住宿正面

关于伯利海滩大厦酒店的点评

3.5 out of 5
伯利海滩大厦酒店
52 Goodwin Terrace, Burleigh Heads, QLD

点评

8.6

超赞

10 分 - 超赞。105 条好评,共有 207 条点评" "
8 分 - 还可以。64 条好评,共有 207 条点评" "
6 分 - 一般。25 条好评,共有 207 条点评" "
4 分 - 很差。9 条好评,共有 207 条点评" "
2 分 - 糟糕。4 条好评,共有 207 条点评" "

8.2/10

清洁度

9.2/10

员工和服务

8.4/10

服务设施

8.2/10

住宿条件和设施

7.8/10

环保

点评

8/10 还可以

Alan Geoffrey

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Bring your ear plugs there is noisy night construction works that will effect you.
2024 年 4 月入住 5 晚
Burleigh Beach Tower 于 2024年04月30日 的回复
Thank you for your review Alan. We are so pleased that you enjoyed your stay Unfortunately, the council construction noise is out of our control and we are not advised of their schedule. We hope to see you again when you next visit the Gold Coast.

10/10 超赞

Margaret and Danielle

与家人出行
满意:住宿条件和设施
We stayed for a second time this week and we love the location and the amenities and the friendly staff.
2024 年 4 月入住 3 晚
Burleigh Beach Tower 于 2024年04月30日 的回复
Thank you for your 5 Star review of your recent stay with us Margaret. We are so pleased that you enjoyed your stay and look forward to welcoming you back soon.

10/10 超赞

Paul,East Brisbane

满意:住宿条件和设施,清洁度
2023 年 12 月入住 5 晚
Burleigh Beach Tower 于 2024年01月11日 的回复
Thanks for your 5/5 review score Paul! We are pleased that you enjoyed your stay and hope to see you again soon.

6/10 一般

Michael

与配偶出行
满意:清洁度
Burleigh Beach Tower 于 2024年02月11日 的回复
Thank you for your review Michael. We look forward to welcoming you back soon.

10/10 超赞

Sheryl

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Fantastic location. Easy check in and out. Amazing views and comfortable apartments.
2023 年 11 月入住 3 晚
Burleigh Beach Tower 于 2024年01月4日 的回复
Thank you for taking the time to review your recent stay with us Sheryl. We are so pleased that you enjoyed your stay and look forward to welcoming you back soon.

10/10 超赞

Peter

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Spacious apartment, comfortable. Great location. Friendly helpful reception.
2023 年 10 月入住 3 晚
Manager 于 2023年11月1日 的回复
Thank you so much for your kind review, Peter, we are so glad you enjoyed your stay with us, and we hope you come and stay again. Warm Regards, Lynne

10/10 超赞

Darren

2023 年 10 月入住 3 晚
Burleigh Beach Tower 于 2023年11月22日 的回复
Thank you for leaving a 5/5 review score Darren. We are so pleased that you enjoyed your stay and look forward to welcoming you back soon.

6/10 一般

JENNIFER

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Extremely noisy during the night. Construction work happening.
2023 年 10 月入住 9 晚
Manager 于 2023年10月16日 的回复
Hi Jennifer, thank you for your review. Unfortunately, the construction noise from the Gold Coast Light Rail is out of our control and they don't notify us. The works are intermittent, so I am so sorry this disrupted your stay. Warm Regards, Lynne

10/10 超赞

Amy

满意:住宿条件和设施
We loved our stay place was fantastic
2023 年 10 月入住 2 晚
Manager 于 2023年10月8日 的回复
Thank you so much for your kind review Amy, we are glad you enjoyed your stay with us at beautiful Burleigh Heads and hope you come and stay with us again. Warm Regards, Lynne

6/10 一般

Tara

2023 年 9 月入住 7 晚
Manager 于 2023年11月1日 的回复
Thank you for your review, Tara, we would love to hear any feedback you may have for us? Warm Regards, Lynne

