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关于格兰特山汽车旅馆的点评

2 out of 5
格兰特山汽车旅馆
9372 U.S. 20 West, Galena, IL

点评

9.0

非常棒

10 分 - 超赞。487 条好评，共有 843 条点评" "
8 分 - 还可以。268 条好评，共有 843 条点评" "
6 分 - 一般。60 条好评，共有 843 条点评" "
4 分 - 很差。22 条好评，共有 843 条点评" "
2 分 - 糟糕。6 条好评，共有 843 条点评" "

9.2/10

清洁度

9.4/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Bob

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great view, cute puppies
2024 年 5 月入住 1 晚

10/10 超赞

Yanett

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy to find. Clean. Front desk was great!
2024 年 5 月入住 2 晚

10/10 超赞

Kristin

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Wonderful staff!
2024 年 5 月入住 1 晚

10/10 超赞

Holly

满意：清洁度、员工和服务、住宿条件和设施
Old motel, well maintained, with helpful innkeeper. Good value for tourist town.
2024 年 5 月入住 1 晚

8/10 还可以

D.

满意：清洁度、员工和服务、住宿条件和设施
Thanks for a nice stay. I appreciate the cleanliness of the room, and pleasant staff. There was only one small thing that I forgot to mention before I left that the sink in the bathroom needed to have the drain fixed. Minor problem. I will be back!
2024 年 5 月入住 2 晚

10/10 超赞

marsha，Monona

团体旅客
Wonderful people; quiet sleep; problem getting hot water
2024 年 4 月入住 2 晚

10/10 超赞

Kenya

满意：清洁度、员工和服务、住宿条件和设施
Very friendly customer service I will be back next year
2024 年 4 月入住 2 晚
Sheri/Property Manager 于 2024年04月28日 的回复
Thank you so much for your feedback. I am happy you have made some memories with us. I am looking forward to having you as our guest in the near future.

10/10 超赞

Karen

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
They have a fire pit, laundry room and kitchen that guests can use. There is a beautiful in ground pool.
2024 年 4 月入住 2 晚
Sheri/Property Manager 于 2024年04月28日 的回复
Thank you for your feedback. I am looking forward to having you as our guest again in the near future

10/10 超赞

Scott

满意：清洁度、员工和服务、服务设施、住宿条件和设施
We have stayed at the Grant Hill Motel many times before, and we were happy to see the upgrades they had made.
2024 年 4 月入住 1 晚
Sheri/Property Manager 于 2024年04月22日 的回复
Thank you for your feedback. We still have more rooms to work on, we will continue with the upgrade's. Thank you for noticing. I look forward to having you back as our guest in the near future.

10/10 超赞

Kenneth

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Sheri/Property Manager 于 2024年04月22日 的回复
Thank you for your feedback

8/10 还可以

Julie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Can't say enough about how friendly and helpful Sherry at from desk was. She was very attentive to our needs. Room was nice and clean.
2024 年 4 月入住 1 晚
Sheri/Property Manager 于 2024年04月17日 的回复
Julie, thank you for your kind words and your feedback. I'm happy you made positive memories here in Galena. I really look forward to having you back as our guest again in the near future.

10/10 超赞

Martha Garza

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Omg very clean.. we rested very well.. I had just had a procedure and the beds were comfortable and ambiance was peaceful.. the property is exceptionally clean… I would definitely recommend your stay here . Galena is a few minutes away..
2024 年 4 月入住 2 晚
Sheri/Property Manager 于 2024年04月5日 的回复
Martha, thank you so much for the feedback. I am truly happy that you had a memorable stay with us, considering that you had a procedure and I hope all went well with that. I look forward to having you and your Sister as our guest again in the near future.

8/10 还可以

Debra

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Sheri/Property Manager 于 2024年04月5日 的回复
Thank you for your feedback. Looking forward to having you again as our guest.

