外观
查看供应情况

关于盖特林堡河滨温德姆贝蒙特酒店的点评

2.5 out of 5
盖特林堡河滨温德姆贝蒙特酒店
293 Parkway, Gatlinburg, TN

点评

8.4

很好

10 分 - 超赞。716 条好评，共有 1425 条点评" "
8 分 - 还可以。400 条好评，共有 1425 条点评" "
6 分 - 一般。162 条好评，共有 1425 条点评" "
4 分 - 很差。87 条好评，共有 1425 条点评" "
2 分 - 糟糕。60 条好评，共有 1425 条点评" "

8.6/10

清洁度

8.4/10

员工和服务

8.0/10

服务设施

8.2/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

Simin

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pros: 1) room is pretty comfortable and clean. 2) Nice balcony and good river view. Cons: 1) Kind of noisy since it’s on the main street. 2) Be an early bird otherwise there will be a long line waiting for breakfast in the narrow room.
2023 年 8 月入住 3 晚
Olean 于 2023年08月16日 的回复
Simin, thank you for your excellent feedback.

8/10 还可以

lamei

2022 年 1 月入住 1 晚

10/10 超赞

Roberta

与家人出行
The mini deck has a beautiful view of the river. Love the deck chairs! Each room had a deck, view and the River.
2024 年 5 月入住 1 晚
Olean 于 2024年05月17日 的回复
Roberta, thank you for your excellent feedback. Looking forward serving you in the future.

2/10 糟糕

Austin

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
The staff was very rude each time we tried to make any type of contact. The room had part of the ceiling sagging and looks like it was leaking water. TV remote never worked the whole week there. Asked multiple times about it and no one could fix it. Definitely ruined my honeymoon.
2024 年 5 月入住 5 晚
Olean 于 2024年05月15日 的回复
Austin, thank you for your feedback. We are sorry to hear that you've experienced issues with non-functioning electronics during you stay. We understand how frustrating this can be and we apologized for any inconvenience cause.

10/10 超赞

katie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I loved the view over the river
2024 年 5 月入住 2 晚
Olean 于 2024年05月15日 的回复
Katie, thank you for your wonderful feedback.

10/10 超赞

Joan

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Watch river
2024 年 5 月入住 1 晚
Olean 于 2024年05月13日 的回复
Joan, thank you for your wonderful feedback.

8/10 还可以

Suhl A

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location close to river. Friendly staffs
2024 年 5 月入住 2 晚
Olean 于 2024年05月13日 的回复
Suhl A, thank you for your exceptional feedback. Looking forward serving you in the future.

10/10 超赞

david

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great for a break away
2024 年 4 月入住 1 晚
Olean 于 2024年05月8日 的回复
David, thank you for your wonderful feedback.

10/10 超赞

Amanda

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Second time staying and still just as wonderful
2024 年 5 月入住 1 晚
Olean 于 2024年05月5日 的回复
Amanda, thank you for you wonderful feedback. It's our pleasure serving you every time you've stayed with us as we look forward serving you in the future.

10/10 超赞

DeeAnn

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The view of the river ... And we were so close. Pretty close to downtown area. Didn't like the noise tho. Semis running all night. Breakfast was not great.
2024 年 4 月入住 2 晚
Olean 于 2024年05月3日 的回复
DeeAnn, thank you for your feedback.

8/10 还可以

Vince

商务旅客
满意：住宿条件和设施，员工和服务
Nice staff, efficient and friendly. Room could've been cleaner.
2024 年 2 月入住 1 晚
Olean 于 2024年05月3日 的回复
Vince, thank you for wonderful feedback. We are working on improving the situation highlighted.

6/10 一般

John

与配偶出行
The drive to the garage parking, which was always all that was available, is really only one vehicle wide and we met another vehicle four different times in a five day stay. One of us had to back up each time meaning back into the garage or out onto the street.
2024 年 4 月入住 5 晚
Olean 于 2024年05月3日 的回复
John, thank you for your feedback. We do apologize about the parking situation.

10/10 超赞

Alina

满意：清洁度、服务设施、住宿条件和设施
Wonderful room on the river, very clean. Great breakfast in the morning and clean kitchen.
2024 年 4 月入住 1 晚
Olean 于 2024年05月1日 的回复
Alina, thank you for your exceptional feedback. We look forward serving you in the future.

4/10 很差

Ronald

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
2 good things. balcony view and mattress. many bad things. poor quality upgrade(trim work). bad room functionality. no table and chairs. wrong overstuffed chairs(no arms). only way to watch TV is lying in bed. sink faucet dispenses water 1/2" from back of sink bowl. water saving toilet flush causes at least 2 flushes. elevator looks and works sketchy. food at breakfast is horrible. staff is indifferent(I ask a question of 3 different people, no answer). would not give me a receipt of final expenses.
2024 年 4 月入住 2 晚
Olean 于 2024年04月30日 的回复
Ronald, thank you for your feedback. We're sorry that your experience did not match your expectations. However, we were not able to issue a final receipt because payment was done online and not at the hotel.

