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关于美居黄金海岸度假村的点评

4 out of 5
美居黄金海岸度假村
64 Palm Meadows Drive, Carrara, QLD

点评

8.6

超赞

10 分 - 超赞。498 条好评，共有 1000 条点评" "
8 分 - 还可以。333 条好评，共有 1000 条点评" "
6 分 - 一般。111 条好评，共有 1000 条点评" "
4 分 - 很差。39 条好评，共有 1000 条点评" "
2 分 - 糟糕。19 条好评，共有 1000 条点评" "

8.8/10

清洁度

9.2/10

员工和服务

8.6/10

服务设施

8.4/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

Di

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good holiday type of hotel. Very nice and friendly services
2021 年 4 月入住 4 晚
Ben - Guest services. 于 2021年05月25日 的回复
Dear Di, Thank you for your feedback. We look forward to welcoming you back to the resort soon.

10/10 超赞

TING YUAN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
舒適的一個週末
房間門隔音不是太好，早晨7點隔壁房開開關關房內聽到的聲音很大，但泳池棒和床很舒適
2019 年 3 月入住 1 晚
Ben - Assistant Manager 于 2019年03月7日 的回复
亲爱的Ting Yuan，感谢您的评论。 感谢您抽出宝贵时间给我们留言。 我们认真对待所有反馈，感谢您的意见。 热烈的问候，本 - 助理经理。

8/10 还可以

Po Yi Vera

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Free parking hotel in Gold Coast
A clean and budget hotel with free parking is very hard to find in Gold Coast, but there is.
2019 年 1 月入住 2 晚
Ben - Assistant Manager 于 2019年02月6日 的回复
Dear Po Yi Vera, Thank you for your review. We hope to welcome you back soon.

8/10 还可以

Krystal

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were a good size, facilities had everything you could need. It is in a nice quiet area away from the busyness of main strip but it is only a 10-15 drive if you wanted to go. Pool facilities are great and the buffet breakfast option waa perfect for us as we didn't need to venture out for lunch
2024 年 4 月入住 5 晚

10/10 超赞

Alofa

满意：住宿条件和设施，清洁度
2024 年 4 月入住 3 晚

8/10 还可以

Adele

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We really enjoyed our stay here
2024 年 2 月入住 4 晚
Guest Services 于 2024年03月2日 的回复
Dear Adele, Thank you for your wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We look forward to welcoming you back soon! Kindest Regards, Guest Services

10/10 超赞

Matthew

满意：清洁度、员工和服务、住宿条件和设施
beautiful spot, welcoming staff, great service just perfect. am truly grateful to the staff who went out of their way to make our engagement a success. thanks heaps
2024 年 2 月入住 3 晚
Guest Services 于 2024年02月17日 的回复
Dear Matthew, Thank you for your wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us and we appreciate your kind words about our staff. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We will pass on your feedback to the staff members that looked after you. We look forward to welcoming you back soon! Kindest Regards, Guest Services

10/10 超赞

Mick

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was in a very quiet area it was super clean and staff were very pleasant. Pool was excellent
2024 年 1 月入住 1 晚
Guest Services 于 2024年02月17日 的回复
Dear Mick, Thank you for your wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us and we appreciate your kind words about our staff, cleanliness and pool area. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We look forward to welcoming you back soon! Kindest Regards, Guest Services

6/10 一般

Andrea

与家人出行
不满意：住宿条件和设施
Disappointed
We had to change rooms as in the 1st room, the air conditioning wasn't working, fridge leaking and mouldy and shower wan't working. 2nd room was better but air conditioner was noisy and no fan in bathroom which is a hygiene risk also shower screen ended less than halfway across causing water to flood the floor. Tap in shower/bath worked but didn't turn water off completely from the other tap/showerhead. Limited kitchen crockery no plates, bowls, knives or forks which would help if people wanted to save money by having a meal in the room instead of eating out for all meals. Pool having no lifeguard and people bringing drinks in glasses from the bar with no regard for safety. No lifts in general except in lobby which has been modernised but the rooms have been left to deteriorate. House keeping came in when we had our 'do not disturb' sign up. Overall, wouldn't reccomend if staying for more than a couple of nights
2024 年 1 月入住 6 晚

10/10 超赞

Stacey

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Not a bad word to say about this property. Made our stay on the Gold Coast a smooth one! Shout out to the team providing breakfast each morning! It was so nice seeing their smiling faces each morning!
2024 年 1 月入住 7 晚
Ben - Front Office Manager 于 2024年02月6日 的回复
Dear Stacey. Thank you for your review. We appreciate the kind words and hope to welcome you back soon.