10/10 超赞

DAVID

满意:清洁度、服务设施、住宿条件和设施
perfect location and friendly staff.. renee was awesome
2023 年 9 月入住 2 晚
Manager 于 2023年09月18日 的回复
Hi David, thank you so much for your kind review, we are so glad you enjoyed your stay with us. We think our Renee is awesome too. Hope you come and stay with us again soon. Warm Regards, Lynne

10/10 超赞

Sally

满意:住宿条件和设施,清洁度
2023 年 9 月入住 2 晚
Renee 于 2023年09月4日 的回复
Thank you for your review Sally. We look forward to welcoming you again. :)

6/10 一般

Anthony

2023 年 8 月入住 1 晚
Renee 于 2023年09月4日 的回复
Thank you for your review Anthony. We look forward to welcoming you again in the future.

10/10 超赞

STEVE

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Great building and onsite amenities/managers fantastic
2023 年 7 月入住 3 晚
Burleigh Beach Tower 于 2023年07月10日 的回复
Thank you so much for your 5/5 review Steve. We are so pleased that you enjoyed your stay and hope you will choose to visit us again when next travelling to Burleigh Heads.

6/10 一般

Angela

与家人出行
满意:清洁度
Great location
All rooms are different standards for the same price. We had 2 apartments . 11F was lovely. 12F was not nearly as good. Uncomfortable sofa and beds. Taps dripping all night. Not as good as 12F. Reception was closed when we arrived so checkin was confusing and long. Location was excellent. Gardens, pool and tennis court were beautifully maintained.
2023 年 6 月入住 5 晚
Burleigh Beach Tower 于 2023年06月19日 的回复
Thank you for taking the time to review your recent stay with us Angela. We are so pleased that you enjoyed our location and Resort facilities. You booked 1 Standard Apartment (12F) through Expedia and you booked a Superior Apartment (11F) direct with the Resort. These room types differ as Superior Apartments have been renovated and are priced accordingly. Please choose Superior Apartments for your future stays if you are looking for something more modern. We will pass on your feedback to our Maintenance team regarding the taps. As you were with us for 5 nights, did you report the dripping tap to Reception so we could have fixed during your stay? We apologise if you found the after hours service confusing and long. You should have received an SMS with the code to the afterhours lock box to collect keys, with a car park map and instructions on how to get to your apartments. We hope that you will choose to stay with us again when next travelling to Burleigh Heads.

10/10 超赞

Matt

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
The unit was contemporary and spacious. We have a lovely stay and the receptions staff were friendly and welcoming.
2023 年 6 月入住 2 晚
Burleigh Beach Tower 于 2023年06月21日 的回复
Thank you so much for your 5/5 review Matt. We are so pleased that you enjoyed your stay. I will pass on your kind words to the Team here at Burleigh Beach Tower and look forward to welcoming you again soon.

10/10 超赞

Sandro,Bulleen

2023 年 5 月入住 2 晚
Burleigh Beach Tower 于 2023年06月19日 的回复
Thank you for your 5/5 review Sandro. We are pleased that you enjoyed your stay and hope to see you again soon.

2/10 糟糕

Peta

团体旅客
不满意:住宿条件和设施,服务设施
I booked the Ocean View Superior apartment and received a room at the back of the building on the highway with a view available through one corner balcony. It was clearly not as per the wotif listing but was told numerous times all rooms are the same (even though the price I paid was higher than the other rooms as per the wotif listing). No other rooms were available so I asked to be refunded the difference which would have been the reasonable thing to do. Never received a reply. Absolutely unprofessional, amateur operators.
2023 年 5 月入住 2 晚
Manager 于 2023年05月22日 的回复
Thank you for taki8bng the time to write a review Peta. We are sorry that your experience with us was not up to your standard. As explained to you on your day of check-in, ALL of our apartments have ocean views and the "Superior" Apartments relate to whether or not they have been renovated, not the actual view. You were allocated the room type you booked and paid for. Our sincere apologies for any inconvenience caused. Kind Regards, Management

