early, or not at all. Most folks on vacation to see family don’t even leave the room until noon/1. So a late maid service option would be nice. Given our schedule, we never had maid service. Had to get our own towels/tissues/etc.
2023 年 11 月入住 3 晚

4/10 很差

Tami

满意：员工和服务
不满意：住宿条件和设施
The hotel was very nice and the staff were great. My room was very dirty. Sheets were dirty and had blood on them. The bathroom was dirty. Dust under the sink and holder for toilet paper was horrible. Not happy with Expedia either. I put in the date I needed and your system change the date. Cost me extra to fix your error. Same hotel and date happened to another person. His reservation was changed like mine was. He booked a day later than me.
2023 年 11 月入住 1 晚

8/10 还可以

Dustin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good stay, considering the remodeling
The hotel was nice. But there's a lot of remodeling going on. I wish they would have disclosed this information, prior to booking the room. I would still give this a 4.0, because other than the remodeling, the hotel stay was very pleasant.
2023 年 10 月入住 1 晚

6/10 一般

BIRGIT

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Wait until construction completed to go here!
Unit was clean altho overheard another customer saying that his suite was not cleaned prior to his check-in.. Bed not made, towels on floor. We needed more than one towel each, requested more and never received. Then prior to 9 am the construction started on the 3rd floor. Not minimal noise but room vibrating so that I couldn't concentrate on my work noise. For almost $200 a night, one would expect a little more. Maybe don't rent the rooms directly underneath the renovation? Obviously others had complained because the manager said he didn't want to hear it and didn't want to argue about it. Concerning the towels requested all we got was that this wasn't night shift so they weren't responsible. All in all, disappointed in the staff and their responses. Usually stay at this brand hotel without complaints, now reconsidering.
2023 年 10 月入住 1 晚

6/10 一般

Peter

2023 年 10 月入住 1 晚

10/10 超赞

Maryann

2023 年 10 月入住 1 晚

2/10 糟糕

Kyle

商务旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Dirty
Shower was dirty Food was left in the fridge before me Wifi was not working
2023 年 10 月入住 1 晚

4/10 很差

Oscar，El Monte

商务旅客
不满意：员工和服务
The hotel did not have orange juice for breakfast, they didn't clean the room every day, the door of my room did not lock properly, they didn't have coffee ready in the afternoon, and the hotel manager did not address the guests' issues.
2023 年 10 月入住 5 晚

4/10 很差

Tara

不满意：住宿条件和设施，清洁度
The shower had mold & mildew in it and smelled, a broken lamp, the gym & equipment looked as though it had never been touched with nearly any towels left but a huge pile of dirty ones, the pool had a layer of film on it. For what we paid… it was a shame.
2023 年 10 月入住 1 晚

10/10 超赞

Flor

满意：清洁度、员工和服务、住宿条件和设施
Clean, easy parking
2023 年 9 月入住 2 晚

6/10 一般

Paul

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Dirty mirrors. Moldy bathtub and shower curtain.
2023 年 9 月入住 1 晚

2/10 糟糕

Edward

商务旅客
2023 年 9 月入住 1 晚

4/10 很差

Bobbie

不满意：住宿条件和设施
Black mold in showers not clean
2023 年 9 月入住 1 晚

4/10 很差

James

与家人及幼儿出行
不满意：清洁度、服务设施、住宿条件和设施
Our room had mold on the bathroom ceiling and around the tub. Carpet was filthy also. Place is a dump.
2023 年 9 月入住 1 晚

6/10 一般

Ted

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚

10/10 超赞

michael

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quiet
2023 年 9 月入住 1 晚

10/10 超赞

Jerry

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay
2023 年 8 月入住 1 晚

8/10 还可以

Tanya

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Decent hotel
It was nice. My only complaint is that the bathroom shower needed updating. There was also mold on the shower ceiling.
2023 年 8 月入住 1 晚

10/10 超赞

Heather

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quick and easy check in, front desm staff were professional and kind
2023 年 8 月入住 1 晚

