Grand Rapids Gerald R. Ford Museum Hotels

"Every staff member I interacted with was incredibly professional, helpful, and kind. They truly were the stand-out. However, I would never stay here again for a few reasons. Above all, our room was dirty and run down. There were broken hooks hanging off the wall, stains all over the furniture, stains and holes in the sheets and bedspread, and several bugs. Additionally, the inside of the windows and the area around the air conditioners were filthy. Beyond the cleanliness, the restaurant was closed for the duration of our stay. When we arrived, we were told that the restaurant and bar were closed for renovations - although there were no signs of renovations happening (nothing taped off, no signage, no one working on anything, etc.). This was particularly frustrating, because we chose a hotel that specifically had a restaurant, and not only was there no mention that the restaurant was closed when we booed there was also no mention of this on their site when I confirmed the hours of the restaurant less than 24 hours before we arrived. "

"Smelled of smoke, dirty everywhere, stains on floor, walls and bathroom had not been thoroughly cleaned. Hair and used washcloth remained in the tub. Will never stay here again."

"Hotel overall was very clean. The room was clean. We never made it to breakfast, but they did offer free breakfast! Good location right off the highway. There's a mall, gas station, a Starbucks, etc. all nearby within 5 to 15 minutes"

"The bed was good, room was neat, and the pool was operating. The hotel had an odd smell. The restaurant was under renovation and closed. Staff was kind and helped me out when there was a misunderstanding and I was not checked in the first night so was not able to get into my room the second evening when I got back. Overall a good stay."

"Room was clean."

"We enjoyed our stay. The breakfast was delicious. The room was amazing. "

"This should maybe be a 1.5 star hotel if that. The rooms had chipped and peeling paint, windows that could open (dangerous for 4th floor with no screen), wood to hold up the sink, sink that drains slowly and tub that fills when showering. One room had a fire, so the halls still smell like smoke. The pool had a strange film over it along with mold on the walls in the pool area, so we chose not to chance it. The breakfast could hardly be called that. They offered dry donut holes, bagels and cereal. No protein or fruit of any kind. There’s also notes on the doors that for your safety to bolt the door. Wouldn’t stay again and wouldn’t recommend to anyone. Definitely not a Baymont quality that I’ve stayed in before."

"We stayed in the Arizona sweet. Doors to our bedroom were locked. We were unable to get a rollaway. They brought wet sheets and blankets. The amenities were subpar in the room. The pool and space was disgusting with hair floating all in pool and around the pool deck."

"Very clean."