2/10 糟糕
Abigail
与家人出行
2025 年 10 月 12 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
At first the room was just okay, though, it was clearly not very clean. There was hair on the floors and spider webs. Then, around 11:30pm while we were winding down for bed, there was a bug crawling on the bed and we flicked it off and identified it to be a bed bug. We immediately called management and spoke to a lady that quickly moved us to another room. We felt disgusted and even considered just sleeping in the car instead, but ended up just sleeping on top of the bedding just in case. The clean of the second room was even worse than the first but we didn’t find any bedbugs in the second room.
In the morning, I spoke with a man at the front desk to see if they’d consider any type of discount or a full refund due to not only the inconvenience of moving rooms so late at night but because of literal bed bugs - and got met with disrespect. He said to my face that he thinks we’re lying just to get a refund on the room in front of other customers in the lobby. I then asked for the manager in which he stated he was the manager and REFUSED to give his name so we could make a dispute on my bank since he refused to give me any type of compensation.
We then spoke with housekeeping in which they were dramatically more kind and respectful towards our discomfort and assured us that they were going to do something about the situation and provided us with the “managers” name - Which is PANDEEP so we could do what we needed to do to get this settled. Do not stay here.
Abigail
2025 年 10 月入住 1 晚
