Ganado Holiday Rentals

"Was clean and location was a plus for us to go fishing. "

"Easy truck with trailer parking. The room was clean, comfortable and very spacious. There was a slight lingering typical motel odor but nothing too overpowering. The water pressure was great. The tv, fridge and microwave came in handy. They had plenty of hotel breakfast-like options in the morning including yogurt, fruit, juice, fresh sausage and scrambled eggs that left me full by the time I got back on the road. Having the hotel located right off of the main highway made it a very convenient quick overnight stay, would stay again in the future."

"Large comfortable room. "

"Confirmation 73024356150006. Holiday Inn Express Port Lavaca, Tx. Checked out today. I am writing to formally express my disappointment regarding a recent stay at your hotel. The experience was especially concerning given that it involved accommodations for my handicapped parents. We had specifically reserved a handicap-accessible room with a shower to meet their needs. Upon arrival, we were informed that the room was unavailable due to a water leak. While I understand that maintenance issues can arise, there was no adequate alternative provided that met accessibility requirements. Additionally, the room we were assigned was not clean, which further added to the frustration of the situation. The most serious issue occurred when the elevator was not working. This left my handicapped parents with no choice but to walk downstairs, creating a significant safety concern and unnecessary hardship. When I approached the front desk for assistance, I was met with an unprofessional and dismissive response. I asked what my parents were supposed to do given their condition, and Erica at the front desk replied, “What do you want me to do about it?” This lack of empathy and customer service was extremely disappointing. This experience fell far below expectations, especially for a brand that is expected to provide accessible accommodations and respectful service. I would appreciate a prompt response regarding how this situation will be addressed, including any corrective actions and approp"

"Yes"

"It's small without any bells and whistles but it was clean, well maintained, and the staff were friendly."

"Great job staff"

"Staff"

"Clean room"