4/10 很差
john
与配偶出行
2024年05月5日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
The beds were very comfortable. While pleasent the check--in people on normal matters clueless on normal matters. Examples: 1. We couldn't find phone charger. 2. They had no idea on how to change the room temperature (Ther said we try to keep rooms at same temp) 3. The water was ice cold on Sunday am. Just shrugged their sholders. 4. When no one showed up to clean our room on Saturday they said we had to call. And also something about Covid??? I5. tripped and fell on the way out. No big deal and it was my fault. But your doorman just stood there, not offering help. The boss man came in Saturdat and fixed the heat. This complaint is not just 1 person. No on seemed trained..
john
2024 年 5 月入住 2 晚