2/10 糟糕
Peter
与配偶出行
2026 年 2 月 15 日
不满意：清洁度、服务设施、住宿条件和设施
The overall experience fell well below acceptable standards, and we only stayed one night after booking for 3 because the apartment was unliveable.
Upon arrival, we were advised that the pillowcases were “not ready” and they were not placed on the pillows until approximately 45 minutes after check-in. This immediately raised concerns about housekeeping standards.
More significantly, the sliding balcony doors in the lounge room did not lock properly. This presents a genuine safety issue, particularly in a high-density coastal area such as Burleigh where security should be a priority for guests.
The listing also advertises sound-proof rooms. Despite this, we were kept awake throughout the night due to extremely loud construction noise below the building. The level and duration of the noise made it impossible to rest and significantly impacted our stay.
In addition, the apartment was not clean upon arrival:
- All dishes and pans were visibly dirty.
- Cutlery required washing before use.
- The shower had not been properly cleaned.
- The dishwasher emitted a strong odour that spread throughout the apartment when opened.
- Roller blinds in the lounge room were not functioning.
- The bedroom television had no working volume.
- The bed did not have a proper duvet, only a thin sheet and a throw blanket from the cupboard.
When we checked out early - the reception staff were not surprised.
Peter
2026 年 2 月入住 3 晚