10/10 超赞

HIROYUKI

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 4 晚
Ben - Front Office Manager 于 2024年02月6日 的回复
Dear Hiroyuki, Thank you for your review. We appreciate you taking the time to leave us some insight. We hope to welcome you back soon.

10/10 超赞

Alison

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 5 晚
Ben - Front Office Manager 于 2024年02月6日 的回复
Dear Alison, Thank you for your review.

10/10 超赞

Kerrie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was so tranquil & relaxing. We would highly recommend. Thank you ♥️
2023 年 12 月入住 1 晚
Ben - Front Office Manager 于 2024年02月6日 的回复
Dear Kerrie, Thank you for your review.

10/10 超赞

Jaideep

2023 年 12 月入住 2 晚
Ben - Front Office Manager 于 2024年02月6日 的回复
Dear Jaideep, Thank you for your review.

10/10 超赞

Mary

2023 年 12 月入住 1 晚
Guest Services 于 2024年02月17日 的回复
Dear Mary, Thank you for taking the time to leave a wonderful review of the Mercure Gold Coast Resort. We are very happy to hear that you had an enjoyable stay with us. Your feedback is very important to us as it provides us with insights into how we can continue improving our services. We look forward to welcoming you back soon! Kindest Regards, Guest Services

10/10 超赞

Scott anthony

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was good the services and staff was amazing when i booked threw whotif i wish i had the option to have cooking facility but overall it was fantasic i would stay there again
2023 年 12 月入住 6 晚
Ben - Front Office Manager 于 2024年02月6日 的回复
Dear Scott, Thank you for your review.

10/10 超赞

Mr Bernd

2023 年 12 月入住 1 晚
Ben - Front Office Manager 于 2024年02月6日 的回复
Dear Mr. Bernd. Thank you for your review.

6/10 一般

angela

2023 年 11 月入住 2 晚
Ben - Front Office Manager 于 2024年02月6日 的回复
Dear Angela, Thank you for your review.

8/10 还可以

Lillian

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Guest Services 于 2023年12月3日 的回复
Dear Lillian, Thank you so much for your recent stay with us at Mercure Gold Coast Resort and we appreciate you taking the time to share your experience with us. We are glad to hear you enjoyed your stay with us! We look forward to welcoming you back soon. Kindest Regards, Guest Services

8/10 还可以

Dhanashri

满意：员工和服务，清洁度
Every staff member was friendly. Room was quiet and clean. GF option in dining was fantastic Only complaint would be that the resort was full with attendees for Paul McCartney concert and a shuttle bus would have made it much better for everybody Other than that we enjoyed our one night stay
2023 年 11 月入住 1 晚

8/10 还可以

Sue

2023 年 11 月入住 1 晚
Ben - Front Office Manager 于 2023年11月9日 的回复
Dear Sue, Thank you for your review. We appreciate you taking the time to leave us some feedback from your recent stay with us. We hope to welcome you back for a return stay.

8/10 还可以

Kerriann

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I think for the price of the room breakfast shold be included.
2023 年 11 月入住 1 晚

6/10 一般

Mary

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
All staff were polite and happy to help
2023 年 11 月入住 1 晚
Guest Services 于 2023年11月6日 的回复
Dear Mary, Thank you so much for your wonderful review! We are delighted that you enjoyed your stay with us and appreciate your kind words about the food, staff, bed and parking. At Mercure Gold Coast Resort, we strive to provide a comfortable stay for all our guests and are pleased to hear that we have achieved this for you. We look forward to welcoming you back soon. Kindest Regards, Guest Services

6/10 一般

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Guest Services 于 2023年11月6日 的回复
Thank you for taking the time to leave a wonderful review! We are delighted that you enjoyed your stay with us and appreciate your kind words about the food, staff, bed and parking. At Mercure Gold Coast Resort, we strive to provide a comfortable stay for all our guests and are pleased to hear that we have achieved this for you. We look forward to welcoming you back soon. Kindest Regards, Guest Services

8/10 还可以

Michelle

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚
Guest Services 于 2023年10月23日 的回复
Dear Michelle, Thank you for taking the time to provide positive feedback regarding your stay at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Kindest Regards, Guest Service

4/10 很差

Edwina

满意：员工和服务
不满意：住宿条件和设施
2023 年 10 月入住 1 晚
Ben - Front Office Manager 于 2023年10月29日 的回复
Dear Edwina, Thank you for your review. We hope to welcome you back for a future stay.

