Geyser Crest hotels in Saratoga Springs

"Clean room "

"Everything was top notch"

"The room was very clean! The hotel was amazingly beautiful. The hotel staff including the front desk were so nice… the free shuttle service and the drivers were amazing! The bed on the other hand had one of the hardest pillows I have ever slept on. Like a rock to a garden… We went to the front desk to look for a place to get pizza and it would have been nice if we were directed to have the option of room service ordered or at least a menu in the room. Other than that it was a great overnight stay…"

"Fridge didn’t work and they had no other rooms and couldn’t fix it."

"Yes."

"The rooms were spacious and clean, staff was so friendly and helpful! The pool was warm and hot tub was nice and hot! Basketball courts and firepit were amazing additions for the kids and adults to enjoy! "

"I came to check in around 10pm. I had notified the staff and they were aware. The first odd thing was the person checking me in had an air pod in his ear the entire time he checked me in. He asked for my ID, then he made a copy of it!! That still does not sit well with me. I have NEVER had them take a photocopy of my ID before. I got my keys and proceeded to my accessible room on the second floor. I was overcome with the scent of cleaning products and the room was dreadfully HOT!! The hallway outside was hot as well. I put my bag down and checked the thermostat on the wall. Nothing. No power. It didn’t work at all. I went over to the unit in the window, thinking maybe it just works from there. I was able to change the temperature, etc, but nothing happened. I waited a few minutes and the air never turned on. I grabbed my bags and my sore and tired self BACK to the lobby. The man at the desk still had that air pod in his ear as I said to him FOUR TIMES the THERMOSTAT wasn’t working. He finally gave me another room one floor up. Well, it was cooler. It was NOT accessible. The toilet was practically on the floor. The lamp shades were ripped, there were stains on all of the woodwork. There was a hole in the wall where the door probably hit it too many times. The tub…well, I hope it just needed to be resurfaced. Otherwise it was FILTHY! I would never recommend this establishment."

"The casino and the room were wonderful! The hotel staff was totally amazing! They were extremely welcoming and helpful! Definitely the type of people you want to communicate with at a front desk! We definitely will be back! The beds were super comfortable! "

"Breakfast was perfect 👌 "