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关于伯利冲浪公寓酒店的点评

4 out of 5
伯利冲浪公寓酒店
238 The Esplanade, Miami, QLD

点评

9.0

非常棒

10 分 - 超赞。124 条好评，共有 211 条点评" "
8 分 - 还可以。66 条好评，共有 211 条点评" "
6 分 - 一般。16 条好评，共有 211 条点评" "
4 分 - 很差。3 条好评，共有 211 条点评" "
2 分 - 糟糕。2 条好评，共有 211 条点评" "

8.8/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

8.4/10

住宿条件和设施

7.0/10

环保

点评

6/10 一般

kaye，Brisbane

与家人出行
Position and view fantastic
2023 年 12 月入住 8 晚
Leonie 于 2024年02月3日 的回复
Dear GuestThank you for taking the time to post a review and we agree the views and position are fantiastic.Look forward to seeing you stay with us another time.Kind RegardsReservations

8/10 还可以

John

满意：住宿条件和设施
I like the property as it is right on the beach. The beach is good to walk on with a headland at each end plus Burleigh Heads to the South. The carpet in the unit needs to be cleaned.
2023 年 11 月入住 14 晚
Leonie 于 2024年01月7日 的回复
Dear GuestThank you for taking the time to post a review.We appreciate your feedback.Look forward to seeing you again at Burleigh Surf Apartments.Kind RegardsReservations

8/10 还可以

Peter

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Great place to stay, good amenities, beach, only issue is a lot of construction, renovating at the moment
2023 年 11 月入住 7 晚
Leonie 于 2023年11月26日 的回复
Dear GuestThank you for your kind review.We look forward to welcoming you back in the not too distant future.Kind RegardsReservations

10/10 超赞

Lilo

满意：清洁度、服务设施、住宿条件和设施
great apartment, homely feel, great view towards beach
2023 年 11 月入住 3 晚
Leonie 于 2023年11月26日 的回复
Dear GuestThank you for a lovely review of your stay at Burleigh Surf.Certainly is a great view from our apartments.Look forward to seeing you stay with us again.Kind RegardsReservations

8/10 还可以

Frances

与家人及幼儿出行
满意：清洁度
Beautiful place, Amazing Location! However we stayed on the 17th floor and the windows did not have locks so not a good place to stay with children until this is fixed
2023 年 10 月入住 3 晚
Leonie 于 2023年11月4日 的回复
Dear GuestThank you for your kind review.Just wish you had mentioned sliding doors not locking whilst inhouse as we could have had our maintenance staff check this issue.Look forward to seeing you on your next stay with us.Kind RegardsReservations

6/10 一般

Kathryn

与家人及幼儿出行
不满意：住宿条件和设施，清洁度
We booked this hotel for the spa bath. However the bath didn’t work. Which was super disappointing. When we went to ask about the bath we were told it was broken and they were waiting for parts. No offer to change rooms or compensation. super disappointing and made the whole experience not fantastic. The beds were also super uncomfortable!
2023 年 10 月入住 3 晚
Leonie 于 2023年11月4日 的回复
Dear GuestApologies for spa not working at time of stay but this issue was out of our hands and as you mentioned we were waiting on parts.We would most certainly would have moved you to another apartment but we were booked out at the time.You have reached out and spoken with management so look forward to seeing you upon your next stay.Kind RegardsReservations

10/10 超赞

Fiona

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Perfect for the family! Could be all together or easily found our own space around the great floorplan. Loved our stay!
2023 年 10 月入住 3 晚
Leonie 于 2023年10月21日 的回复
Dear GuestThank you for taking the time to rate and give a lovely review of Burleigh Surf Apartments.Hope to see you again when on the Gold Coast.Kind RegardsReservations

10/10 超赞

真实旅客

与家人出行
满意：客房舒适度，清洁度
2023 年 10 月入住 7 晚
Leonie 于 2023年10月21日 的回复
Dear GuestThank you for taking the time to rate and give a lovely review of Burleigh Surf Apartments.Hope to see you again when on the Gold Coast.Kind RegardsReservations

