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关于迦勒丽笙度假村的点评

5 out of 5
迦勒丽笙度假村
523C Galle Road, Ginthota, Galle

点评

8.6

超赞

10 分 - 超赞。91 条好评，共有 165 条点评" "
8 分 - 还可以。41 条好评，共有 165 条点评" "
6 分 - 一般。19 条好评，共有 165 条点评" "
4 分 - 很差。7 条好评，共有 165 条点评" "
2 分 - 糟糕。7 条好评，共有 165 条点评" "

8.6/10

清洁度

8.6/10

员工和服务

8.4/10

服务设施

8.2/10

住宿条件和设施

7.2/10

环保

点评

10/10 超赞

XUSHENG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
公共区域有模有样，客房很一般
酒店大堂很宽敞漂亮，游泳池很大，沙滩上的躺椅也很气派。 早餐和晚餐的自助餐都不错 通往房间的走道有些狭小，房间也不太宽敞，家具也偏简单，没有五星酒店的应有的样子。
2018 年 10 月入住 1 晚
Amari Galle - Executive Administration 于 2018年11月2日 的回复
尊敬的宾客：您好！ 真诚地感谢您选择入住斯里兰卡加勒阿玛瑞度假酒店，并抽出宝贵时间为我们做出点评。得到您的认可，我们备感荣幸，我们将会不断探索努力，您的满意也给予了我们最大的鼓励！期待您的再次光临，祝您生活愉快！谢谢！ 阿玛瑞酒店

8/10 还可以

YU-KUO

飯店服務人員很好
新飯店但房間沒有非常乾淨，飯店服務人員很好，可惜司機房滿了無法提供司機房給司機。
2017 年 10 月入住 1 晚
Yazmi 于 2019年04月16日 的回复
Dear Valued Guest, Greetings from Amari Galle! Thank you very much for your kind words. Thank you. Best Regards, Team Amari.

6/10 一般

aisha

团体旅客
Not a 5 star hotel - rooms and bathrooms are in desperate need of renovation. Sliding door on the shower was rusted and won’t slide so had to leave it open or you’d be stuck inside! Pool area is decent but not exceptional. Beaches are much nicer elsewhere on the south coast - softer sand, clearer waters. The only plus point was a decent breakfast selection.
2024 年 2 月入住 2 晚

10/10 超赞

Wendy

2024 年 1 月入住 2 晚

6/10 一般

Matthew

满意：清洁度、服务设施、住宿条件和设施
Check out process was horrible. Would not allow check out until they went to room and confirmed mini bar. Made me feel like they thought I was a lying thief. I was not lying. I gave them accurate info. Why not take my word and allow check out? Really? Why doubt your guest when you are only talking about $8 worth of drinks? Seems crazy to treat your guest like you don’t trust them and they are dishonest
2023 年 11 月入住 2 晚
DIxon 于 2023年11月12日 的回复
Dear Matthew,Thank you for taking the time to share your feedback from your visit to the Radisson Blu Resort Galle. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Resort Galle, I look forward to welcoming you back.Thank You

10/10 超赞

JOAQUIM

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 4 晚
DS 于 2023年10月4日 的回复
Dear, GuestThank you for your review of your stay at the Radisson Blu Resort Galle. We are glad to hear that you enjoyed your stay with us, and we hope to see you soon.If you need additional information or assistance, be sure to contact us.With best wishes,Radisson Blu Resort Galle

6/10 一般

Mario

与家人出行
不满意：服务设施
Despite booking one of the most expensive rooms in the hotel I was given the run around for an hour. Check in was at 2 yet it was 3pm before they gave me the keys. Also, I had asked in advance for an extra bed in my suite but there was not one.
2023 年 9 月入住 2 晚
DS 于 2023年10月4日 的回复
Dear Mr. Mario,please accept our sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Resort Galle, I look forward to welcoming you back.

