Galena hotels from HK$437

"Great stay"

"No bureau for clothes. Blue wooden boxes on a silver grocery shelf. BIG fridge, little tiny counter, bathroom sink was also kitchen sink. No decent coffee in a.m....and there is no "breskfast included". A few snack machines that the person behind counter said, you dont want them, been there a long time. Toilet seat kept coming off, and shower was noy real clean...the "closet" consisted of a 3 sided wood frame with a cloth shower curtain. Mattress on a plywood frame that kept sliding back and forth. AND the toiletries they supply are shampoo, conditioner, face soap, shower gel....funny thingnis they are all the exact same product! That picture you have of the lobby must be AI because it sure doesnt look like the pic. Not at all as described....very disappointed."

"Room nice and clean ,lovely place "

"yes"

"Don't know"

"The staff was lovely and so accommodating. Definitely the best part of our stay."

"My experience at this hotel was very disappointing. The employee who checked me in had no customer service skills. He simply handed me my key and gave no information about where my room was located, checkout time, or where and when breakfast was served. The room itself was very outdated. The carpet looked extremely old, the TV was very small and difficult to turn on with no instructions, and the phone in the room didn’t work. The biggest issue was the shower, which did not work at all. Because the phone was broken, I had to walk down to the front desk to report it. Despite the parking lot being nearly empty, I was told I could not switch rooms. Instead, I was given a key to another room just to take a shower and then return to my room. There was also a visible opening near the AC unit where you could see straight into the parking lot. On the side of the building where my room was located, most of the parking lot lights were not working, so I parked under the only light so I could see my car. An alarm in an empty room on my floor went off all night and was never turned off. In the morning there was no one at the front desk and no instructions for checkout or a key drop box, so I had to leave my key on the counter. About 45 minutes later, while already driving back to South Carolina, I received a text and email asking me to check out. The only positive part of the stay was the night shift employee who allowed me to use another room to take a shower in another room. "

"Very restful suite and enjoyed our time there"

"This hotel was clean, easy to navigate to, easy parking. Why I gave this hotel three out of five stars was because of how noisy the room was. Other guests conversations in their rooms, alarm clocks going off in other rooms can all be heard in your room. It seems like the sound barriers needed to be upgraded when being built. The one rooms alarm went off for so long that I think that it was unoccupied and two other people from other parts of the hotel were yelling get up turn your alarm off. This woke me out of my sleep. Obviously. Lol it was fine for our purposes but I would not stay here again due to that."