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关于圣马可酒店的点评

3 out of 5
圣马可酒店
JP Laurel East Avenue, General Santos

点评

7.6

还可以

10 分 - 超赞。18 条好评，共有 54 条点评" "
8 分 - 还可以。17 条好评，共有 54 条点评" "
6 分 - 一般。11 条好评，共有 54 条点评" "
4 分 - 很差。4 条好评，共有 54 条点评" "
2 分 - 糟糕。4 条好评，共有 54 条点评" "

7.8/10

清洁度

8.4/10

员工和服务

6.4/10

服务设施

7.0/10

住宿条件和设施

7.4/10

环保

点评

10/10 超赞

Richard，Spring

与配偶出行
The young woman at the front desk, Melody, was extremely profesional, courteous, and helpful. She truly went out of her way to make us feel welcome. Because of her help, we will always choose Hotel San Marco when visiting GenSan
2024 年 4 月入住 1 晚

10/10 超赞

Richard，Spring

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
I really liked the location and the peacefulness. By far the best part was the staff. The front desk employees handled the check-in and check-out very quickly and courteously. The restaurant staff were also excellent. The breakfast food tasted great, but everything was super cold. The hotel truly needs to invest in buying food warmers. It is a shame to have a beautifully cooked breakfast served cold. The room was spacious and very very clean. The refrigerator and coffee pot worked great. I always stay here when visiting GenSan, but hope they correct the breakfast issue.
2024 年 4 月入住 1 晚

8/10 还可以

Danilo

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

10/10 超赞

Richard，Spring

与配偶出行
满意：服务设施
The hotel room was very clean and comfortable. Ms. Melody at the front desk was amazing. The free breakfast was also very good and the restaurant staff were excellent. I highly recommend staying at Hotel San Marco. Quiet, clean, outstanding staff, and close to everything
2024 年 1 月入住 2 晚

6/10 一般

Markus

与配偶出行
不满意：住宿条件和设施，服务设施
Das Bett war super das Personal sehr freundlich Shopingcenter ist zu fuss innert 5 min erreichbar Leider ist es nicht gut gepflegt aus der dusche kommen nur noch ein paar spritzer wasser. Aber im grossen und ganzen ok für general santos

2/10 糟糕

Henry

2023 年 11 月入住 3 晚

10/10 超赞

Richard，Spring

与配偶出行
The hotel is super peaceful, clean, quiet, and near to everything. The front desk staff do an amazing job at handling all of your hotel needs. They are professional, courteous, and go out of their way to help you. Also, the woman that work at the breakfast also do an excellent job. I will certainly stay here again. Just an all around fantastic experience.
2023 年 11 月入住 2 晚

6/10 一般

Markus

与配偶出行, 商务旅客
满意：员工和服务
不满意：服务设施
Ist ok für ein paar nächte
2023 年 9 月入住 1 晚

8/10 还可以

Todd

与家人出行
满意：员工和服务，清洁度
Overall my family had a good stay at Hotel San Marco. However, the room listing was inaccurate. I paid for a "two-bedroom family suite" which turned out to be a single room with two beds (this is how it appears in the video that plays in their lobby). I complained to the manager and she offered us another room (in addition to the one we reserved) free of charge. My son was very happy with the stay because he hates bugs and, aside from a few ants attracted by our fruits, we did not see any others in our room or the facility. We also liked the Spanish style ambiance and decor and the friendly staff.
2023 年 7 月入住 8 晚

6/10 一般

margie

与家人出行
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚

4/10 很差

Evangeline

满意：员工和服务
2023 年 7 月入住 6 晚

4/10 很差

Walter

2023 年 7 月入住 1 晚

6/10 一般

Mohammad Zebede

与家人出行, 团体旅客
满意：员工和服务，清洁度
Hotel should have noise reduction from the function hall from 10pm onward
2023 年 5 月入住 1 晚