6/10 一般

Michael

满意：清洁度、员工和服务、住宿条件和设施
Suite was excellent but too much noise
My experience was very mixed. I got upgraded to a sea view suite which was excellent. Super comfortable bed and great bath and balcony and living room. Just like in photos. Ordinary rooms are less than one would expect from a Radisson, and not like in the photos. My main issue was the constant loud techno music at the central poolside from 11am to 9pm, even when the pool-side bar was closed. It was not music suitable for a summer pool-side, but more for a night-club. Could hear from inside ordinary pool-side rooms also. Other hotels I stayed in along this coast has pool-side music but it was pleasant. Breakfast was good and nice to sit by pool. Loved sitting out by the beach at night and the natural pool area in the sea by the hotel was fab for splashing around, but not advised for weak swimmers, in off-season. Nothing to do outside the hotel in walking distance, and quite depressing roadway outside. Duty manager was excellent and addressed some concerns I had very professionally. I recommend Hotels.com loyalty scheme for assisting in upgrades!
2023 年 7 月入住 2 晚
DS 于 2023年08月15日 的回复
Dear Guest, please accept our sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Resort Galle, I look forward to welcoming you back.Thank You Dixon Solomon

10/10 超赞

Doug

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The check in procedure was very efficient. Excellent juice.
2023 年 7 月入住 2 晚
DS 于 2023年07月19日 的回复
Dear Doug Thank you for taking the time to share your feedback from your visit to Radisson Blu Resort Galle.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Resort Galle, I look forward to welcoming you back.Sincerely, Dixon SolomonRadisson Blu Resort Galle

10/10 超赞

Kumudu

2023 年 7 月入住 3 晚
DS 于 2023年08月15日 的回复
Dear, Kumudu, Thank you for your review of your stay at the Radisson Blu Resort Galle. We are glad to hear that you enjoyed your stay with us, and we hope to see you soon.If you need additional information or assistance, be sure to contact us.With best wishes,Radisson Blu Resort Galle

10/10 超赞

Pooja

2023 年 5 月入住 2 晚

8/10 还可以

Mario

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Hotel was nice, lots of renovations on the go during our stay unfortunately. Also unfortunately we couldn’t buy alcoholic drinks as it was a religious holiday. The rooms were great. Stayed in a suite. Food choice in dinner buffet very poor for western tastes.
2023 年 5 月入住 2 晚
DS 于 2023年07月19日 的回复
Dear MarioThank you for taking the time to share your feedback from your visit to Radisson Blu Resort Galle.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Resort Galle, I look forward to welcoming you back.Sincerely, Dixon SolomonRadisson Blu Resort Galle

8/10 还可以

Elan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent staff

10/10 超赞

Mohammed

满意：清洁度、员工和服务、住宿条件和设施
Overall a good stay
2022 年 9 月入住 5 晚
Asanka Fernando 于 2022年10月16日 的回复
Dear Mohammed, thank you very much for your feedback

8/10 还可以

Kim

与家人出行
满意：员工和服务
Correct
La piscine est vraiment bien, surtout avec des enfants. Les chambres sont confortables, assez spacieuses, surtout la salle de bain. Par contre, l'hotel n'est pas super bien entretenu, beaucoup de lit de soleil autour de la piscine sont cassés notamment... Le buffet convient pour un soir, mais vite repetitif et d'une qualité vraiment moyenne pour le prix. Le petit déjeuner est copieux. Au final pas mal, mais vraiment pas a la hauteur d'un 5 étoiles, meme pour le sri lanka
2022 年 3 月入住 6 晚
Chamini Gamage 于 2022年04月5日 的回复
Dear Guest, Greetings from Amari Galle! Thank you for taking the time to tell us about your stay at the Amari Galle. I am disappointed to hear that certain aspects of your experience did not meet your expectations. At Amari, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Your concerns are well noted and please rest assured we will be taking the appropriate measures as we move forward. I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel. Thank you. Best Regards, Amari Galle

6/10 一般

OSAMA

与家人出行
满意：服务设施，员工和服务
不满意：清洁度
The rooms were not very clean.
2022 年 3 月入住 1 晚
Chamini Gamage 于 2022年04月5日 的回复
Dear Guest, Greetings from Amari Galle! Thank you for taking the time to tell us about your stay at the Amari Galle. I am disappointed to hear that certain aspects of your experience did not meet your expectations. At Amari, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Your concerns are well noted and please rest assured we will be taking the appropriate measures as we move forward. I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel. Thank you. Best Regards, Amari Galle