10/10 超赞

Jorn

与家人出行
满意:清洁度、服务设施、住宿条件和设施
This is a fantastic location near the beach and headland park. Burleigh Pavilion and Rick Shores restaurant are diagonally opposite. We stayed in a very nicely refurbished and quiet ground floor unit. The pool and the spa were a perfect temperature on what were slightly cool autumn days and the sand-dressed tennis court added a bit of old world charm. We had forgotten to bring our rackets but were able to borrow four rackets at no charge. Thank you.
2023 年 5 月入住 2 晚
Manager 于 2023年05月22日 的回复
Thank you so much for your kind review Jorn, we are so glad you enjoyed your time with us. We think our location is pretty special also and we are glad you took the time to enjoy our fabulous facilities. We hope to see you again at Burleigh Beach Towers. Warm Regards, Lynne

10/10 超赞

Danny

满意:住宿条件和设施,清洁度
It was nice for the mini break we all needed
Manager 于 2023年05月22日 的回复
Thank you so much for your review Danny, we are so glad you enjoyed your time with us. We hope to see you again. Warm Regards, Lynne

8/10 还可以

Alan

2023 年 4 月入住 2 晚
Burleigh Beach Tower 于 2023年05月2日 的回复
Thank you for your review Alan. We are pleased that you enjoyed your stay and hope to see you again soon.

10/10 超赞

Kristi

与家人出行
满意:住宿条件和设施,清洁度
Lovely modern rooms. Comfy beds. Quiet. Great location. Views.
2023 年 4 月入住 1 晚
Burleigh Beach Tower 于 2023年05月2日 的回复
Thank you for your 5/5 review Kristi. We are so pleased that you enjoyed your stay and hope to see you again soon.

10/10 超赞

Jesse

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
The staff were extremely welcoming, the room was clean and spacious, and the location was perfect. We have 3 kids under 9 and everything was within easy walking distance.
2023 年 4 月入住 2 晚
Burleigh Beach Tower 于 2023年04月21日 的回复
Thank you for your 5/5 review Jesse. We are so happy that you enjoyed your stay, the apartment and our location. We look forward to welcoming you back in the near future.

10/10 超赞

Laurent

与家人出行
满意:客房舒适度
不满意:清洁度
Super emplacement, ménage a revoir!
Point positif: Il est idealement situé, le coin est genial! Le salon avec la vue a 180 degrés est super sympa, par contre on a eu une partie de la vue obstruée par un immeuble tres récemment construit, ca nous a gâché la vue sur la plage et goldcoast. (appartement 7A), on ne voit pas ca lors de la reservation, les photos ne sont pas a jour! Points négatifs: appartement sale ( moquette avec pleins de cheveux), aussi c'est bruyant a cause de la route qui passe en dessous.
2023 年 3 月入住 10 晚
Burleigh Beach Tower 于 2023年04月11日 的回复
Thank you for your review Laurent. We are pleased that you enjoyed the location and views. You have booked one of our budget apartments, may I recommend choosing a superior apartment for future stays which will guarantee you a modern renovated apartment. We look forward to seeing you again soon.

8/10 还可以

Ross

与家人出行
满意:客房舒适度,清洁度
2023 年 3 月入住 3 晚
Burleigh Beach Tower 于 2023年03月27日 的回复
Thank you for your review score Ross. We are glad that you enjoyed your stay and hope to see you again soon.

8/10 还可以

Mary-Anne

2023 年 3 月入住 3 晚
Burleigh Beach Tower 于 2023年03月12日 的回复
Thank you for your review Mary-Anne. We are so pleased that you enjoyed your stay and hope to see you again soon.

10/10 超赞

Anerleigh

2023 年 3 月入住 2 晚
Burleigh Beach Tower 于 2023年03月27日 的回复
Thank you for your 5/5 review Anerleigh. We are so pleased that you enjoyed your stay and hope to see you again soon.