10/10 超赞

Helen

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Beautiful unit. Clean and spacious living area. Great position and great views.
2023 年 9 月入住 3 晚
Leonie 于 2023年10月21日 的回复
Dear GuestThank you for taking the time to rate and give a lovely review of Burleigh Surf Apartments.Hope to see you again when on the Gold Coast.Kind RegardsReservations

8/10 还可以

Tracey

不满意：清洁度
2023 年 8 月入住 5 晚
Leonie 于 2023年08月19日 的回复
Dear GuestThank you for your kind review.Look forward to welcoming you back next time.Kind RegardsReservations

8/10 还可以

Scott

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
Excellent location and great clean spacious apartment. Only disappointment was it was advertised as being quite high up and overlooking the ocean, yet on arrival it was only 4th floor, with minimal ocean views.
2023 年 7 月入住 8 晚
Leonie 于 2023年08月12日 的回复
Dear GuestThank you for your lovely review and please if staying with us again may we suggest you book a superior apartment that way you are guaranteed a high floor (Level 16 to 24).Kind RegardsReservations

8/10 还可以

ALAN

满意：客房舒适度，清洁度
The apartment was dated but serviceable. Great location.
2023 年 6 月入住 4 晚
Leonie 于 2023年08月12日 的回复
Dear GuestThank you for your review.We look forward to welcoming you back at Burleigh Surf again to enjoy the great views and location.Kind RegardsReservations

10/10 超赞

Andrew

满意：清洁度、服务设施、住宿条件和设施
Comfortable bed
2023 年 6 月入住 3 晚

10/10 超赞

Emma

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
Great location and lots of room in the apartment.
2023 年 4 月入住 3 晚
Warm Regards, Burleigh Surf Apartments 于 2023年05月3日 的回复
Dear Emma, Thank you for your comments. We are pleased to hear you enjoyed your time with us and look forward to welcoming you again!

10/10 超赞

Angie

与家人及幼儿出行, 与家人出行
满意：清洁度、服务设施、住宿条件和设施
The 2br apartments are so spacious! All have beach views and have so much room for a family to enjoy a few days away. Such a peaceful location. The building is slowly getting upgraded and has everything you need at a very good price. Always recommend.
2023 年 4 月入住 3 晚
Warm Regards, Burleigh Surf Apartments 于 2023年05月3日 的回复
Dear Angie, Thank you for your 5 star review! We are pleased to read that you noticed our building upgrades and found the apartment to be spacious.We hope you enjoyed your time in Burleigh and look forward to welcoming you back again soon!

6/10 一般

Adam

与家人出行
满意：清洁度
We spent 8 nights in a standard ocean view apartment. Let’s start with the good: - great location - free on site parking - amazing views once you clear the tree line (10th floor) - very spacious apartments - indoor heated pool (although it’s small and overrun with screaming kids) - super close to shops and food The bad: - obstructed ocean views are sold as ‘ocean views’ - HUGE variety in fit out (we spent four nights in apartment 3C and then we moved to 14A). The difference in furniture was unbelievable considering both rooms were same rate - Leonie (building manager) quite rude and apathetic - bathrooms are very dated (original 1990 fit out) - the outdoor pool was freezing (we stayed early April) - the kitchen utensils are limited and really poor quality (we had to ask for replacement kettles at both apartments as they both broke) In summary, you’re taking a big gamble with the apartment you’re allocated. Be prepared to move to a better one if you’re not happy. If you don’t care so much about the fit out, then you’ll be happy.
2023 年 4 月入住 8 晚
Andrijana Bozhinovski 于 2023年04月17日 的回复
Dear Adam,Thank you for sharing your feedback with us regarding your recent stay at our resort. We're pleased to hear that you enjoyed our great location, free on-site parking, spacious apartments, and our indoor heated pool, despite the fact that it was busy with children.However, we're sorry to hear that you were dissatisfied with the obstructed ocean views and the huge variation in fit-out between the apartments you stayed in. We do have different categories of units, and our Executive units come with more modern amenities and furnishings.We apologize for any rudeness or apathy you experienced from our front office team. We take all feedback seriously and will address this with our staff to ensure that all of our guests feel valued and appreciated.Regarding the bathrooms, we appreciate your feedback and will pass this to the owners of the units. In future make sure you call our friendly reception staff to get more info on the units and options available. Additionally, our outdoor pool is not heated, so it can be cold during cooler months. We apologize for any inconvenience this may have caused.We hope you can appreciate that we have made every effort to accommodate your requests by moving you to a different apartment during your stay. Thank you for choosing our resort for your vacation, and we hope to welcome you back in the future.Best regards,Andrijana Bozhinovski Resort Manager