4/10 很差

真实旅客

满意：清洁度
不满意：员工和服务、住宿条件和设施、客房舒适度
Worn down
When we checked in the room was smelling strong of perfume. We went out for 3-4 hours, and when we came back and the perfume smell had gone, there was a distinct smell of mould. We were offered a new room, but it was just the same. We wanted a full refund, but had to pay for one night. We left anyway and checked in to another hotel. The hallway and room was very worn down, not like on the pictures at all. But other than that and the smell of mould, the room seemed clean. There was some really helpful and kind staffmembers, but the manager was rude.
2022 年 2 月入住 4 晚
Amari Galle 于 2022年02月17日 的回复
Dear Guest, Greetings from Amari Galle! Thank you for taking the time to tell us about your stay at the Amari Galle. I am disappointed to hear that certain aspects of your experience did not meet your expectations. Thank you for the kind words regarding our team members. At Amari, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Your concerns are well noted and please rest assured we will be taking the appropriate measures as we move forward. I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel. Thank you. Best Regards, Amari Galle.

4/10 很差

Sanjiva

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
2021 年 12 月入住 1 晚

6/10 一般

PUSHPAVALY

Needs improvement
Location is good . Hotel needs improvement in all sectors..
2021 年 12 月入住 2 晚

8/10 还可以

Angelika

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 11 月入住 2 晚

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Following health measures
2021 年 7 月入住 2 晚
Yazmi_K 于 2021年08月2日 的回复
Dear Valued Guest, Thank you for your ratings on Amari Galle. Best Regards, Team Amari Galle.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nettes Hotel, was einen guten Job in dieser Covid-Zeit macht. Essen und Getränke auf europäischen Niveau, leider auch die Preise. Besonders hervorzuheben sind die freundlichen Mitarbeiter. Lasitha Sandaruwan mein Housekeeper war unaufdringlich, hatte aber alles im Blick. Perfekt
2021 年 4 月入住 7 晚
Yazmi_K 于 2021年05月3日 的回复
Dear valued guest, We are very happy to hear your wonderful review while you love experiencing the service of Amari Galle. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again. Best Regards, Team Amari Galle.

2/10 糟糕

真实旅客

Yazmi Lalanga 于 2021年03月5日 的回复
Dear Valued guest, Firstly, thank you for taking the time to give us your feedback and we would apologize for your negative experience at our hotel. Feel free to write back to us for any developments. Thank you. Best Regards, Yazmi (Administration Executive) Amari Galle.

10/10 超赞

Nisali

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 2 月入住 2 晚
Yazmi_K 于 2021年04月5日 的回复
Dear Valued Guest, Thank you for rating Amari Galle. Best Regards, Team Amari.

10/10 超赞

Enoka

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Magnficent views of the Ocean!
Beautiful Hotel! We had a one bedroom suite and it was magnificent. We had a huge wraparound patio with panoramic views of the ocean all around, that is almost felt like we were in the middle of the Ocean. The rooms were decorated beautifully with Ocean colors.Our room boy Lasith was the best. His careful attention to detail made our stay special. Food was good and service all around was superb!
View from our patio
2020 年 2 月入住 3 晚
Yazmi_K (Administration Executive) 于 2020年03月4日 的回复
Dear Enoka, Greetings from Amari Galle! We, Amari appreciate the amazing review and being with us on such occasion. Amari seeks guest comfort and satisfaction and works on every aspect to welcome a happy face and goodbye for a nice heart with the hope of welcoming back to our paradise to create more lasting memories enjoying the serenity of the Galle history, enjoying cocktails at Rooftop bar and diversified cuisine at Ahara Gourmet Gallery. It is really nice to hear that you loved our pool, bar, restaurant and every other facility. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you had. Thank you. Best Regards, Team Amari.