10/10 超赞

Rich

满意：清洁度、员工和服务、住宿条件和设施
Hotel was great except heard some road noise.
2024 年 4 月入住 4 晚
Olean 于 2024年04月30日 的回复
Rich, thank you for your great feedback. We do apologize for the road noise and any inconvenience caused.

10/10 超赞

Sharon，Hoyt Lakes

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was spacious and clean. The beds and pillows were comfortable. Ok breakfast to get you started for the day. Loved the creek running below the balconies. Would definitely stay here again.
2024 年 4 月入住 2 晚
Olean 于 2024年04月26日 的回复
Sharon, thank you for your exceptional feedback. Looking forward serving you on the future.

6/10 一般

Donald

与配偶出行
Check in staff unfriendly and rude
2024 年 4 月入住 2 晚
Olean 于 2024年04月24日 的回复
Donald, thank you for your feedback. We do apologize for the behavior of our staff as we will address the matter.

8/10 还可以

Scott

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Was good hotel, ok location, bed was kinda hard, little noisy from the road at times
2024 年 4 月入住 2 晚
Olean 于 2024年04月24日 的回复
Scott, thank you for your feedback. We do apologize for any inconvenience that was caused.

8/10 还可以

Stephen

与家人及幼儿出行, 与家人出行
满意：清洁度、服务设施、住宿条件和设施
The front desk person was not very friendly or helpful. The property itself is very nice. Best view you could ask for! Rooms were nice and clean. Parking is a pain as there is not a lot of room around the hotel. I would stay here again.
2024 年 4 月入住 1 晚
Olean 于 2024年04月23日 的回复
Stephen, thank you for your feedback. We do apologize for any unprofessional behavior of our staff.

2/10 糟糕

Tasha

与家人出行
不满意：员工和服务
The LOUDEST motel you will ever stay in. The room is very close to the street so you will listen to cars and motorcycles revving up their engines all night. When that stopped the ambulance and police sirens were going off. The front desk lady really knew how to make us feel unwelcome. Looking at us like we were bothering her for checking in. Besides that the room was decent. The beds felt like concrete but it was clean enough. Won’t stay here again.
2024 年 4 月入住 2 晚
Olean 于 2024年04月22日 的回复
Tasha, thank you for your feedback. We do apologize for any inconvenience that was cause and the behavior of our staff.

8/10 还可以

Valentin

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good and closer to the tourists area
2024 年 2 月入住 3 晚
Olean 于 2024年04月22日 的回复
Valentin, thank you for your wonderful feedback.

4/10 很差

mark，manitowoc

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
noise outside the motel until early morning hours, so loud in our room you could not sleep.
2024 年 4 月入住 1 晚
Olean 于 2024年04月21日 的回复
Mark, thank you for your feedback. We apologize for any inconvenience that was caused, however we have no control over the noisy street.

10/10 超赞

doug

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
wishing that there was sme kind of noise control for late night sleeping
2024 年 4 月入住 2 晚
Olean 于 2024年04月21日 的回复
Doug, thank you for your feedback. We apologize for any inconvenience that was caused.

8/10 还可以

LouAnn

团体旅客
满意：服务设施
Liked that we were right downtown. The room coukd have been cleaner like scrub floors!!
2024 年 4 月入住 1 晚
Olean 于 2024年04月19日 的回复
LouAnn, thank you for your feedback. We do apologize for any inconvenience that was caused.

10/10 超赞

Charlotte，Henderson

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Loved our balcony with the river view.
2024 年 4 月入住 1 晚
Olean 于 2024年04月19日 的回复
Charlotte, thank you for your wonderful feedback.

10/10 超赞

Paul

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was great. Would recommend it
2024 年 4 月入住 3 晚
Olean 于 2024年04月17日 的回复
Paul, thank you for your great feedback and recommendations. It was a pleasure serving you and looking forward to do so in the future.

8/10 还可以

David

2024 年 4 月入住 1 晚
Olean 于 2024年05月7日 的回复
David, thank you for you wonderful ratings.

8/10 还可以

Katelyn

与配偶出行
满意：住宿条件和设施，清洁度
Room looks to be recently re-done and very clean.
2024 年 4 月入住 1 晚
Olean 于 2024年04月17日 的回复
Katelyn, thank you for your wonderful feedback.

10/10 超赞

Patrick

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy check in. Nice river view.
2024 年 4 月入住 1 晚
Olean 于 2024年04月16日 的回复
Patrick, thank you for your wonderful feedback.

8/10 还可以

John

2024 年 4 月入住 2 晚
Olean 于 2024年05月5日 的回复
John, thank you for your wonderful rating.

8/10 还可以

Carla

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Na
2024 年 4 月入住 1 晚
Olean 于 2024年04月15日 的回复
Carla, thank you for your feedback.

10/10 超赞

Josh

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Olean 于 2024年04月15日 的回复
Josh, thank you for your feedback.