6/10 一般

Eric

满意：清洁度、员工和服务、客房舒适度
Simple place good location
Stayed here for a conference enjoyed our time would stay again. Very helpful staff.
2023 年 5 月入住 2 晚

10/10 超赞

Rezel

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Great and friendly staff. Will stay again when going to gensan.
2023 年 4 月入住 5 晚

2/10 糟糕

Fabien

不满意：客房舒适度，员工和服务
Worst Hotel Ever. The announced breakfast is a joke, one single fried egg and that's it. You need to literally fight to get a 2nd or a 3rd one. When you ask for rice, staff says there is no more. The second after, a whole family a local Kababayans show up, woW! they get a really nice full plate full of rice ("no more" huh?!), full of meats and veggies and fruits :( Clearly some racism for white tourists in here, so shocking. Also every single day the hot water in the shower was not working, had to call twice for guys to fix it (first time they come they say it's fixed and when you're ready to jump it's still cold), so really annoying. The last day they could not even fix it the warm water, they gave me another room to go just shower to. HOTEL TO AVOID.
2023 年 2 月入住 4 晚

8/10 还可以

stephen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
the staff was great . all is good
2023 年 1 月入住 3 晚

8/10 还可以

William

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 4 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Small gem in Gensan
Close to malls, comfortable beds, Rooms a bit dark, Breakfast buffet, Limited parking
2019 年 12 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚

6/10 一般

真实旅客

团体旅客, 商务旅客
It’s a nice location near Shopping malls.
2019 年 9 月入住 1 晚
Dindo 于 2019年09月22日 的回复
Magandang GenSan! Thank you for choosing Hotel San Marco, General Santos City. We assure you of our best effort for you to enjoy your stay next time in our boutique hotel .

10/10 超赞

Jean-Marc

满意：清洁度、员工和服务、客房舒适度
Night in GENSAN
Tres correct Personnel très sympa
2019 年 6 月入住 4 晚
Milky. 于 2019年07月6日 的回复
Thank you for the excellent review Jean-Marc! We hope to see again. Have a beautiful day.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The helpfulness of the staff, and the old-time fell of the building
2019 年 6 月入住 2 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 1 晚

6/10 一般

真实旅客

不满意：住宿条件和设施
2019 年 6 月入住 1 晚

6/10 一般

真实旅客

与家人出行
满意：员工和服务
不满意：住宿条件和设施
The network is very bad and the bathroom room has very bad smiles
2019 年 6 月入住 1 晚

4/10 很差

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
2019 年 5 月入住 2 晚

8/10 还可以

Randall

满意：员工和服务，清洁度
A decent affordable hotel
We arrived a little early and they accommodated us graciously. We booked a room with two queen beds for 3 adults and 1 infant. Room had 1 queen and 1 full size bed. Only towels for 2. Breakfast was nice. Although we booked for 3 adults the breakfast voucher was for only 2. Bed wasn't bad, the pillows were overstuffed and it was difficult to make them conform. The location worked well for us. The cost was reasonable so generally we got what we paid for with very friendly service.
2019 年 5 月入住 2 晚

10/10 超赞

Thomas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very warm staff and very nice breakfast
2019 年 3 月入住 1 晚

10/10 超赞

Jhun，Vancouver Canada

与家人出行
满意：清洁度
The service were excellent,breakfast buffet is great. Location is convenient to Important destinations. Premises 24 hrs w/ guard- safe parking well lit area
2019 年 2 月入住 1 晚
Jean 于 2019年03月1日 的回复
Magandang Gensan Mr. Jhun. Thank you for your rating. We're glad that you're satisfied as you leave your footprints at our hotel. Hope to see your booking with us soon.