2/10 糟糕

Hing Kwok

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don’t let Amari ruin your holiday, stay elsewhere
For the price of a 5-star hotel: Beach is not swimmable, barely walkable with the shape corse sand. The fake palm tree in the water makes a real eyesore. Room was small and dark with cheap, stained furniture and patchy painted-over walls & ceiling. Buffets looked and tasted like hospital food, and ala carte items made me miss McDonalds like never before. Worst part was front desk service - Miss Desha Lak was a real piece of work - no eye contact, slammed check in form on counter with her palm, threw a pen on top, and so much despise in her tone that made us feel really unwelcome. She also refused to help with currency exchange - “check the rates yourself over there” were her exact words. Our stay at this godforsaken hotel really ruined our wonderful time in Sri Lanka. Please don’t make the same mistake we did.
2020 年 1 月入住 1 晚
Yazmi_K ( Administration Executive) 于 2020年03月4日 的回复
Dear Hing Kwok, Thank you very much for taking the time to review us and sharing your thoughts with everyone. Your comments about staff and service efficiency are very well noted and will be addressed with the concerned departments. Other than that, our restaurants and kitchen covers most of the dishes in different varieties and hope to come up with a new phase ahead. Further, we work hard to offer the best food in the best possible environment, so we are happy to that reflected. We look forward to serving you again. Please visit us for a new experience with our new menu. Thank you. Best Regards, Team Amari.

10/10 超赞

真实旅客

2020 年 1 月入住 13 晚
Yazmi 于 2020年02月19日 的回复
Thank you for rating Amari Galle. Team Amari.

2/10 糟糕

AHLAM Z J

不满意：员工和服务
2020 年 1 月入住 2 晚
Yazmi_K 于 2021年04月5日 的回复
Thank you for rating Amari Galle. Team Amari.

10/10 超赞

John

2020 年 1 月入住 1 晚
Yazmi_K 于 2021年04月5日 的回复
Thank you for rating Amari Galle. Team Amari.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 12 月入住 4 晚
Yazmi (Administration Executive) 于 2020年01月15日 的回复
Dear Valued Guest, Thank you for rating Amari Galle. Team Amari

6/10 一般

Fatemah

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel is nice and nice location but it wasn’t clean at all and the staff are not helpful at all .. they need to improve
2019 年 12 月入住 2 晚
Yazmi (Administration Executive) 于 2020年01月15日 的回复
Thank you for reviewing Amari Galle and well noted on your suggestions. Hope you will be back with us. Team Amari.

10/10 超赞

Arun

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel. Very helpful staff.....Tharindu at the front desk was exceptionally helpful; Shashank at the restaurant and all the rest of the staff were great.
2019 年 12 月入住 4 晚
Yazmi (Admin Executive) 于 2020年01月15日 的回复
Dear Valued Guest, Dear Arun, Thank you very much for rating Amari Galle and your review. I made sure to pass all the comments to the mentioned names. Further, Hope you will be with us in your next trip. Thank you. Team Amari.

8/10 还可以

Peter

满意：清洁度、员工和服务、客房舒适度
d
2019 年 12 月入住 1 晚
Yazmi (Administration Executive) 于 2020年01月15日 的回复
Thank you for rating Amari Galle

6/10 一般

真实旅客

与家人出行
满意：服务设施，员工和服务
不满意：住宿条件和设施，清洁度
Difficult to believe the hotel is only 3 yrs old, the build quality is terrible. The general cleanliness was not up to standard. We had two of the more expensive rooms, one of the rooms 3501 had leaks inside whenever it rained. Similar to Chinese torture, with a constant dripping sound. With these rooms came large terraces, unfortunately when it rained impossible to use, due to poor design and build quality the water still came under the covered area. We booked through ebookers hoping for a quality hotel, which has been the case up and till now. The staff were very friendly and helpful, but the rooms and general cleanliness were not up to standard. I have photos of patch work (paper taped on to cover certain areas, cardboard in the door lock, etc...)
2019 年 12 月入住 9 晚
Yazmi 于 2019年12月25日 的回复
Dear Valued Guest, Thank you for your review on our Expedia. We are sincerely sorry for the inconvenience caused during your stay and we have already addressed it with our housekeeping team. Please accept our sincere apologies and allow us to showcase our improved services in the future. Best Regards, Team Amari Galle

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 12 月入住 2 晚
Yazmi 于 2019年12月25日 的回复
Thank you for rating Amari!