8/10 还可以

Tracey

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Peaceful and beautiful location
We attended a conference in Carrera so this was the perfect location, room a bit dated but very comfortable and great King bed. Awesome pool as well but it closes at 10pm which was way too late due to the noise of unruly kids at that hour!! Restaurant was average dinner wise but couldn’t fault the cocktails :) Will def stay here again.
2023 年 10 月入住 4 晚
Ben - Front Office Manager 于 2023年10月29日 的回复
Dear Tracey, Thank you for your review! We appreciate the kind words and look forward to welcoming you back for a future stay.

6/10 一般

John

满意：员工和服务，清洁度
不满意：住宿条件和设施
Average in todays standards
2023 年 10 月入住 2 晚
Ben - Front Office Manager 于 2023年10月29日 的回复
Dear John, Thank you for your review. We appreciate your comments and look to better serve you in the future.

8/10 还可以

Kenneth William

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice room that was clean with lovely view. Some minor issues impacting overall score included fan didn't work in bathroom, not all bathroom products were available for use (body wash empty)and tea/coffee supplies weren't resupplied despite staying 2 nights. Small things but influenced impressions
2023 年 10 月入住 2 晚
Ben - Front Office Manager 于 2023年10月29日 的回复
Dear Kenneth, Thank you for your review. We appreciate your feedback and hope to welcome you back for a future stay.

10/10 超赞

Mary

满意：清洁度、员工和服务、住宿条件和设施
It was a fabulous stay I didn’t want to leave. The staff being at the restaurant the cleaning crew the gardener the pool staff all made me feel so welcome. I will always stay at this resort it has everything.Thank you for such a wonderful stay. Mary
2023 年 9 月入住 6 晚
Guest Services 于 2023年10月6日 的回复
Dear Mary, Thank you for your feedback regarding the spacious room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Best regards, Guest Services

8/10 还可以

Andrew

2023 年 9 月入住 1 晚
Guest Services 于 2023年10月13日 的回复
Dear Andrew, Thank you for taking the time to leave a review regarding the spacious room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Kindest Regards, Guest Services

10/10 超赞

Nikolaus

2023 年 9 月入住 1 晚
Guest Services 于 2023年09月17日 的回复
Dear Nikolaus, Thank you for your feedback regarding the spacious room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Best regards, Guest Services

8/10 还可以

Sharee

团体旅客
满意：员工和服务、服务设施、住宿条件和设施
Comfortable and pool is heated , staff very friendly, meals were delicious and not overpriced. However as a smoker I found that the only area you could have a cigarette is via the front entrance to reception which is a bit off putting for guests who don’t smoke and those who do, would certainly consider having another area for the comfort of all your guests. Not to mention safety at night having to walk up there.
2023 年 9 月入住 2 晚
Ben - Front Office Manager 于 2023年10月29日 的回复
Dear Sharee, Thank you for your review. We appreciate the kind words and hope to welcome you back for a future stay.

10/10 超赞

Leah

满意：清洁度
2023 年 9 月入住 1 晚
Guest Services 于 2023年09月10日 的回复
Dear Leah, Thank you for your feedback regarding the spacious room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Best regards, Guest Services

10/10 超赞

Robert

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Awesome facilities and staff, great price. My only issue is there is nothing around and it's a $50 cab ride to the beach.
2023 年 8 月入住 3 晚
Ben - Front Office Manager 于 2023年10月29日 的回复
Dear Robert, Thank you for your review. We appreciate you taking the time to leave us some insight into your recent stay. We hope to welcome you back to the resort soon.

6/10 一般

Anita

2023 年 8 月入住 1 晚
Guest Services 于 2023年10月6日 的回复
Dear Anita, Thank you for your taking the time to leave a review regarding the beautiful room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Best regards, Guest Services

10/10 超赞

Paul，Silver Spring

与家人出行
满意：员工和服务
不满意：住宿条件和设施
Great staff bit outdated bathroom
2023 年 8 月入住 1 晚

10/10 超赞

Lyall

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 4 晚
Guest Services 于 2023年09月10日 的回复
Dear Lyall, Thank you for your feedback regarding the spacious room at our hotel. We're thrilled to hear that you found the room to be wonderful and spacious during your stay. Providing a comfortable and enjoyable experience for our guests is always our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Best regards, Guest Services

8/10 还可以

Ian

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It’s a great relaxing place wth great views of the golf range., Supportive staff and Great lovely Sumptuous dinner .Only concern was the fridge which worked as a freezer and as a result liquid medications frozen ; even milk we had.
2023 年 8 月入住 2 晚

