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关于希尔顿冲浪者天堂法义公寓式酒店的点评

5 out of 5
希尔顿冲浪者天堂法义公寓式酒店
6 Orchid Ave Surfers Paradise, Surfers Paradise, QLD

点评

7.8

还可以

10 分 - 超赞。434 条好评，共有 1004 条点评" "
8 分 - 还可以。252 条好评，共有 1004 条点评" "
6 分 - 一般。146 条好评，共有 1004 条点评" "
4 分 - 很差。102 条好评，共有 1004 条点评" "
2 分 - 糟糕。70 条好评，共有 1004 条点评" "

8.2/10

清洁度

8.4/10

员工和服务

8.0/10

服务设施

8.0/10

住宿条件和设施

8.2/10

环保

点评

8/10 还可以

HSIAO-LING

2024 年 1 月入住 2 晚
Fiona Pryde - General Manager 于 2024年02月2日 的回复
Thank you for your score!

8/10 还可以

suet lin chris

2022 年 6 月入住 3 晚

8/10 还可以

Shuk Yee

2022 年 7 月入住 1 晚

10/10 超赞

Wai man

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
很乾淨，景美，地點也很方便
2020 年 9 月入住 1 晚

8/10 还可以

kwang chung

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很好的住宿酒店！
2020 年 1 月入住 1 晚

4/10 很差

真实旅客

与家人及幼儿出行, 商务旅客
满意：服务设施，员工和服务
不满意：住宿条件和设施
Location is ok, however, the room is smelly and can not get rid of it. Bed is too soft. I would not recommend this hotel in Gold Coast to my friend.
2020 年 1 月入住 4 晚

10/10 超赞

KA yan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
XMAS Lovely Holiday
really really good experiences at XMAS time Will go back there again
2019 年 12 月入住 1 晚

8/10 还可以

Mike

与家人出行
满意：住宿条件和设施，员工和服务
Great location and facilities. One negative is some of the rooms are a bit tired looking in particular carpets and bathroons and could do with a makeover. Our first stay (1 night) we had a reasonably significant leak with rain coming in the window in a bedroom and were just given towels and told not to worry. That was pretty poor but minor in the scheme of our whole stay.
2024 年 4 月入住 4 晚

10/10 超赞

shane guy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Will recommend this place to friends will be back to stay again
2024 年 4 月入住 5 晚
Fiona Pryde - General Manager 于 2024年05月1日 的回复
Thank you for recommending our wonderful hotel and we can't wait to welcome you back again soon. Warm regards,

6/10 一般

Luis

与家人出行
不满意：清洁度、员工和服务、服务设施
The staff where non helpful at check in station, paid for parking told to park at a certain level , no visible access through car park to get to parking level, the apartment was not what I expected
2024 年 4 月入住 3 晚
Fiona Pryde - General Manager 于 2024年04月30日 的回复
Dear Luis, We are very sorry to read of the issues you had during your stay. Our Executive Team are reviewing your comments to ensure they are used to improve our guest's experience.Warm regards,

8/10 还可以

Pravin

2024 年 4 月入住 3 晚
Fiona Pyrde - General Manager 于 2024年04月30日 的回复
Thank you for your score, Pravin.

8/10 还可以

Katrina

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
HH 于 2024年04月27日 的回复
Thank you!

10/10 超赞

Eric

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location offering lots of things to do
2024 年 4 月入住 2 晚
Fiona Pryde - General Manager 于 2024年04月22日 的回复
Dear Eric, We are delighted to read you enjoyed your stay and hope to welcome you back again soon. Warm regards,

10/10 超赞

Miraj

2024 年 4 月入住 2 晚
Fiona Pryde - General Manager 于 2024年04月22日 的回复
Thank you for a great review, Miraj!