10/10 超赞

Pertti

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent hotel on the shore.
Very good view to the ocean and pool area. Exellent breakfast.
2019 年 11 月入住 6 晚
Yazmi Lalanga 于 2019年11月30日 的回复
Dear Pertti, Greetings from Amari Galle! Thank you very much for the review and I am sure you had a nice time at Amari enjoying our cuisine. We are looking forward the pleasure of welcoming you back. Regards, Team Amari.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were extremely friendly. Their assistant front office manager is a gem. The breakfast was vast and amazing, mixture of Sri lankan, indian, En
2019 年 11 月入住 4 晚
Yazmi Lalanga 于 2019年11月29日 的回复
Dear Valued Guest, Thank you so much for your review on Expedia platform and letting us know that you had a perfect experience at Amari Galle. We are eagerly looking forward to the pleasure of welcoming you back in the near future. Best Regards, Team Amari Galle.

8/10 还可以

T，Doha

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was good, clean, and it had a great view. Food was good. Great pool and access to the beach. Minor detailing in the room bathroom (dangerous swinging and sliding doors). Electricity shut down a few times during our visit, entailing that the elevators didn’t work and we had to walk down from our seventh floor room.
2019 年 10 月入住 4 晚
Yazmi (Executive Admin:) 于 2019年11月20日 的回复
Dear T, Greetings from Amari Galle! Thanks so much for sharing your experience with us. It is delightful to hear your positive comments shared at the Expedia platform. Moreover, it is a pride to read the positive comments regarding the pool and beach area. Sorry for the power failure which was for the whole area. But, it takes few seconds to switch between power and generator. Thank you once again for your feedback and we are sincerely looking forward to the pleasure of welcoming you back in the near future. Yours sincerely, Team Amari

10/10 超赞

真实旅客

2019 年 10 月入住 1 晚
Yazmi 于 2019年11月20日 的回复
Thank you.

8/10 还可以

Shamira

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
SL gem of a hotel
Amari Galle is a well designed gem of a hotel near Galle. It had a superb breakfast and warm swimming pool and wasnt to busy during our stay. Lots to do around the vast gardens and expansive levels.
2019 年 9 月入住 2 晚
Yazmi (Executive Admin:) 于 2019年11月20日 的回复
Dear Shamira, Greetings from Amari Galle! Thank you for your stay with us and for sharing your experience. Team Amari is persevering to continue the standards of service for every guest. Inviting you to enjoy the next visit with us. Thank you so much for taking time out of your day to review, we appreciate you! Best Regards, Team Amari Galle

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I would definitely recommend Amari Galle.
I would definitely stay at Amari Galle again. It was the perfect hotel for the beginning of our trip in Sri Lanka. We were given a beautiful room, a surprise for our honeymoon and the service was excellent.
2019 年 9 月入住 2 晚
Yazmi (Executive Admin:) 于 2019年11月20日 的回复
Dear James, Greetings from Amari Galle! Thanks for sharing your feedback from your stay at Amari. We appreciate the time taken for us to review about our comfy rooms with stunning views catches with overall ambiance and design. We are usually known for our service with good staff. Invite you back to Amari for another lovely stay. Best Regards, Team Amari.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2019 年 8 月入住 1 晚
Yazmi (Admin: Executive) 于 2020年01月21日 的回复
Thank you for reviewing Amari Galle.

4/10 很差

Geoffrey

满意：员工和服务，清洁度
不满意：住宿条件和设施
2019 年 8 月入住 2 晚
Yazmi 于 2019年08月20日 的回复
Thank you

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I went to Amari with my husband for our anniversary we had great time there the staff were really nice and professional this place is like a piece of heaven! Special thanks to the assistant manager Darshy and dashank they took a good care of us will recommend this wonderful place for all , and of course will go again and again
2019 年 8 月入住 4 晚
Yazmi - Administration Executive 于 2019年08月9日 的回复
Dear Valued Guest, Greetings from Amari Galle! We are really happy to see the admiration of Amari Galle. We are keen to offer a good service to comfort our guests. It is worth reading the mentioned satisfaction of the peace of heaven! We highly appreciate the review and this helps us to keep up the good work of Amari team members. Over again thanking you with a hope welcoming in the future to the wonderful Amari! Yours sincerely, Team Amari Galle