8/10 还可以

Colette

2023 年 8 月入住 2 晚
Guest Services 于 2023年08月19日 的回复
Dear Colette, Thank you so much for taking the time to provide us with feedback on your recent stay. We are thrilled to hear that you enjoyed your time with us. We are especially pleased to hear that you had a positive experience with staff member. We are always looking for ways to enhance our guests' experience, and feedback like yours is invaluable in helping us achieve that goal. Thank you again for choosing to stay with us, and we hope to welcome you back soon. Kind Regards Guest Services

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施
Very classy
2023 年 7 月入住 1 晚
Guest Services 于 2023年07月28日 的回复
Dear JamesWe very much appreciate your comments regarding your stay at the Mercure Gold Coast Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Guest Services

8/10 还可以

Jane

满意：员工和服务，清洁度
2023 年 7 月入住 1 晚
Guest Services 于 2023年07月28日 的回复
Dear JaneWe very much appreciate your comments regarding your stay at the Mercure Gold Coast Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Guest Services

10/10 超赞

AARON

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The booking in lady was great.
2023 年 7 月入住 1 晚
Guest Services 于 2023年07月28日 的回复
Dear AaronWe very much appreciate your comments regarding your stay at the Mercure Gold Coast Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Guest Services

8/10 还可以

Barbara

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、住宿条件和设施
All was good. Apart from noisy people at midnight. But that’s not in your control
2023 年 7 月入住 1 晚
Guest Services 于 2023年07月28日 的回复
Dear BarbaraWe very much appreciate your comments regarding your stay at the Mercure Gold Coast Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Guest Services

6/10 一般

Joy

商务旅客
满意：客房舒适度
不满意：住宿条件和设施
Pretty average - not 4 star quality
We were a little disappointed with the 4-star hotel. The entire place it is looking tired. The room was basic and needs a revamp. No bottled water in the room, we had to ask for it. The basin in bathroom had an unpleasant odour, which they corrected the next day with Jonola. We had a few bags but no one to help take them to the room due to lack of staff to help. The bar and restaurant area was stark and boring. They had trouble with their eftpos machine so our visitors couldn’t pay for their drinks. These little hiccups resulted in leaving a day early. Credit to the hotel the did reimburse us the drinks tab upon leaving.
2023 年 7 月入住 3 晚

10/10 超赞

Oliver

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Excellent. Stayed for a few days as a family holiday in the Gold Coast. High standards throughout as to be expected from a Mercure hotel. Heated pool, hot tub particularly on colder evenings was a real treat. Superb facilities throughout with spacious twin room facilities which consisted of 2 double beds. Highly recommend.
2023 年 7 月入住 3 晚
Guest Services 于 2023年07月28日 的回复
Dear OliverWe very much appreciate your comments regarding your stay at the Mercure Gold Coast Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Guest Services

10/10 超赞

Francis

2023 年 7 月入住 1 晚
Guest Services 于 2023年08月19日 的回复
Dear Francis, Thank you so much for taking the time to provide us with feedback on your recent stay. We are thrilled to hear that you enjoyed your time with us. We are especially pleased to hear that you had a positive experience with staff member. We are always looking for ways to enhance our guests' experience, and feedback like yours is invaluable in helping us achieve that goal. Thank you again for choosing to stay with us, and we hope to welcome you back soon. Kind Regards Guest Services

6/10 一般

Kelvin

2023 年 7 月入住 1 晚

8/10 还可以

Alexandria

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Nice property in close driving proximity to Broadbeach. Not the most modern but was nice and quiet and comfortable for a 4 night stay on the Gold Coast!
2023 年 7 月入住 4 晚
Monika 于 2023年07月13日 的回复
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay, and that our team was able to provide you with excellent service.We are glad to hear that you found our location to be convenient, and that you enjoyed the amenities we offer. We strive to provide our guests with everything they need to feel comfortable and relaxed during their stay.Thank you again for choosing to stay with us, and we hope to welcome you back soon.Best regards,

6/10 一般

Hamed

满意：员工和服务
It is good place to stay, but the room was not clean as I expected and there was black moulds on the shower and Air-condition filter was dusty. Can provide pictures if need it. Restaurant and bar personnel are friendly and welcoming! Food was delicious! Hope this helps to improve.
2023 年 7 月入住 1 晚
Monika 于 2023年07月13日 的回复
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay, and that our team was able to provide you with excellent service.We surely will take your suggestions into consideration as we continue to improve our services. Our goal is to provide our guests with the best possible experience, and feedback like yours helps us achieve that goal. We strive to provide our guests with everything they need to feel comfortable and relaxed during their stay.Thank you again for choosing to stay with us, and we hope to welcome you back soon.Best regards,