10/10 超赞

Jitesh

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Generally pretty good and close to Surface Paradise beach.
2024 年 4 月入住 4 晚
Fiona Pyrde - General Manager 于 2024年04月16日 的回复
Dear Jitesh, We are delighted to ready you had a great stay and hope to welcome you back again soon. Warm regards,

4/10 很差

Debbie S

与家人出行
不满意：住宿条件和设施，清洁度
The room was very stuffy!! No rubbish bags for the bins, stains on the bed and our neighbours had a party and we couldn’t sleep until 2am. However, location is very convenient.
2024 年 4 月入住 1 晚
Fiona Pryde - General Manager 于 2024年04月16日 的回复
Dear Debbie, We apologise for the challenges you faced during your stay. We strive to provide a comfortable and relaxing environment for all our guests, and we are sorry to hear that your experience did not meet your expectations. We will address these issues with our housekeeping and maintenance teams to ensure they are resolved promptly.Warm regards,

10/10 超赞

Mazin Salah Shaban

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Fiona Pryde - General Manager 于 2024年04月16日 的回复
Thank you for a great score, Mazin!

10/10 超赞

Belinda，Currumbin Waters

2024 年 4 月入住 1 晚
Fiona Pryde - General Manager 于 2024年05月2日 的回复
Thank you for a great score, Belinda!

10/10 超赞

Anna Marzena

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Fiona Pryde - General Manager 于 2024年04月16日 的回复
Thank you for a great score, Anna!

10/10 超赞

Natalia

满意：清洁度、员工和服务、住宿条件和设施
Beautiful experience. It was sweet finding a wine bottle and chocolate left for us to celebrate our wedding
2024 年 3 月入住 2 晚
Fiona Pryde -General Manager 于 2024年04月9日 的回复
Dear Natalia, We are delighted to read you had a beautiful experience with us and the special touch added to your celebrations. Warm regards,

6/10 一般

Wendy

与家人出行
满意：员工和服务，清洁度
The Hotel gym is dirty and don’t feel safe. VIP lounge has very poor service.
2024 年 3 月入住 2 晚
Fiona Pryde - General Manager 于 2024年04月2日 的回复
Dear Wendy, We sincerely apologise for the issues you experienced during your stay. We will ensure to address these issues with our to team to ensure any improvements are made.Warm regards,

4/10 很差

Firas

满意：员工和服务
不满意：住宿条件和设施，清洁度
2024 年 3 月入住 2 晚
Fiona Pyrde - General Manager 于 2024年04月2日 的回复
Thank you for your score.

10/10 超赞

Steven

与家人出行
满意：住宿条件和设施，清洁度
Really enjoyed our stay, thank you too all the staff.
2024 年 3 月入住 5 晚
Fiona Pryde - General Manager 于 2024年03月26日 的回复
Dear Steven, We are delighted to read you enjoyed your stay and we hope to welcome you back again. Warm regards,

10/10 超赞

Terry

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location
2024 年 3 月入住 1 晚
Fiona Pyrde - General Manager 于 2024年03月19日 的回复
Dear Terry, We are delighted to read you enjoyed your stay and the location. Warm regards,

10/10 超赞

Neil

2024 年 3 月入住 1 晚
Fiona Pryde - General Manager 于 2024年04月9日 的回复
Thank you for a great score, Neil!

8/10 还可以

Keisuke

满意：员工和服务，清洁度
2024 年 3 月入住 5 晚
Fiona Pryde - General Manager 于 2024年03月19日 的回复
Thank you for a great score!

10/10 超赞

Nobuyoshi

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 7 晚
Fiona Pryde - General Manager 于 2024年03月19日 的回复
Thank you for a great score!