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
We stayed here for 1 night and had stepped out for the night. They informed us the kitchen is 24/7, when we returned back around 4:30am and ordered for food the order was accepted, and informed us the waiting time is 45 mins. We had agreed to this and waited until 6:00am but the food never arrived. Following day when we checked out we were shocked to see the food bill attached to our final checkout bill and we had to clarify it to them that the food never came the previous night. The on duty manager was kind enough to understand this situation and waived it off from the bill. Over all this property is amazing with the view and the service they provide except that one instance. It’s worth the price and a great spot in Galle to relax. Highly recommend
2019 年 7 月入住 1 晚
Yazmi 于 2019年08月6日 的回复
Dear Valued Guest, Greetings from Amari Galle! Thank you for taking the time to tell us about your stay at Amari Galle. It is happy to hear the review made up on Amari Galle. Thank you for the kind words regarding our team members and have mentioned delightfully about the hotel and its location. Hope to see you again at Amari Galle. Best Regards, Team Amari.

10/10 超赞

Natalie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect Amari
We just spent 3 perfect days at Amari Galle. Upon arrival we were provided a refreshing towel and drink which was needed after our long travel. The hostess asked how our stay in Sri Lanka had been and we advised we had just got engaged. She walked off to complete the check in process and we were then upgraded to a top floor room and surprised in our room with a chocolate cake - such a lovely gesture!! Our room was beautiful and clean, comfy bed and pillows, tea making facilities, flat screen TV, working air con and area to store our suitcases with large walk in shower. The facilities are wonderful - ocean front to the Indian Ocean, huge swimming pool, restaurant, rooftop bar and well equipped gym. Food was delicious - everything we ordered throughout our stay was so tasty. Location was really good, a short tuk tuk from Galle Fort but away enough from the hustle and bustle - a true paradise. But what really topped off our stay was the staff. From check in to the restaurant to the poolside to the beach front, everyone was just so welcoming, helpful and friendly. Thank you Amari, we just can’t thank you enough!!! We will cherish these memories forever.
2019 年 7 月入住 3 晚
Yazmi 于 2019年08月6日 的回复
Dear Natalie, Greetings from Amari Galle! We are really happy to see the admiration of Amari Galle. We are keen to offer a good service to comfort our guests. It is worth reading the mentioned satisfaction of hotel pool, restaurant including food varieties and the ala carte. Moreover, the spa service has been significant as you stated. We highly appreciate the review and this helps us to keep up the good work of Amari team members. Over again thanking Ms. Natalie with a hope welcoming in the future! Yours sincerely, Team Amari Galle

10/10 超赞

Kei，日本

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
シャワーしているとスライドドアの下から水が溢れ出す。 その横の洗面所の床が洗剤を落としていないので滑る。 消耗品の補充をしてくれない。 プール、レストランとバーは快適。
2019 年 6 月入住 3 晚
Yazmi_K 于 2021年04月5日 的回复
Thank you for rating Amari Galle. Team Amari.

10/10 超赞

真实旅客

2018 年 12 月入住 2 晚
Administration Executive 于 2019年05月31日 的回复
Dear Valued Guest, Thank you. Team Amari

8/10 还可以

真实旅客

2019 年 5 月入住 2 晚
Administration Executive (Yazmi) 于 2019年05月9日 的回复
Dear Valued Guest, Greetings from Amari Galle! Thank you for rating us and hope you will be back at Amari Galle. Thank you. Yours Faithfully, Team Amari.

10/10 超赞

Pauline，London

满意：清洁度、员工和服务、服务设施、住宿条件和设施
One-bedroom suite is very spacious and well-maintained. Many spa treatments available on site - I had 2 fantastic massage treatments with Muli (best masseuse ever). Very good pool area and several choices of where to sit. You can order food and drink at the pool bar. The sea by the hotel was quite rough when I went (red flag was up) so not one for swimmers; but otherwise there are many hotel facilities for you to enjoy.
2019 年 4 月入住 4 晚
Administration Executive (Yazmi) 于 2019年05月8日 的回复
Dear Pauline, Greetings from Amari Galle! Thank you for the amazing review and for being with us in Sri Lanka these days. I am sure you all felt secured and enjoyed a lot at Amari. Amari values put customer satisfaction as the top priority and we are committed to our guests. Its customers like you that make our job wonderful. We look forward to serving you again. I made sure to pass the compliments over to my team members. Thank you. Yours Sincerely, Team Amari.