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"Checkout staff was incredibly kind and helpful. The onsen was welcoming for foreigners and we were informed tattoos were okay too, which was an unexpected surprise. Amenities (including robe for the onsen) were provided and there were vending machines easily accessible as well. Short walk to Yuzawa Station so it was very convenient. Compared to other properties in the area, it was nice to stay in a hotel with a private bathroom for only a slight price increase from hostel-style accommodations. Would recommend!"

"Very clean and well maintained hotel. Staff were very helpful they had a native English speaker at the desk. Great amenities. "

"Great location, close to bus terminal and town center. Staffs were very polite and provided great service. Public bath was clean and relaxing. Highly recommended this hotel and would love to go back to stay again. "

"Our family of 5 had an enjoyable stay in a large Japanese style room. Great location for the ropeway and gear hire available too so very convenient. Nice to have the communal kitchen and dining areas as we got to meet some other guests. The ping pong table got a lot of use too. They lend toboggans for free, which is heaps of fun for the kids and the owners kindly didn't charge us when we accidentally broke one! (Even though we offered). Traditional onsen is worth a visit and in walking distance, just note the etiquette before you go as it's not focused on tourists. No supermarket nearby so stock up beforehand eg the train station. Highly recommended."

"Nice place to be. Staff very nice and cordial. "

"We enjoyed all of Onsen in this hotel. We experienced amazing lot of amazing food and staff. Thank you very much!!!"

"Good breakfast, friendly staff, clean room"

"Beautiful facility, the front desk speak good English, 16mins walk to the main town center, Yubatake. The food was excellent! Many different onsen to use at the facility, some are private. The bed was a little firm for me, otherwise everything was perfect!"

"This resort was significant to how amazing our snowboarding vacation turned out. Breakfast and dinner buffet was delicious! It’s true they don’t change items but there were so many choices that it really wasn’t necessary. We looked forward to breakfast and dinners there the entire 4 night stay. We had the junior suite which has the stone tub as our bath and it was a dream come true. Japanese style futons were so comfortable even after a long day of snowboarding. I didn’t mind that we had to set it up ourselves, it was a fun experience. The ONLY/main issue I had was that their public bath started off amazing until I noticed the insane amount of heavy black mildew/mold all over the walls and ceilings, it was like a horror movie and I couldn’t unsee it. Please please get that cleaned/disinfected, it is such a health hazard. I wish to come back and enjoy the facility again!! The saving grace was that we had our private tub as an option. The town is quaint so not much to do, so it was great that they had a game room with arcade games and ping pong table, our kids loved closing the night out there. The value we got for the experience was great and we want to return and do it all again! "