8/10 还可以

Becky

Very friendly,clean and quiet. Would go back again!
2024 年 2 月入住 1 晚
Sheri/Property Manager 于 2024年02月27日 的回复
Thank you for your feedback, I truly appreciate it. I look forward to having you back as our guest in the future.

10/10 超赞

Lori

满意：清洁度、员工和服务、住宿条件和设施
This is a very nice motel. The room was clean and well appointed with a microwave and mini fridge. It is very convenient to Galena. Staff was cordial and accommodating.
2024 年 2 月入住 5 晚
Sheri/Property Manager 于 2024年02月25日 的回复
Thank you Lori, for your feedback. I truly appreciate it. We look forward to having you as our guest again in the future.

10/10 超赞

Tracey

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Old but very clean. If you have to park out back it is very dark and not well lit.
2024 年 2 月入住 1 晚
Sheri/Property Manager 于 2024年02月19日 的回复
Thank you for your feedback. We do have rope lighting that should have lit up the walkway, I apologize if it was not working. Glad you enjoyed your stay

10/10 超赞

malgorvata

满意：清洁度、员工和服务、住宿条件和设施
The hotel is not fancy, modern object but it has good location, nice office staff, is clean and price is very reasonable
2024 年 2 月入住 1 晚
Sheri/Property Manager 于 2024年02月25日 的回复
Thank you for your feedback! We look forward to having you as our guest in the near future

8/10 还可以

Ricky

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Weekend getaway
It was a nice long weekend getaway. It's an older property, but it was clean, conveniently located and comfortable. I would stay again
2024 年 2 月入住 2 晚
Sheri/Property Manager 于 2024年02月19日 的回复
Thank you Ricky for your feedback. I truly appreciate it. Looking forward to having you as our guest again.

10/10 超赞

Timothy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to town and other attractions, owner was very accommodating and friendly, but of course you're not gonna get a crazy suite for the price point, but my room had clean furniture, little to no dust, a hot shower, and a nice air conditioning unit.. Can't beat it, thank you!
2024 年 1 月入住 2 晚
Sheri/Property Manager 于 2024年01月19日 的回复
Thank you for your feedback, we truly appreciate it. I look forward to you staying with us again.

2/10 糟糕

Amber

不满意：员工和服务
2023 年 12 月入住 1 晚
Sheri/Property Manager 于 2024年01月19日 的回复
Sorry you was not happy with your stay. Perhaps fill me in on the issues. I am always willing to make your stay better, I just need to know more info.

8/10 还可以

Elizabeth

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was our first time staying at Grant Hills and it was very pleasant. The owner was very friendly and helpful when we checked in. The motel is older but very well kept and comfortable. The room was very clean, the beds were comfortable, it had a microwave and refrigerator and it was nicely decorated. It met all our needs and we will definitely come back the next time we’re in Galena.
2023 年 12 月入住 2 晚
Sheri/Manager 于 2023年12月11日 的回复
Elizabeth - Thank you for your feedback, it truly is appreciated. I will be looking forward to having you as our guest in the near future. I am happy you enjoyed your stay.

10/10 超赞

JAMES

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Unbelievably Helpful!
Sheri was fabulous and sooo accommodating. We called about a late check in and she went out of her way to take care of us!
2023 年 12 月入住 1 晚
Sheri/Property Manager 于 2024年01月19日 的回复
Thank you James for the feedback, I truly appreciate it. I really look forward to having you stay with us again.

4/10 很差

Ralph

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Sheri/Manager 于 2023年12月11日 的回复
Thank you for your feedback, sorry our stay was not as you expected. I sent you a private message, hoping for the input from you as to what you feel needs to be improved.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Truly a home away from home
I have stayed here too many times to count for the last few years, and it stands alone for value, confort, convenience, and conviviality.
2023 年 11 月入住 5 晚
Sheri/Property Manager 于 2024年01月19日 的回复
Thank you Michael I truly appreciate your feedback. We always look forward to having you and your furbaby stay here with us. I love that you are making memories here.