10/10 超赞

Rachael

满意：住宿条件和设施，清洁度
We loved our stay at Burleigh Surf. The location is amazing and there are so many fun activities to do onsite. We will definitely be back!
2023 年 3 月入住 3 晚
Manager 于 2023年04月28日 的回复
Dear GuestThank you for your lovely review of Burleigh Surf.Look forward to your next stay with us.Kind RegardsReservations

8/10 还可以

Cheryl

满意：清洁度、服务设施、住宿条件和设施
Loved the location and our unit was furnished with a real fresh, and homely vibe. The unit had everything we needed
2023 年 2 月入住 5 晚
Manager 于 2023年04月28日 的回复
Dear GuestThank you for your lovely review of Burleigh Surf.Look forward to your next stay with us.Kind RegardsReservations

10/10 超赞

Michelle

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Amazing views from our apartment! Fantastic location - Beach across the road and shops very close! Great facilities for families. We will be back!
2023 年 1 月入住 5 晚

6/10 一般

Elen

与配偶出行
满意：清洁度
不满意：住宿条件和设施
The ocean view was the only thing keeping liked about the apartment. The apartment was outdated and the shower taps didn't work properly and would take 10plus mins to get the water right.
2023 年 1 月入住 5 晚

10/10 超赞

Karen

满意：清洁度、服务设施、住宿条件和设施
Property was in a great location and service was friendly.

10/10 超赞

Shamrose

满意：客房舒适度，清洁度
Great stay, value for money
It's a great place to stay with family
2022 年 12 月入住 3 晚

10/10 超赞

Deanne

与家人出行
满意：住宿条件和设施，清洁度
Stunning apartment. Gorgeous views, amazing location. Terrific amenities. 5 stars!
2022 年 12 月入住 3 晚

4/10 很差

Alan

与家人出行
不满意：客房舒适度，清洁度
Take care when making your choice
Unfortunately for the second time in 2 months the accommodation was poor doors to balconies and bathrooms were damaged also furniture damaged. Also pools and spa either out of bounds or water running very warm or cold. Also loads of maintenance taking place
2022 年 6 月入住 21 晚

10/10 超赞

真实旅客

与家人出行
满意：客房舒适度，清洁度
Great place to stay, lots of space.
2022 年 5 月入住 4 晚

10/10 超赞

Stacey

团体旅客
满意：客房舒适度，清洁度
2022 年 3 月入住 3 晚

10/10 超赞

Michael

满意：清洁度、服务设施、住宿条件和设施
I would recommend this property as it was clean, great location and excellent amenities
2021 年 10 月入住 3 晚

8/10 还可以

Jonathon

与家人出行
不满意：清洁度
The building and common facilities were of a high standard. The actual apartment we stayed in was old, tired and worn out. We probably would not book in the building again unless we could ensure we wouldn't get the same apartment.
2021 年 9 月入住 4 晚

