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The Fern Denzong Hotel & Spa Gangtok的評價

3.5 out of 5
The Fern Denzong Hotel & Spa Gangtok
Kazi Road Near M G Marg, Gangtok, Gangtok 737101, Sikkim, Gangtok, Sikkim

評價

8.0

很好

10 分評分，優異；9 則評價中有 4 則" "
8 分評分，不錯；9 則評價中有 1 則" "
6 分評分，一般；9 則評價中有 4 則" "
4 分評分，欠佳；9 則評價中有 0 則" "
2 分評分，很差；9 則評價中有 0 則" "

8.8/10 

整潔度

9.2/10 

職員與服務

8.0/10 

設施服務

7.8/10 

住宿狀況

7.4/10 

環保程度

評價

6/10 一般

Narayan

家人同遊
讚好：職員與服務
不滿：住宿狀況
For one night stay was okay but encountered bugs in the room, which staff took care of it! Bathroom don’t have full covering door so water spills out in supposed to be dry area.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月5日的回應
Dear Valued Guest, We're glad to hear that our team responded promptly to the issue you encountered with bugs in your room. It's important to us that our guests feel comfortable, and we'll be looking into preventive measures to ensure that such incidents are avoided in the future. Regarding the bathroom design, we appreciate you bringing this to our attention. The feedback we receive from our guests is invaluable in helping us improve and provide the best possible experience. We will certainly consider your input as we assess possible updates to our facilities. If your travels bring you back to our location, we hope to provide you with a flawless experience. Regards,Jayanta BoseGeneral Manager

8/10 不錯

Gaurav

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚
Front Office 於 2022年10月14日的回應
Dear Mr.Gaurav,Greetings from The Fern Gangtok..!!!Thank you for your positive response. Your feedback is important to us. We will be be happy welcoming you back to our property again.Thank You.Regards,Front OfficeTeam The Fern Denzong

6/10 一般

steven

於 2022 年 5 月住了 3 晚

6/10 一般

真實旅客

家人同遊
Over-rated 3 start property
Booked a club room. First night it had a stinking smell in the bathroom and had to get the room changed. The furnishings in the room were old. The club rooms faces a narrow street and all you can see from the room is the building on the other side. Services from the staff was just Ok - Housekeeping number would mostly go un-attended. On the positive side, the manager was very responsive and proactive. Location is very good as it is very close to M G marg. Overall, I found it to be a very ordinary and over-rated 3 start property.
於 2022 年 3 月住了 3 晚

6/10 一般

Shekhar

於 2021 年 12 月住了 3 晚
General Manager 於 2023年3月20日的回應
Dear Guest,We are immensely grateful for your kind words towards us and our team. We are so glad that aims to provide the best service and hospitality to its patrons and we are pleased to have provided satisfactory service to you.We eagerly look forward to hosting you again at The Fern Denzong Hotel & Spa, Gangtok!!Have a lovely day ahead!Warm Regards,Team The Fern Denzong Hotel & Spa Gangtok!!

10/10 優異

真實旅客

家人同遊
讚好：職員與服務
於 2021 年 6 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel is near MG marg. Winter green premium rooms have good view of mountain if weather is clear. Hotel has a lift which is very rare in Gangtok. Tamarind restaurant serves very delicious food, bit pricey but quality is worth it. And was served very well by Sajana in restaurant. Buffet breakfast is also nice and had decent variety during our 3 night stay. Rooms were clean and amenities are decent for the price. Room has heater. Winter green premium rooms are huge sized. Bathroom is also big but could have been decorated better. Hot water in shower and wash basin takes lot of time in night. Day time , it is faster as more people are using it. Small glitch , otherwise no issues getting hot water. Reception staff - Jyoti is nice and did quick check out. Other staff - Sajid was very helpful. Special thanks to him. On our last day during check out , he helped us with our luggage as lift was under maintenance. Would recommend everyone to stay in this hotel. Room amenities , cleanliness and food quality is very good. Proximity to MG marg makes it suitable for tourists. Though its a steep walk up from MG marg.
於 2021 年 3 月住了 3 晚
FOM 於 2021年3月7日的回應
Dear Guest, Greetings from The Fern Denzong Hotel & Spa!! Reading reviews from happy guests is always a delight! Thank you for sharing your feedback on this esteemed travel platform. We are delighted to know that you had an amazing stay at our hotel and our warm hospitality, food and staff delighted you. We look forward to hosting you again on your next visit. Abhishek Singh Front Office Manager

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean room, location is good, value for money and supportive hotel staff
於 2021 年 1 月住了 2 晚
Abhishek Singh 於 2021年3月4日的回應
Dear Guest, Greetings from The Fern Denzong Hotel & Spa, Gangtok!! Reading reviews from happy guests is always a delight! Thank you for sharing your feedback on this esteemed travel platform. We are delighted to know that you had an amazing stay at our hotel and our warm hospitality and staff delighted you. We look forward to hosting you again on your next visit. Abhishek Singh Front Office Manager

10/10 優異

Sourav

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great experience
My family has enjoyed very much during our stay in The Fern Denzong, Gangtok. Starting from welcome drink to great buffet breakfast, food is awesome throughout the stay. The behaviour from staff is very helpful and polite.
於 2021 年 2 月住了 2 晚
Abhishek Singh 於 2021年3月4日的回應
Dear Mr.Sourav, Greetings from The Fern Denzong Hotel & Spa, Gangtok!! Reading reviews from happy guests is always a delight! Thank you for sharing your feedback on this esteemed travel platform. We are delighted to know that you had an amazing stay at our hotel and our warm hospitality and staff delighted you. We look forward to hosting you again on your next visit. Abhishek Singh Front Office Manager