6/10 一般

Adrian

满意：员工和服务，清洁度
2023 年 7 月入住 1 晚

6/10 一般

Johnny

满意：客房舒适度
People make a difference
Place needs some updating. Bath tubs need new caulking in the corners. There’s no need to have soap grime and calcium build up in the corners. It just looks nasty. My room had no couch chair in the room. I guess they expected us to sit on the floors in the room. When I asked a worker where did the couch chair go. He said we are updating and some rooms have them and others don’t, and I asked to have a couch he acted very lazy. There was another worker named Amy that heard me and was able to go to management and have the other workers bring a chair. Amy was taken care of as well. Thank you. The breakfast was great. The ladies in the kitchen were excellent. They made sure everything was stocked and nothing ran out. Thank you. Front desk staff was kind of hit or miss. You had to go find them because the bell wasn’t loud enough, but majority of the time they were in front smoking.
2023 年 7 月入住 1 晚

10/10 超赞

Yasmin

2023 年 7 月入住 1 晚

8/10 还可以

Lori

与家人出行
满意：住宿条件和设施
Ok
2023 年 7 月入住 1 晚

8/10 还可以

Michaelene

2023 年 7 月入住 1 晚

10/10 超赞

Joseph

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Comfortable bed and pillows.
2023 年 7 月入住 1 晚

8/10 还可以

Jill

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Family trip
Room was missing main chair or small couch. Bathroom floor dirty, mold in shower and mold on ceiling. Bathrooms need updated and cleaned. Something must have been wrong with the pool, the color looked terrible. The breakfast was good and those breakfast ladies were very friendly! So was the gentleman that checked us in at night.
2023 年 7 月入住 1 晚

10/10 超赞

Eric

2023 年 7 月入住 1 晚

8/10 还可以

Paul

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚

2/10 糟糕

Laurie

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
Average
2023 年 7 月入住 1 晚

2/10 糟糕

Dawn

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Dirty, loud, poor service
This was just an overall bad experience. I don’t leave many reviews, but this stunk. My family traveled all day and arrived very tired at 9:40pm. I stood in the lobby ringing a bell for service for 8 minutes before a girl finally came. Another guest came in part way through and said he had waited 5 min for the front desk to answer his call. I got checked in, went and got my family and all our luggage up to our room- we enter to find coffee stains in the sink, toothpaste splatter on the mirror, hair, etc. Just gross. There was an inch of dust. Honestly. I would find another place.
2023 年 6 月入住 1 晚

10/10 超赞

Thomas

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 1 晚

4/10 很差

Craig

满意：员工和服务
不满意：住宿条件和设施，清洁度
Smelly bathroom
Hotel needs some updating. Our room had a bad odor in the bathroom. Check in person was very helpful and attentive.
2023 年 6 月入住 1 晚

2/10 糟糕

Andrew

与家人出行
不满意：住宿条件和设施，清洁度
I have stayed at IHG hotels for many years. I have stayed that this particular hotel each time we travel to the Toledo area (in 8 years probably 3 or 4 times), so this is not a new adventure. However, when you (now) charge prices akin to the Hilton. I expect to find no hair in the shower or sink, and certainly coffee stains in the sink. This tells me that the room is not cleaned. We were moved immediately to a room on the ground floor, which I had requested (and after being told there were none left). Whilst this room was better. The decor was tired. The built in shelving (over the bath) had been broken out, which left holes. Overall, a crying shame, for what used to be a good hotel, and a good brand. I’d be unlikely to use it again, would not recommend it, and would think carefully before using any of the chain.
2023 年 6 月入住 1 晚

10/10 超赞

Tadd

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
We really appreciate the quietness of the facility. Also the quick check in and out process.
2023 年 6 月入住 1 晚

4/10 很差

Nicole C

与家人出行
不满意：清洁度
2023 年 6 月入住 3 晚

8/10 还可以

Anthony

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 6 月入住 2 晚

10/10 超赞

Leonard

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚

10/10 超赞

Mary

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚

10/10 超赞

Clayton

2023 年 5 月入住 2 晚

8/10 还可以

Troy

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff all the way around.
2023 年 5 月入住 5 晚

6/10 一般

Eric Fre

与家人出行
不满意：住宿条件和设施，员工和服务
I loved the breakfast and all the hot options. The lady refused to answer the phone at the front desk all day when I called to confirm. When we showed up she was in her pajamas on Facetime talking to her boyfriend and then later had him sneak in to hang out in the hallway and was never seen again at the front desk.
2023 年 5 月入住 1 晚

8/10 还可以

Daniel

商务旅客
满意：员工和服务、服务设施、住宿条件和设施
Nice hotel overall, but suffering from neglect. The water cooler in the gym was empty, & the bathroom floor in my room had a big clump of the previous occupant's hair next to the bathtub.
2023 年 4 月入住 1 晚