8/10 还可以

Pamela

与家人出行
满意：客房舒适度
不满意：清洁度
Honestly
Location was excellent. The facilities were great, especially the pool and outdoor areas. The apparent we stayed in was a bit crap though. The layout was great and the views were excellent but the bathrooms were pretty dirty, with mold in the showers. The mirrors everywhere are a stupid idea, especially with kids. The lamp in the kids room was broken and dangerous. Glass tables are ridiculous. No blanket on the main bed, i mean why? We would stay in this building again but would need a different room for sure. All of the doors windows let air in, even when shut and locked.
2021 年 6 月入住 3 晚
tess 于 2021年06月22日 的回复
Thank you for your response, all the apartments are individually owned therefore furniture is up to the owners discretion. In future please report to reception and these things you were unhappy with are usually rectified asap. The building is 31 storeys high and can get quiet windy this time of the year. Please mention these things next time you stay and will try and accommodate you.

10/10 超赞

真实旅客

2021 年 5 月入住 3 晚

10/10 超赞

真实旅客

与家人及幼儿出行, 与家人出行
满意：清洁度、服务设施、住宿条件和设施
Beautiful ocean views!!!
2021 年 4 月入住 3 晚
tess 于 2021年05月5日 的回复
Thank-you for your comments.

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Great Views from 15th floor.
2021 年 4 月入住 3 晚
tess 于 2021年05月5日 的回复
Thank you for your comments, we live in a beautiful part of the world.

10/10 超赞

Jonathan

与家人出行
满意：客房舒适度，清洁度
Breathtaking views of Burleigh Beach
We had a superior 2 bedroom apartment on level 23. The view was breathtaking. It was a huge, light filled space. Only downside was that there was only 1 air conditioning unit for the whole apartment. The bedrooms were a bit hot, especially the second bedroom. We ended up bringing the two single beds out to the spacious lounge room.
2021 年 3 月入住 3 晚
tess 于 2021年05月5日 的回复
Beautiful Burleigh, unfortunately all units are individually owned and its the owners decision to install ac in other bedrooms. My recommendation is to request this at time of booking.

10/10 超赞

真实旅客

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Great location and great facilities. We had a nice stay and will be back again.
2021 年 3 月入住 3 晚
tess 于 2021年05月5日 的回复
Glad you had a nice stay, we aim to please.

8/10 还可以

Jeffrey

满意：客房舒适度，清洁度
Short Holiday
Our unit was reasonably clean and well equipped but was a bit "tired". The shower taps needed replacing, as they were faulty. The single split system air-con was located in the lounge but wasn't very effective with the bedrooms down the hall. Overall, the unit was good value for money.
2021 年 1 月入住 4 晚

10/10 超赞

真实旅客

满意：住宿条件和设施，清洁度
2020 年 10 月入住 3 晚

10/10 超赞

May，Gold Coast

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
The View was amazing. The apartment was very clean. Staffs were friendly
2020 年 10 月入住 2 晚
Reservations 于 2020年10月6日 的回复
Thank you for your review. We have loved welcoming you to Burleigh Surf apartments and we hope to welcome you back again soon.

10/10 超赞

Gregory

满意：客房舒适度，清洁度
Fantastic views
Large airy apartment, with spectacular views over Burleigh Beach. Nice food at the surf club across the road, about 20 mins walk to some fantastic restaurants (Rick Shores, Jimmy Wah, and many others). Short walk to shopping centre.
2020 年 7 月入住 3 晚
Reservations 于 2020年08月5日 的回复
Thanks for a great review Gregory! We hope to welcome you back to Burleigh Surf again soon.

10/10 超赞

SelinaW，Brisbane

与家人出行
满意：服务设施，清洁度
Welcomed from the start.Great apartment.Fantastic view.Lovely and clean.Secure parking.Have stayed here a few times now will definitely be back.Only negative our apartment didn’t have a DVD.
2020 年 7 月入住 2 晚
Reservations 于 2020年08月5日 的回复
Thanks Selina for a lovely review. We appreciate your feedback and we hope to welcome you back again soon.