2/10 糟糕

真实旅客

与配偶出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Service is poor at the restaurant. They don’t clean the table. They don’t change the table cloth. Menu is very limited and it’s good for 1 week menu. Waiters are not attentive to hotel guests needs. The aircon is still window type. The noise of the aircon is horrible & it’s a nightmare. The next door is a karaoke bar that the people in there keeps singing until dawn.
2019 年 2 月入住 6 晚
Darrel 于 2019年02月26日 的回复
Dear Guest, Thank you for airing your concern, This is to inform you that we grow to your suggestions and we considered your reviews as compliment, we will take an action for this immediately. We are asking for apology for the grievances we've been caused during your stay. Best regards, Hotel San Marco

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2019 年 1 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 9 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 9 月入住 2 晚

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel San Marco A Winner in "PacMan's" Hometown
This Italian inspired hotel was a great find very near shopping malls and the Yellow Lines bus dropoff which was 6 blocks away. The breakfast buffet was excellent and the facility was meticulously maintained, even if the infrastructure outside the hotel was lacking. A functional and cheap gym is 3 blocks away. Plaza Heneral Santos is 3 blocks further. This property was a very solid and reasonably priced conso prize after the desired property 5 blocks away was totally sold out, as expected. Hotel San Marco is definitely worth its weight in a city and a country where hotel accommodations can be, sometimes, described as "wanting." This hotel merits heavy consideration when visiting GenSan. Grade: A.
2018 年 8 月入住 7 晚

6/10 一般

Renato，Philippines

不满意：清洁度
2018 年 8 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
really confortable stay
2018 年 8 月入住 3 晚

10/10 超赞

Jeff

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 6 月入住 2 晚

8/10 还可以

julie anne

满意：清洁度
2018 年 5 月入住 3 晚

10/10 超赞

MAXIMINO

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Place
The place was cozy, room is great and the food for a free breakfast is good. So near to all major malls in the area.
2018 年 5 月入住 1 晚

10/10 超赞

Jarrard

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice n convenient.
Like the place. It's very convenient. I'm coming back to stay again.
Ella 于 2018年05月14日 的回复
Hi Jarrard, Thanks for staying with us during your GenSan holiday here in the Philippines. It's always a pleasure to hear from happy valued guests. This motivates us to maintain the quality of our service and facilities and continue finding ways to further improve, as your satisfaction is indeed our pleasure. We're looking forward to having you with us again at Hotel San Marco soon. Much obliged. Sincerely, Ella Account Executive

4/10 很差

Jeff，Japan

满意：清洁度
不满意：住宿条件和设施，员工和服务
Misleading Description of Amenities
I chose this location because this was a working vacation and having WiFi in the room was a must. When I checked-in the staff informed me that the connectivity in the room was hit or miss. It was a complete miss. I ended leaving after one day of a scheduled four day stay because I could get no work done. (I cannot work in the lobby). If network access is required during your stay, this hotel is not recommended.
2018 年 4 月入住 4 晚
Darrel 于 2018年04月23日 的回复
Hi Ma'am/Sir, Thank you so much for airing your complaints. We do appreciate valued guests informing us of any grievance as we see them as opportunities to improve the standards in service and facilities we ardently wish to maintain. Please accept our sincerest apology for the inconvenience you and your companions went through. Kindly note that we’ve already been consulting with our service provider to have them address the weak and slow signal of our WiFi service. We deeply appreciate the patience you've extended despite the shortcomings. We also wish that you've somehow enjoyed the rest of the service and facilities we've provided in high hopes that they've in some ways defrayed the displeasure. At any rate, we would love to have you with us again at Hotel San Marco and be grateful for the chance to somehow make it up to you. Much obliged.