8/10 还可以

Sasha

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Was a great place, spacious and easy access to everything and great location. Only downfall is the noise being on main Rd but we alway knew this and accepted it.
2023 年 2 月入住 3 晚
Burleigh Beach Tower 于 2023年03月2日 的回复
Thank you for your lovely review Sasha. We are so pleased that you enjoyed your stay and hope to see you again soon.

6/10 一般

Hui

满意:清洁度
2022 年 12 月入住 1 晚
Burleigh Beach Tower 于 2022年12月30日 的回复
Thank you for your review Hui. We hope to see you again soon.

8/10 还可以

Kim

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Helpful reception.
Burleigh Beach Tower 于 2022年12月30日 的回复
Thank you for your review Kim. We hope to see you again soon.

10/10 超赞

Jennifer

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Our room was amazing. Great location, great view, great staff.... loved this place
Burleigh Beach Tower 于 2022年12月21日 的回复
Thank you for your lovely review Jennifer. We are so pleased that you enjoyed your stay and hope to see you again soon.

10/10 超赞

Kris De

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Nice apartment, a little on the older side but still very clean. Staff were very friendly and accommodating.
Burleigh Beach Tower 于 2022年12月5日 的回复
Thank you for taking the time to review your recent stay with us Kris. We are so pleased that you enjoyed your stay and your apartment! We look forward to welcoming you back soon.

10/10 超赞

Alisha

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Reception staff were delightful! Unit was clean and comfy. Fabulous location with buses just a short walk away. Beautiful view to wake up to. We’ll be back!
Burleigh Beach Tower 于 2022年12月5日 的回复
Thank you for your 5/5 review Alisha. We are so pleased that you enjoyed your stay and will pass on your kind words to our Team here at Burleigh Beach Tower. We hope to see you again when you next visit the Gold Coast.

4/10 很差

真实旅客

不满意:客房舒适度,清洁度
Disgustingly dirty
The apartment was disgustingly dirty & when we spoke to reception about this they said “ oh yeah, we’re short on staff”!!! They couldn’t care less - I guess they are in a great location and they don’t have to care if the apartments are old, worn out & dirty. There are much cleaner & modern places to stay than this - don’t waste your money…
2022 年 10 月入住 4 晚
Burleigh Beach Tower 于 2022年12月5日 的回复
Thank you for your review. We are glad that you enjoyed our location. We are sorry to hear that you were not satisfied with your allocated apartment. We take great pride in ensuring our rooms are cleaned to the highest standard and all rooms are checked by management prior to guest occupancy so please be assured that we will investigate further with our housekeeping and maintenance teams.

6/10 一般

David

与配偶出行
满意:服务设施
不满意:清洁度
The website pictures certainly did not represent the apartment we were appointed. Cleanliness was very disappointing and apartment was very tired and in need of painting. Only positive was the view.
2022 年 11 月入住 2 晚
Burleigh Beach Tower 于 2022年11月26日 的回复
Thank you for your review David. We are glad that you enjoyed our location and views. We are sorry to hear that you were not satisfied with your allocated apartment and regret that you did not advise us of any of your concerns until after you departed the Resort as we would have tried to find a more suitable apartment so you would have had a more enjoyable stay. We take great pride in ensuring our rooms are cleaned to the highest standard and all rooms are checked by management prior to guest occupancy so please be assured that we will investigate further with our housekeeping and maintenance teams.

10/10 超赞

M.

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
The reception staff were extremely friendly and helpful. Beautiful apartment with exceptional view.
2022 年 11 月入住 2 晚
Burleigh Beach Tower 于 2022年11月15日 的回复
Thank you for your 5/5 review. We are so pleased that you enjoyed your stay and hope to see you again soon.

