The staff member at check in, Rocky, was the best thing about this stay. He was very nice in explaining to my 5yr old and myself why the ENTIRE POOL WAS GREEN AND FILLED WITH ALGI! Completely unable to touch the water and sore to the eye. The management of this property has done nothing to maintain the pool. They advertise a very nice pool, FALSE ADVERTISING, at its finest. The only reason we booked this hotel was for 4th of July holiday swimming… we were offered snacks instead to compensate for the false advertising. They were “unable to give a refund” but Rocky was nice enough to offer a small substitute with the snacks. The manager is fully aware of the pool situation and has yet to fix it. The pool should’ve been have maintenanced months ago. They also advertised this hotel as a “Quality Inn”, it is actually a “Suburban Home Hotel”.
And if you’re looking forward to the “free”breakfast that comes with your stay… there was no staff cleaning or putting out fresh food at breakfast. In fact, there was a halfway cooked, doughy waffle on the waffle maker, stuck to it. 👎