10/10 超赞

Morgan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place!
2024 年 3 月入住 1 晚
Fiona Pryde - General Manager 于 2024年03月19日 的回复
Dear Morgan, We are delighted to see you had a great stay!Warm regards

10/10 超赞

Saud

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay.
2024 年 2 月入住 2 晚
Fiona Pryde - General Manager 于 2024年03月14日 的回复
Dear Saud, We are delighted to read you had a great stay and we hope to welcome you back again.Warm regards,

10/10 超赞

Sukhbant Singh

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice place to stay, large rooms and friendly staff
2024 年 2 月入住 3 晚
Fiona Pryde - General Manager 于 2024年03月5日 的回复
Dear Sukhbant,We are delighted to read you had a great stay!Warm regards,

10/10 超赞

Kawa，Hamilton

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
not quiet but loved it in the centre of everything in the city highly recommended
2024 年 2 月入住 3 晚
Fiona Pryde - General Manager 于 2024年03月5日 的回复
Thank you for a great score, Kawa.Warm regards,

10/10 超赞

Dang Duy Phuong

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our stay, will be back
2024 年 2 月入住 2 晚
Fiona Pryde - General Manager 于 2024年03月5日 的回复
Thank you for your review. We can't wait to welcome you back again!Warm regards,

8/10 还可以

Naoko

与家人出行
满意：员工和服务
とにかく立地がいい。特にCavill Avenue駅が近いので、大きなスーツケースを持っての移動も楽だった。（Cavill Avenue駅はホテルのメインエントランスではなく、裏口？からだと本当に目の前） このホテルに限らずですが、飲食店やスーパーなど、どこのスタッフも感じがよく、過ごしやすかった。 部屋はパノラマオーシャンビューだったので、とても景色がよかった。 クラブラウンジは2階なので眺望はなし。カクテルタイムの料理はサラダとホットミール少しとチーズぐらいなので、あまり期待しない方がいいですが、その日のおすすめカクテルを作ってくれます。 全体的にはそれなりによかったのですが、2日目の夜にゴキ○○が出たため眠れず疲れた。 これは仕方ないのかもしれませんが。
2024 年 2 月入住 2 晚
Fiona Pryde - General Manager 于 2024年02月27日 的回复
Thank you for your review, Naoko.

10/10 超赞

Jigar

满意：清洁度、服务设施、住宿条件和设施
amazing property
2024 年 2 月入住 7 晚
Fiona Pryde - General Manager 于 2024年02月18日 的回复
Thank you for a great score, Jigar!

6/10 一般

Jarrod

满意：清洁度
2024 年 2 月入住 2 晚
Fiona Pryde - General Manager 于 2024年02月6日 的回复
Thank you for your score!

8/10 还可以

Nadeya

满意：员工和服务，清洁度
2024 年 1 月入住 6 晚
Fiona Pryde - General Manager 于 2024年02月6日 的回复
Thank you for you score!

8/10 还可以

Leah

满意：清洁度、员工和服务、住宿条件和设施
Close to shopping areas and beach
2024 年 1 月入住 2 晚
Fiona Pryde - General Manager 于 2024年02月6日 的回复
We're pleased to see you enjoyed the location!

10/10 超赞

Hira

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 4 晚
Fiona Pryde - General Manager 于 2024年02月2日 的回复
Thank you for a great score, Hira.

6/10 一般

MARTIN EMILIO

满意：住宿条件和设施
不满意：员工和服务，清洁度
Tv doesn’t work, even play something on YouTube, cast or watch tv. The cleaners are very friendly and nice people, but I think there isn’t enough of them to clean all the rooms during the right time frame
2024 年 1 月入住 2 晚
Fiona Pryde - General Manager 于 2024年02月6日 的回复
Dear Martin,We are very sorry to read you had issues with the tv and appreciate the feedback you provided on our housekeeping. Our Executive Team are reviewing your comments to ensure they are used to improve our guest's experience.Warm regards,

8/10 还可以

Tamer

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient location, very good customer service
2024 年 1 月入住 4 晚
Fiona Pryde - General Manager 于 2024年01月30日 的回复
Dear Tamer, We are pleased to see you enjoyed your stay and hope to welcome you back again soon. Warm regards,