10/10 超赞

Craig，New Lenox

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good stay at a good price.
2023 年 11 月入住 3 晚
Sheri/Property Manager 于 2024年01月19日 的回复
Thank you for your feedback, I truly appreciate it. Look forward to having you as our guest again

10/10 超赞

Mike

满意：清洁度、服务设施、住宿条件和设施
Very convenient
2023 年 11 月入住 3 晚
Sheri/Manager 于 2023年12月9日 的回复
Thank you for your feedback, we truly appreciate it.

10/10 超赞

Helen

2023 年 11 月入住 2 晚
Sheri/Property Manager 于 2024年01月19日 的回复
Thank you for your feedback!

6/10 一般

D JAY

不满意：员工和服务
2023 年 11 月入住 1 晚
Sheri/Manager 于 2023年11月17日 的回复
Thank you for your feedback!

10/10 超赞

Barbara

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We’ll maintained, good value
2023 年 11 月入住 1 晚
Sheri/Manager 于 2023年11月17日 的回复
Thank you for your feedback!! We look forward to having you as our guest again in the near future.

10/10 超赞

Mary

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Sheri/Manager 于 2023年11月17日 的回复
Thank you for your feedback! we look forward to having you as our guest again in the future. :)

10/10 超赞

Pam

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and safe
2023 年 11 月入住 1 晚
Sheri/Manager 于 2023年11月6日 的回复
Thank you for your feedback. Looking forward to having you as our guest again.

4/10 很差

CYNTHIA

2023 年 11 月入住 1 晚
Sheri/Manager 于 2023年12月9日 的回复
Thank you for your feedback, we truly appreciate it!

8/10 还可以

Deborah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nothing fancy- but adequate!
This motel may not have all the amenities of a bigger hotel but it was very clean, staff was quite friendly, and I felt safe there staying alone. The beds were listed as queens but I'm pretty sure they were full size. There was a microwave and mini refrig in the room. It would have been nice to have a coffee pot, but coffee was offered at the front desk. I noticed picnic tables and firepit out back, but it was Nov. There also is a nice looking outdoor pool, but again, it was Nov during my stay. if you want to save money and just have a clean room and bed...this is your place.
2023 年 11 月入住 1 晚
Sheri/Manager 于 2023年11月6日 的回复
Thank you for your feedback. You will definitely have to come back in the summertime and enjoy our heated outdoor pool :). We had a busy weekend this weekend full Motel and the fire pit definitely had been used the whole weekend :).

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
Typical motel
Cute office area. Friendly staff- Room typical for a motel. Got a room with 2 beds, But 2 different mattresses-both extremely uncomfortable. Old- sunk to middle. Pillows flat. Clean bathroom. Great location.
2023 年 11 月入住 1 晚
Sheri/Manager 于 2023年11月6日 的回复
Thank you for your feedback. Sorry about the beds wish I knew which room as I do not sleep in any of the rooms so the only way I know if the mattress needs to be replaced is if someone will let me know.

8/10 还可以

Kirsti

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚
Sheri/Manager 于 2023年11月6日 的回复
Thank you for your feedback!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Grant Hills Motel, very affordable and friendly!
We had the Queen Room. Everything was very clean and bed was comfy. Checking in was fast and easy. Hotel owner was very friendly. No breakfast, which is totally fine, but she does coffee and hot water for tea every morning. We were in town for a wedding and it was a great priced place to stay very close to the resort and downtown Galena. Def would stay here again!
2023 年 10 月入住 1 晚
Sheri/Manager 于 2023年11月6日 的回复
Thank you for your feedback. I love it knowing that memories were made here. I look forward to having you as our guest again..

8/10 还可以

Patrick

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean room. Great service. Bed was a bit soft & worn—could use an upgrade.
2023 年 10 月入住 3 晚
Sheri/Manager 于 2023年10月27日 的回复
Thank you for your feedback. We are a work in progress and appreciate your input. That room is on the list for bed upgrade.