10/10 超赞

真实旅客

2020 年 2 月入住 4 晚
Reception 于 2020年03月13日 的回复
Thank you for your feedback. Kind regards from Burleigh Surf

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施
Not really property responsibility, but air conditioning needed in bedroom.
2020 年 1 月入住 4 晚
Management 于 2020年02月6日 的回复
Thank you for your review. Unfortunately, not all of our units have aircon as they are individually owned. Guests are welcome to put in a request before arriving and we will do our best to accommodate. Thank you

6/10 一般

真实旅客

满意：服务设施，员工和服务
2020 年 1 月入住 6 晚
reception 于 2020年01月14日 的回复
Thank you for your review. We hope to welcome you back to Burleigh Surf again soon.

8/10 还可以

David

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Burleigh Apartment
We had a single bedroom apartment. It was very large and fully equipped with a full kitchen. Very light and fantastic views over the Gold Coast. The complex had two pools and was right by the beach. We enjoyed our stay. We would recommend.
2019 年 11 月入住 6 晚
Toni 于 2019年11月26日 的回复
Thank you David for your wonderful review. We would love to welcome you back to Burleigh Surf apartments again soon. Kind regards Burleigh Surf team

10/10 超赞

WILLIAM，Blenheim. NZ

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Heated indoor pool with spa & steam room. Also outdoor pool. Only free wi-fi for 1st 24 hours stay only minus.
2019 年 10 月入住 14 晚
Toni 于 2019年10月31日 的回复
Thank you William for your review. We appreciate your feedback and hope you return to visit us again. Kind regards Burleigh Surf

10/10 超赞

Maree

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fabulous family holiday.
Our apartment was spacious with beautiful views across the ocean and up and down the coast. We had privacy in the two seperate bedrooms with separate bathrooms.
2019 年 9 月入住 4 晚
Toni 于 2019年10月4日 的回复
Thank you for your wonderful review. We hope to welcome you back to Burleigh Surf again soon. Kind regards

6/10 一般

真实旅客

与配偶出行
满意：清洁度
不满意：服务设施
The apartment was spacious and the location was awesome. The beach view was great. Easy parking. The shower was terrible - getting the temperature correct was a struggle, but the worst part was the water pressure. It was a drizzle at best, making it very difficult to wash your hair in particular. Ironically, the restricters in the shower head meant that you couldn't get enough water to clean yourself, yet there was a spa bath that could be filled and used. The bathroom was very dated, and there were no blinds or heavy curtains in the bathroom for privacy. I accept that we were on the 17th floor, but if I can see them, then they can see me - particularly at night with the lights on.
2019 年 9 月入住 2 晚
Toni 于 2019年09月24日 的回复
Thank you for your review. We are pleased that you enjoyed our location and appreciate your feedback with regards to the Bathroom. Your comments have been forwarded to the Manager to consult with the Apartment Owner about the curtains and the Maintenance team will attend to the Water flow issue. Thank you and we hope to see you again at Burleigh Surf apartments.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Prompt efficient service...Lovely apartment...Good views..Everything we wanted was in the apartment...
2019 年 9 月入住 3 晚
Toni 于 2019年09月24日 的回复
Thank you for your Kind review. We hope to welcome you back to Burleigh Surf apartments again soon.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 8 月入住 2 晚
Toni 于 2019年08月13日 的回复
Thank you for your feedback.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is the second stay at Burleigh surf, and as usual the staff were very helpful, the apartment was excellent with stunning views . Would definitely recommend, and would return again. We had a lovely time.
2019 年 7 月入住 3 晚
Toni 于 2019年07月19日 的回复
Thank you for your great review!! We hope to welcome you back again soon. Kind Regards Burleigh Surf apartments

10/10 超赞

真实旅客

满意：住宿条件和设施，清洁度
Clean well positioned centrally located. Room condition was excellent
2019 年 7 月入住 4 晚
Toni 于 2019年07月19日 的回复
Thank you for your review! We hope to see you again at Burleigh Surf apartments. Kind regards Burleigh Surf