6/10 一般

Desh

与家人及幼儿出行, 与家人出行
不满意：清洁度
We usually stay here, but this time we found the room much dirtier, not getting serviced on time. I always have to ask do you have the room service and we entered the old guest stuff was left in the fridge so very unsatisfied. All I can say the overseas Hilton are hundred times better than one better here in Australia.
2024 年 1 月入住 4 晚
Fiona Pryde - General Manager 于 2024年01月31日 的回复
Dear Desh, We sincerely apologise for the shortcomings you experienced during your stay with us. We have shared your comments directly with our Housekeeping Manager to ensure appropriate follow up with the team. We pride ourselves on delivering an exceptional level of quality and cleanliness and we are very sorry that during your stay, we were unable to demonstrate this.Warm regards,

4/10 很差

Monica

不满意：住宿条件和设施，清洁度
Apartment was below average. Riped carpet throughout, dirty and hotel ran out of towels. Not just pool towels, they were out normal bath towels. Breakfast was below average as well. We went down at 8:30am, most hot food was empty, no fruits. They didn’t have a table for despite booking in advance. We have stayed at Hilton before, it was great about 6 months. This experience is worthy of zero stars. I did send Hilton photos of the room.
2024 年 1 月入住 1 晚
Fiona Pryde - General Manager 于 2024年01月31日 的回复
Dear Monica, We sincerely apologise for the the issues you experienced during your stay. At Hilton, we pride ourselves on an exceptional level of service and we have clearly let you down on this occasion. We will ensure to investigate this further. Warm regards,

10/10 超赞

Caroline

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 5 晚
Fiona Pryde - General Manager 于 2024年01月30日 的回复
Thanks for a great score, Caroline.

10/10 超赞

Christopher

2024 年 1 月入住 4 晚
Fiona Pryde - General Manager 于 2024年03月21日 的回复
Thank you for a great score.

10/10 超赞

Kirsten

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic room with great view
Great service, our room was big and spacious (2 bedroom), beautiful view of the beach, fantastic bfast too. We loved our week at the Hilton. Right above all the action in Surfers. Thanks for a great holiday.
2024 年 1 月入住 5 晚
Fiona Pryde - General Manager 于 2024年01月30日 的回复
Dear Kirsten, We are delighted to read you had a fantastic stay and we hope to welcome you back again soon. Warm regards,

10/10 超赞

krystal

2024 年 1 月入住 1 晚
Fiona Pryde - General Manager 于 2024年01月30日 的回复
Thanks for a great score, Krystal!

4/10 很差

Harjeet

不满意：员工和服务，清洁度
Nothing staff at the reception was rough and helpless didn’t give any specific information when asked help start laughing instead helping so I will pass my experience to 10 of my friends and family. No never need to train staff properly
2024 年 1 月入住 3 晚
Fiona Pryde - General Manager 于 2024年01月31日 的回复
Dear Harjeet,We are sorry to read you were disappointed with your interactions with our team. We have been advised that you had failed to check out at the appropriate time and our team had asked you numerous times to check out which was not done. This may have caused the frustration. If you would like us to investigate this further, please don't hesitate to contact us directly. Warm regards,

10/10 超赞

Cameron

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to everything
2024 年 1 月入住 2 晚
Fiona Pryde - General Manager 于 2024年01月30日 的回复
Dear Cameron, We are so pleased to read you had a great stay and we can't wait to see you back again soon.Warm regards,

10/10 超赞

Ben

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay at the heart of Surfers
The location of the hotel was excellent . Service was fantastic and the room was very clean
2024 年 1 月入住 1 晚
Fiona Pryde - General Manager 于 2024年01月30日 的回复
Dear Ben, We are so pleased to read you had a great stay and we can't wait to see you back again soon.Warm regards,

8/10 还可以

Natasha

与家人及幼儿出行, 团体旅客
满意：住宿条件和设施，服务设施
不满意：员工和服务
Great pool for the younger kids! Great location with shops and beach within walking distance. Only downer was that the residence rooms don't get any housekeeping.
2024 年 1 月入住 5 晚
Fiona Pryde - General Manager 于 2024年01月30日 的回复
Dear Natasha, We are pleased to see you enjoyed your stay. We do have residence housekeeping, which is every 3 days due to limited lift service. However, we are always happy to book in additional housekeeping services per our guests requests. Warm regards,