10/10 超赞

Jennifer

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, welcoming, has a firepit out back with free firewood that was great! Beautiful and well kept grounds. Now, just know you arent staying at a “Hilton”. Its a “vintage” motel, so keep that it mind!
2023 年 10 月入住 2 晚
Sheri/Manager 于 2023年10月16日 的回复
Thank you for your feedback, I truly appreciate it. You described the Motel perfectly. We look forward to having you back to make more memories.

10/10 超赞

Irmgard

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Sheri/Manager 于 2023年10月16日 的回复
Thank you for your feedback! truly appreciate it.

10/10 超赞

Deanna

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is such a cute place. They have done a great job at updating the rooms. We are glad wee booked this place. Very friendly staff. And pet friendly!!
2023 年 10 月入住 1 晚
Sheri/Manager 于 2023年10月27日 的回复
Thank you for your feedback. Looking forward to having you as our guest again in the future. Home away from home is what we strive for.

6/10 一般

Joel

与家人出行
满意：服务设施
Service was great
2023 年 10 月入住 1 晚
Sheri/Manager 于 2023年10月16日 的回复
Thank you for your feedback! truly appreciate it.

10/10 超赞

Gleyn

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Sheri/Manager 于 2023年10月6日 的回复
Thank you Gleyn for your feedback. We truly appreciate it.

10/10 超赞

Sophie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Sheri/Manager 于 2023年10月6日 的回复
Thank you Sophie I appreciate your feedback

10/10 超赞

Barb

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Sheri/Manager 于 2023年10月6日 的回复
Thank you for your feedback. We truly appreciate it.

4/10 很差

Diana

团体旅客
不满意：住宿条件和设施，员工和服务
Room unsafe without a working deadbolt lock, not just a chain. Shower was ultra slick with no grab bars or sufficient number and placement of non-slip tub stickers to prevent falls. Parking for our room on the back side was ridiculous (not enough spaces). Very clean rooms, though.
2023 年 9 月入住 3 晚
Sheri/Manager 于 2023年10月6日 的回复
Thank you for your feedback. Deadbolt was fixed. Shower does have the non-slip stickers as you call it. We have certain rooms that have the grab bar usually it is requested. We have 33 rooms here and all of our rooms are usually booked so parking can be a bit of a hassle but it is do able. We do have very clean rooms our Motel has been here since 1955, we work very hard to please our guest.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good place to stay reasonable no frills motel.
2023 年 9 月入住 1 晚
Sheri/Manager 于 2023年09月24日 的回复
Hi - Thank you for your feedback. I am truly happy that you made happy memories with us.

10/10 超赞

Les

2023 年 9 月入住 1 晚
Sheri/Manager 于 2023年10月16日 的回复
Thank you for your feedback! truly appreciate it.

10/10 超赞

Ronald

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Our stay at Grant Hills was very pleasant. We were in Galena to attend a family wedding. The motel was just what we needed, and we didn’t have to pay for all the extra amenities that we would not have used elsewhere.
2023 年 9 月入住 1 晚
Sheri 于 2023年09月20日 的回复
Thank you for your feedback it truly is appreciated.

8/10 还可以

Thomas

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
No breakfast provided, just coffee or tea hotel is a no frills place, room was smallish but we did have queen bed not much noise from room to room thru walls I would stay again if I needed a place to stay while in Galena
2023 年 9 月入住 1 晚
Sheri 于 2023年09月20日 的回复
Thank you Thomas for your feedback. We truly appreciate it.

4/10 很差

Barb

不满意：员工和服务、服务设施、住宿条件和设施
The road noise was horrible, unable to sleep and pillows were flat, no support at all. Sidewalks were deteriorating and hard to walk on.
2023 年 9 月入住 1 晚
Sheri 于 2023年09月20日 的回复
Thank you for your feedback. We are a hotel located on Highway 20 noise to be expected. We carry brand new pillows had you requested different pillows we would have been more than happy to accommodate you in this matter. We have been here since 1955, still a work in progress. Sorry you did not enjoy your stay.