8/10 还可以

B，San Francisco

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel for great vacation
The hotel location is in the heart of Gensan ... close to most of the malls and the restaurant ... Delicious food wir H very reasonable prices... 24hrs House keeping ... friendly staff ... Clean rooms ... Air condition works good ... the only problem was the Wi-Fi ... They've to get another provider ... Definitely recommend ... My favorite hotel in Gensan!!!
2018 年 3 月入住 8 晚
Ella 于 2018年04月4日 的回复
Hi B, Thanks for staying with us during your GenSan holiday here in the Philippines. It's always a pleasure to hear from happy valued guests. This motivates us to maintain the quality of our service and facilities and continue finding ways to further improve, as your satisfaction is indeed our pleasure. Kindly note that we’ve already been consulting with our service provider to have them address the weak and slow signal of our WiFi service. We’ll also have our culinary team review and improve on our breakfast menu. And last but certainly not the least, we’ll have our front desk team reminded how we take providing excellent customer service seriously. We deeply appreciate the patience you've extended despite the shortcomings. We also wish that you've somehow enjoyed the rest of the service and facilities we've provided in high hopes that they've in some ways defrayed the displeasures. At any rate, we would love to have you with us again at Hotel San Marco and be grateful for the chance to somehow make it up to you. Much obliged. Sincerely, Ella Account Executive

6/10 一般

真实旅客

满意：员工和服务
不满意：住宿条件和设施，清洁度
It was better than I expected.
Receptionists are nice. but, there are hairs in the washbowl. WIFI didn't work at that time.
Ella 于 2018年04月4日 的回复
Hi Ma'am/Sir, Thank you so much for airing your complaints. We do appreciate valued guests informing us of any grievance as we see them as opportunities to improve the standards in service and facilities we ardently wish to maintain. Please accept our sincerest apology for the inconvenience you and your companions went through. Kindly note that we’ve already been consulting with our service provider to have them address the weak and slow signal of our WiFi service. We’ll also have our culinary team review and improve on our breakfast menu. And last but certainly not the least, we’ll have our food and beverage team make sure the standard cleanliness a hotel must always have. We deeply appreciate the patience you've extended despite the shortcomings. We also wish that you've somehow enjoyed the rest of the service and facilities we've provided in high hopes that they've in some ways defrayed the displeasures. At any rate, we would love to have you with us again at Hotel San Marco and be grateful for the chance to somehow make it up to you. Much obliged. Sincerely, Ella Account Executive

8/10 还可以

Bien

满意：清洁度、员工和服务、客房舒适度
The staff are friendly and the food is okay.
The place is a little dated but nice, Staff are friendly and the area is close to shopping mall.
2017 年 10 月入住 1 晚
Ella 于 2018年03月17日 的回复
Hi Bien, Thanks for staying with us during your GenSan holiday here in the Philippines. It's always a pleasure to hear from happy valued guests. This motivates us to maintain the quality of our service and facilities and continue finding ways to further improve, as your satisfaction is indeed our pleasure. We're looking forward to having you with us again at Hotel San Marco soon. Much obliged. Sincerely, Ella Account Executive

6/10 一般

真实旅客

满意：清洁度
不满意：员工和服务
2017 年 12 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
コスパよし
少し古い建物ですが、よく維持・清掃されていますし、シャワーもお湯が出ます。１泊２０００ペソ以下でこの内容なら十分だと思います。周辺も治安は問題ない感じなので、また利用したいと思います。
2017 年 12 月入住 1 晚

10/10 超赞

Jean-Marc

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
SAN MARCO HOTEL GENERAL SANTOS
Personnel très agréable, compétent et à l 'écoute; La chambre est un peu OLD FASHION mais propre et la salle de bains est par contre impeccable. Au global, très agréable séjour, avec un environnement agréable et du personnel trés sympathique
2017 年 6 月入住 4 晚

8/10 还可以

Samson

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Praktisches, sauberes und schönes Hotel.
Es war gut aber WLAN war Katastrophe. Das Hotel ist von Innen wie ein altes italienisches Haus. Die Einrichtung ist schön gemacht aber als wir Wein bestellen wollten das Personal könnte uns nicht helfen. Sie hatten nur hochprozentige Alkohol Getränke. Ein italienisch aussehendes Hotel ohne Wein? das passt nicht zusammen. oder??? Sonst war alles ok. Einfaches aber gutes Frühstück! Alles gut! WLAN muss besser werden.

10/10 超赞

Roberto Lindy Rellin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Convenient and clean hotel
Very relaxing and neatly maintained