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关于大学广场酒店的点评

2 out of 5
大学广场酒店
4961 North Cedar Avenue, Fresno, CA

点评

4.8
10 分 - 超赞。117 条好评，共有 1001 条点评" "
8 分 - 还可以。122 条好评，共有 1001 条点评" "
6 分 - 一般。142 条好评，共有 1001 条点评" "
4 分 - 很差。205 条好评，共有 1001 条点评" "
2 分 - 糟糕。415 条好评，共有 1001 条点评" "

4.4/10

清洁度

6.2/10

员工和服务

4.2/10

服务设施

4.2/10

住宿条件和设施

4.8/10

环保

点评

4/10 很差

Jianming

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
太老旧，脏
2024 年 5 月入住 1 晚
Minh 于 2024年05月7日 的回复
Sorry, we have deluxe room for 10 more

2/10 糟糕

Shu-Ho

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 8 月入住 1 晚

2/10 糟糕

Enkai

2022 年 8 月入住 1 晚

2/10 糟糕

Minjiang

2022 年 2 月入住 1 晚

10/10 超赞

Jonathan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
ty
2024 年 5 月入住 1 晚

2/10 糟糕

Sanjeev

不满意：住宿条件和设施，清洁度
Room have smell
2024 年 5 月入住 1 晚
Minh 于 2024年05月9日 的回复
Sorry. you can switch the room or pay 10 for deluxe room

2/10 糟糕

joseph

与配偶出行, 商务旅客
不满意：清洁度、服务设施、住宿条件和设施
ALL BAD
2024 年 4 月入住 3 晚
Minh 于 2024年05月8日 的回复
SorryA good deal is not the best deal for someone

10/10 超赞

Brycen

满意：员工和服务
不满意：住宿条件和设施
Efficient, old, not cleaned. Sheets were dirty with food or semen caked on
2024 年 5 月入住 1 晚

2/10 糟糕

Joel

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I would not recommend it to anybody. Unsafe and very outdated. The room was very old and dirty. There were homeless people living in the parking lot area.
2024 年 5 月入住 1 晚
Minh 于 2024年05月5日 的回复
Please ask Newsom why California has 180,000 homeless. City of Fresno doesn't allow hotel to fence up the property. That's why you see how much hotel loosing control and loss of income. Refund issue. You paid nothing for your booking mistake

10/10 超赞

Brenda

满意：清洁度、员工和服务、住宿条件和设施
I love it
2024 年 4 月入住 2 晚

2/10 糟糕

Roberto

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Dirty place!
2024 年 4 月入住 1 晚
Minh 于 2024年05月7日 的回复
Sorry,A good deal is not the best deal

8/10 还可以

Gary

商务旅客
满意：员工和服务
This was probably the most unusual hotel that I've ever stayed at. That doesn't mean bad, per say. I can tell that the manager and staff are all really trying. It's not in the greatest part of town but I knew that going in. It's a good place if you need somewhere to sleep and there are a lot of businesses close by. Don't count on all of the bells and whistles but I think the price reflects that fairly. It would have been nice to have a little better parking area. There was some mold in the bathroom of my room. The elevator was broken and looked to be for some time. This place seems to be struggling a little but they are making it work. The room had a fridge, microwave, coffee maker, TV with cable. They are on the right track, it just seems to be problems with tenants and possible issues with funding because I see a lot potential at this location. The manager is a very friendly and accommodating Vietnamese immigrant from after the Vietnam war. He was kind enough to tell me about his life a little and how he came to become the manager at this location. The manager personally changed my sheets when the housekeeping did not. Every time I asked them for something I was helped and they even changed my room with no problem because my first room didn't have ventilation. The staff are friendly and I can tell that they are trying to make this place work. I wish Gordon Ramsay could go in and point out ways to improve. For what I was there for, this location worked for me.
2024 年 4 月入住 2 晚
Minh 于 2024年05月5日 的回复
Thank you for staying. New plan is to sell the hotel to an investor to build a high rise mixed use building for hotel, Marie Callenders and Black Angus. This Antique should be gone.

2/10 糟糕

Denise C.

不满意：员工和服务
This property needs major updating and clean up bad. I did not feel safe on a ground floor with a window being so thin and screen were all shredded and ripped up. I had my 17 year old daughter with me. The room was very dirty and the blanket had a cigarette burn hole in it. I refused to stay there and ended up staying at a different hotel.
2024 年 4 月入住 2 晚
Minh 于 2024年05月2日 的回复
sorry for inconvenience. This is a 2 star hotel with low rate and low budget

6/10 一般

Randall

与家人出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
Older facility kept okay
2024 年 4 月入住 1 晚

2/10 糟糕

Graciela

与家人出行
不满意：住宿条件和设施，服务设施
The entrance of the hotel lobby was dirty. The hallways inside the hotel to get to the room were filthy dirty and had a dirty smell. Inside the room there was no bed spread, the mattress looked lumpy. In the bathroom the toilet was dirty and so was the bathtub.
2024 年 4 月入住 1 晚
Minh 于 2024年04月29日 的回复
Reservation was cancelled.Did you call expedia to get money back?

