"Absolutely love this property. I visit Fresno every other week, and it has become my absolute favorite place to stay.
Unfortunately, I had a negative experience during check-in on my last visit. While I was being assisted, an older staff member, an African American gentleman, on the phone behind the counter, interrupted and spoke to both the front desk associate and me in a very rude manner, using his hands to gesture for us to stop talking and telling us to be quiet. It felt unprofessional and uncomfortable, especially during what should have been a welcoming experience.
I still truly enjoy this property overall, but I hope management addresses this type of behavior to ensure all guests feel respected and valued from the moment they arrive."