8/10 还可以

Hari

满意：清洁度、员工和服务、住宿条件和设施
A bit of traffic noise. Breakfast is excellent. Room service is excellent.
2024 年 4 月入住 3 晚
Olean 于 2024年04月15日 的回复
Hari, thank you for your wonderful feedback. We're pleased that you've had a good stay. Looking forward to serve you in the future.

10/10 超赞

Jonathan

2024 年 4 月入住 1 晚
Olean 于 2024年05月3日 的回复
Jonathan, thank you for your wonderful ratings.

10/10 超赞

Ronald

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
What a great view from the balcony. A cold rushing river of water flowing over the rocks just below your rear window. Great mountain sights and sounds. The room was very clean and kept that way. There was free covered parking. In the morning there was a real, hot breakfast with bacon, eggs, toast, etc. The internet worked fine. This place is a great value and I highly recommend it.
2024 年 4 月入住 2 晚
Olean 于 2024年04月10日 的回复
Ronald, thank you for your exceptional feedback and your recommendations. We looking forward serving you in the future.

8/10 还可以

Lynn

满意：住宿条件和设施，清洁度
Close to everything in downtown Gatlinburg!
2024 年 4 月入住 3 晚
Olean 于 2024年04月8日 的回复
Lynn, thank you for your wonderful feedback.

10/10 超赞

Glenna

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Updated and very nice!
2024 年 3 月入住 1 晚
Olean 于 2024年04月8日 的回复
Glenna, than you for your wonderful feedback.

10/10 超赞

Ben

满意：员工和服务
2024 年 4 月入住 1 晚
Olean 于 2024年04月5日 的回复
Ben, thank you for your feedback.

8/10 还可以

Renee

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Front desk was friendly. Had no problems with check in/out. Room smelled a bit like wet clothes but we kept the patio door open most of the times. We found lots of hair strands everywhere; in drawers, in tub, on floor, etc. Nice enough place.
2024 年 3 月入住 2 晚
Olean 于 2024年04月4日 的回复
Renee, thank you for your wonderful feedback. We do apologized for any inconvenience that was caused. We look forward serving you in the future.

10/10 超赞

Racheal

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
It was a gorgeous property. The staff were helpful and very nice. The rooms are very nice and the sound of the river was amazing.
2024 年 3 月入住 2 晚
Olean 于 2024年04月3日 的回复
Rachael, thank you for your exceptional feedback. We're very happy that you've had an amazing stay. Looking forward serving you in the future.

8/10 还可以

Elizabeth

满意：员工和服务
2024 年 3 月入住 4 晚
Olean 于 2024年04月3日 的回复
Elizabeth, thank you for your feedback.

10/10 超赞

Craig

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Right in the river
2024 年 3 月入住 2 晚
Olean 于 2024年04月1日 的回复
Craig, thank you for your wonderful feedback.

10/10 超赞

Khalil

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My go to place to stay in gatlinburg
2024 年 2 月入住 4 晚
Olean 于 2024年04月1日 的回复
Khalil, thank you for your excellent feedback. Always a pleasure serving you. Looking forward serving you in the future.

10/10 超赞

Margaret

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast was fantastic each morning.
2024 年 3 月入住 5 晚
Olean 于 2024年03月30日 的回复
Margaret, thank you for wonderful feedback. We're happy that you've enjoy our breakfast through out your stay.

8/10 还可以

Taylor

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff is amazing!
2024 年 3 月入住 4 晚
Olean 于 2024年03月30日 的回复
Taylor, thank you for your wonderful feedback and well pleased that our staff did such an amazing job.

10/10 超赞

Linda

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The building and interior decorating were great...loved the country theme. Amazing to hear and see the river running from your balconey. Walkable to nearby restaurants.
2024 年 3 月入住 1 晚
Olean 于 2024年03月29日 的回复
Linda, thank you for your wonderful feedback.

10/10 超赞

Tara

满意：清洁度、员工和服务、住宿条件和设施
Friendly staff, convenient location
2024 年 3 月入住 3 晚
Olean 于 2024年03月29日 的回复
Tara, thank you for your wonderful feedback.

10/10 超赞

Laurie，Lavaca

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
It was easy to find. I did not like that the neighbors on the other side of the adjoining door were noisy and obnoxious at all hours of the day and night. Their kids banged on the adjoining door and yelled through the crack early and late at night. The adults smoked heavily in their nonsmoking room. We had to put towels under the door to keep some of the smoke out of our room.
2024 年 3 月入住 2 晚
Olean 于 2024年03月27日 的回复
Laurie, thank you for your feedback. We're so sorry that you've had such a frustrated stay as we apologize for any inconvenience caused.

4/10 很差

Amelie

不满意：员工和服务
2024 年 3 月入住 2 晚
Olean 于 2024年03月27日 的回复
Amelie, thank you for your feedback.

6/10 一般

Sabrina

与家人出行
不满意：住宿条件和设施，服务设施
Was ok but they closed the pool n we didn’t get to use it. I always get a hotel w pool so I can spend the day in it.
2024 年 3 月入住 3 晚
Olean 于 2024年03月27日 的回复
Sabrina, thank you for your feedback. We're sorry for any inconvenience caused.