2/10 糟糕

Desiree

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Connecting doors to neighbors 👎shady people hanging around area.
2024 年 4 月入住 1 晚
Minh 于 2024年04月29日 的回复
Cancelled no charge.

2/10 糟糕

Karla

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Minh Tran 于 2024年04月26日 的回复
Sorry hotel doesn't meet your expectations

10/10 超赞

Tom

满意：清洁度、员工和服务、住宿条件和设施
This is a great hotel. It is an older hotel with character.
2024 年 4 月入住 1 晚

2/10 糟糕

Maribel

与家人及幼儿出行
不满意：服务设施
The property is terrible, as soon as you enter the building smells like mouse there’s trash everywhere the elevators don’t work the pool no hot water this place shouldn’t be in service. I can’t believe Expedia has it on their list. They also change me $100 dlls deposit and I was supposed to get it back at the time of checkout but of course I didn’t stayed there I checkout with in less than 10 mins I checkin and today it’s been the second day I checkout and I haven’t got my return yet.
2024 年 4 月入住 2 晚
Minh Tran, GM 于 2024年04月22日 的回复
we have refunded. Please call expedia for full refund. Incidental deposit was reversed at check out. Usually banking procedure takes 3-5 business days. The room hosted a long term guest for 21 days. We used bleach but not fragrance and air ventilation takes time. I put the room out of order for 2 weeks. Sorry for the inconvenience

6/10 一般

Naohiro，Setagaya

Would be better, if breakfast was available
2024 年 4 月入住 1 晚

2/10 糟糕

Shehab

团体旅客, 商务旅客
不满意：住宿条件和设施，清洁度
Dirty and filthy
2024 年 4 月入住 1 晚
Minh Tran 于 2024年04月21日 的回复
Thank you. Hope you find a better hotel with this price

2/10 糟糕

Hazel，Fresno

满意：员工和服务
不满意：清洁度
2024 年 4 月入住 1 晚
Minh Tran 于 2024年04月21日 的回复
Thnak you. Hope you can find a better one at this price

6/10 一般

Patricia

与家人出行, 带宠物出行
满意：清洁度、员工和服务、住宿条件和设施
Too many negative traffic around the area
2024 年 3 月入住 2 晚
Minh 于 2024年04月21日 的回复
Trillions from taxpayers have been wasted to Newsom programs for worse after 12 years of working here. Hotel is not allowed to build fence around because of city codes. Bureaucracy, bribery pushed homelessness and crimes up. Sorry

10/10 超赞

Carmela

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is a really nice hotel. I recommend it.
2024 年 4 月入住 1 晚
Minh 于 2024年04月21日 的回复
Thanks a lot

2/10 糟糕

Manuel，Clovis

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

2/10 糟糕

Lisa

满意：员工和服务
不满意：清洁度
2024 年 2 月入住 1 晚

8/10 还可以

Gurpreet

满意：清洁度、员工和服务、住宿条件和设施
Very nice
2024 年 4 月入住 1 晚

4/10 很差

Richard

与家人及幼儿出行
不满意：员工和服务，清洁度
Room 1 - Elevator out, disabled member of party. So moved to Room 2 on main floor. Key didn't work, apparently due to squatters breaking in and blocking door. On to Room 3, across courtyard in rain. Floors and counters had layer of grit. Killed a dozen cockroaches before sleep. Glad it was just for 1 night!
2024 年 3 月入住 1 晚
Minh 于 2024年04月9日 的回复
Sorry for the inconvenience, I have issued 20 discount out of 54.64 after commission to your card xxx9492

10/10 超赞

Marie

不满意：清洁度
People in reception, willig !
2024 年 4 月入住 1 晚

2/10 糟糕

Audrina

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Minh 于 2024年04月8日 的回复
sorry with low rate, we don't have budget to provide services as good as higher rate hotels

10/10 超赞

Hazel，Fresno

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room spacious. Quiet. Outside dirty.
2024 年 4 月入住 1 晚

6/10 一般

Darren，La Mirada

不满意：清洁度、服务设施、住宿条件和设施
Room itself was good, though rather dark. Better lighting would be appreciated.
2024 年 4 月入住 1 晚

4/10 很差

Xochilt Parangueo

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
None of the advertised amenities are available, no pool, no breakfast, no gym, rooms have foul smell even in non smoking room. Area surrounding the hotel also looks sketchy with lots of pedestrians roaming. Bathroom shower was cracked, and strained. Bathroom tiles were cracked and moldy. I chose this property because Expedia rates it a 3 star hotel, and states amenities where included. Save yourself some time, spend the extra $10 and go somewhere down the road.
2024 年 3 月入住 1 晚
Minh 于 2024年04月8日 的回复
Sorry, Third party didn't update the pics for 20 years. We posted a rating notice of 2 star hotel at front desk and guest can check out immediately for full refund.