6/10 一般

Christina

不满意:清洁度

4/10 很差

petrina

与家人出行
不满意:住宿条件和设施,服务设施
Room required a complete upgrade. Carpet, blinds and couch need a professional clean. Lovely manager and great location but can not recommend
2022 年 11 月入住 3 晚
Burleigh Beach Tower 于 2022年11月7日 的回复
Thank you for your review Petrina. We are glad that you enjoyed our location. We are sorry to hear that you were not satisfied with your allocated apartment and regret that you did not advise us of any of your concerns until after you departed the Resort as we would have tried to find a more suitable apartment so you would have had a more enjoyable stay. We take great pride in ensuring our rooms are cleaned to the highest standard and all rooms are checked by management prior to guest occupancy so please be assured that we will investigate further with our housekeeping and maintenance teams.

10/10 超赞

Lorraine

与家人出行
满意:住宿条件和设施,服务设施
Family friendly hotel. We had a fantastic unit on the 16th floor. Great views. Very clean and up to date apartment. Very spacious compared to others.
2022 年 9 月入住 3 晚
Burleigh Beach Tower 于 2022年10月4日 的回复
Thank you for your lovely 5/5 review Lorraine. We are so pleased that you enjoyed your stay and hope to see you again soon.

8/10 还可以

Alana,Belgian Gardens

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Great location with perfect ocean views
2022 年 9 月入住 2 晚
Burleigh Beach Tower 于 2022年09月26日 的回复
Thank you for your lovely review Alana. We are so pleased that you enjoyed our location and views. We hope to see you again in the near future.

8/10 还可以

Kim

团体旅客
满意:住宿条件和设施
Great view, relaxed staff and informative. Size of apartment was great. Toilet could have been cleaner.
2022 年 8 月入住 2 晚
Burleigh Beach Tower 于 2022年08月25日 的回复
Thank you for your lovely review Kim. We are glad that you enjoyed your stay and hope to see you again soon.

6/10 一般

Rachel von

与家人出行, 与配偶出行
不满意:清洁度
This property states it’s up to date with the covid cleaning practices I seriously doubt it. we stayed in a 2 bedroom 2 bathroom which was filthy. Just a few things below to take note of. *walls dirty and plaster of in parts *Lights didn’t work in bedrooms *Heat-pump didn’t work (the maintenance guy fixed this) *Fridge Dirty *Oven Dirty *Both bathroom drains and extractor fans were full of dust and hair. * not to mention the doors. Hubby also nearly got electrocuted by a power board(maintenance brought us a new one). We also spoke to some other travellers and they stated there rooms were also disgusting. It actually got to a point we had to stop looking for the filth and enjoy the view of the beach instead. We won’t be staying here again.
2022 年 6 月入住 4 晚

2/10 糟糕

Vishrut

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
Ocean view
2022 年 5 月入住 5 晚
Burleigh Beach Tower 于 2022年07月1日 的回复
Thank you for your review.

10/10 超赞

William

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Great spot with easy access to everything
2022 年 5 月入住 7 晚
Burleigh Beach Tower 于 2022年06月27日 的回复
Thank you for your 5/5 review William. We are so pleased that you enjoyed your stay and hope to see you again soon.

10/10 超赞

Shannyn

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Perfect location and could walk to dinner each night. Right across from the beach and local shops and cafe options just one street over.
2022 年 4 月入住 3 晚
Burleigh Beach Tower 于 2022年06月27日 的回复
Thank you for your 5/5 review Shannyn. We are so pleased that you enjoyed your stay and hope to see you again soon.

8/10 还可以

Joy

不满意:清洁度
My room 2D was in need of a good clean. The bathroom vanity cupboards were dirty and the plumbing connection to the toilet was thick with dust in the ensuite bathroom. The toilet was loose. It moved to one side when sat on. The clothes rack on the deck was rusty and should be replaced.
2022 年 4 月入住 6 晚

8/10 还可以

Renee

2022 年 4 月入住 2 晚

10/10 超赞

Petrice

满意:清洁度、服务设施、住宿条件和设施
2022 年 4 月入住 4 晚

10/10 超赞

ben

与家人及幼儿出行, 与家人出行
满意:住宿条件和设施,清洁度
Location view view
2022 年 4 月入住 1 晚

10/10 超赞

Lauren

满意:清洁度
2022 年 4 月入住 4 晚