2/10 糟糕

Dominique

与家人及幼儿出行, 与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
It’s absolutely disgusting and I honestly don’t know how they are even in business. It’s awful to walk into a place that smells like death of roaches and be told that it’s up to us to stay in the hotel after we have already been charged for the room plus deposit. It’s so gross and you can’t sleep on stained up bed covers or let alone the disgusting multicolored mattress your expected to sleep on. Don’t even worry about taking a shower in peace because you will have some uninvited roach guests that love to watch you shower leaving the comfort and peace of mind at the roach hotel that’s being covered by a tissue box. Hands down the most horrible stay known to man in this earth. You can’t wash off the filth without taking off the first 2 layers of skin you have on your body. SHUT THEM DOWN ASAP PLEASE
2024 年 3 月入住 1 晚
Minh 于 2024年04月3日 的回复
I will inform Terminix regarding pest control. Deposit is to make guest responsible for the room preventing them to smoking or drug and it was returned to your card at check out. We have deluxe room on the 3rd floor for 10 more and we posted a policy that you can check out immediately if the room doesn't meet your expectations for full refund

2/10 糟糕

Simarvir

商务旅客
不满意：服务设施
Doors didn’t shut properly . Had an argument with management . Rude people
2024 年 1 月入住 7 晚
Minh Tran, GM 于 2024年04月3日 的回复
Completed 7 days stay then wanted refund. Hotel posted the policy at Front desk saying to guests that guest has the right to check out as early as 30 minutes to get full refund or check out early and get back the refund for the rest of the duration of stay.

4/10 很差

Patricia

与家人出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
Staff was nosy and questioned about who was staying no visitors etc. they said they had bad experience with other people long term stay so they treated everyone like that. Uncomfortable
2024 年 3 月入住 1 晚

2/10 糟糕

Evan

商务旅客
不满意：住宿条件和设施，服务设施
It’s like if the hotel from The Shining was abandoned and set in a dystopian movie. Didn’t stay here even for a night.
2024 年 3 月入住 1 晚

2/10 糟糕

Gerardo

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

2/10 糟糕

Delilah

2024 年 3 月入住 2 晚
minh 于 2024年04月8日 的回复
sorry with low rate our service is not as good as higher rate hotels

4/10 很差

Frankie

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
They played loud music all night. The refrigerator made noise all night. At 2am you could hear the people walking in and around the floor above of. They was a loud banging constantly throughout the night. Was not a good stay.
2024 年 3 月入住 1 晚

2/10 糟糕

ANGELICA，Adelanto

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super dirty, noisy, unsafe area. It had been a shooting right behind their parking lot a few days before, when we arrived they were doing an altar 😕
2024 年 3 月入住 1 晚
minh 于 2024年03月15日 的回复
wrong guest. it's for a homeless passing away in another property parking lot more than 6 months ago. Their family used to drive luxury cars to the place from time to time

2/10 糟糕

Mariano

满意：员工和服务
不满意：住宿条件和设施，清洁度
The room was dirty, and the whole hotel smells, everything is old without maintenance. The smells is really bad! I won't be staying tomorrow for sure
minh 于 2024年03月12日 的回复
sorry, it's a 2 star hotel

4/10 很差

dolma

Very noisy till late night
2024 年 3 月入住 1 晚

8/10 还可以

Matthew

满意：员工和服务，清洁度
Our stay was pretty good (: I'd definitely stay here again for the price !
2024 年 2 月入住 1 晚

6/10 一般

Yahya

It is a good property and needs more renovation and staff to control the property for entering, smoking in the hallways and elevators.
2024 年 2 月入住 4 晚

2/10 糟糕

Elisa

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nothing
2024 年 2 月入住 1 晚

10/10 超赞

O'Bryon

满意：清洁度、员工和服务、住宿条件和设施
Nice
2024 年 2 月入住 1 晚

2/10 糟糕

Art

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel / homeless shelter is a combination of a hotel and a location where low income families live never expected that at this location I walked in and I was overwhelmed by the smell of marijuana and with people with tattoos all over their face and neck area I would not recommend this location to no one
2024 年 2 月入住 1 晚
Minh 于 2024年02月21日 的回复
I apologizeWe have been here for 12 years and suffered a lot in the past 4 years. We decided to get out Fresno. I hope you think about socio-economic impact on the business since the worst is to come everywhere. Hope you don't save on low rate hotel

10/10 超赞

Ix chel

2024 年 2 月入住 1 晚

2/10 糟糕

Chasiti

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Good for the price and the location. That’s about it