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Reviews of Pelicanstay in Southport Gold Coast

Pelicanstay in Southport Gold Coast
2 Como Crescent, Southport, QLD

Reviews

6.6
Rating 10 - Excellent. 2 out of 12 reviews" "
Rating 8 - Good. 3 out of 12 reviews" "
Rating 6 - Okay. 4 out of 12 reviews" "
Rating 4 - Poor. 2 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

CW

Travelled with family and small children
The view is great and the location is great as well.
Stayed 3 nights in Oct 2019
Response from Angel S. on 16 Oct 2019
Thank you for sharing your feedback. It was a pleasure having you here with us. Looking forward to your return!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Incredible views and location! Can not fault the ammenities although the property needs more attention in regards to cleanliness. Mould in the showers, filthy stained couch, towels stunk of cigarettes, carpets stained and covered in long hairs.
Stayed 3 nights in Aug 2019
Response from Gretch S. on 14 Aug 2019
Many thanks for your feedback. It’s great to hear that you were happy with the property’s location and amenities that we offer. We strive to ensure that all of our guests have an exceptional experience and I am not proud when we fail to delight a guest. However, I am grateful for the opportunity to know about any shortcomings, so that we can learn and do better next time.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness was terrible, maintenance and customer communication was terrible as well. On the up side, the apartment was spacious with a great view.
Stayed 2 nights in Jul 2019
Response from Gretch S. on 14 Jul 2019
I regret to learn that your stay was impeded by the issues you have highlighted in your feedback. Please accept my sincere apologies for the inconvenience that we may have caused you. I have noted your observations regarding the cleaning service.

4/10 Poor

Verified traveller

Travelled with partner
It was lovely but not happy with receiving phone calls an a knock on the door at 8pm about $105 cleaning fee all very weird an unsettling
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Advertised on Wotif this property was $199. I though that was a good price, so I booked it. A day later, I received an email from the property manager saying there was an extra $105 cleaning fee, making the apartment $304 for the night. Apprently it was written in the "fine print", but I didn't see it and it WAS NOT CLEAR. They wouldn't let me cancel because of it either - said it was written in their terms so I just had to pay. THEN they only accepted cash, and I didn't get a receipt for the $105. It was very dodgy,
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Yes great view
Agreat location for seaworld and food, groceries. Room for improvement in preparation for stay, dishwashing liquid , teatowel. Fabulous view, aircon great and agent great.
Stayed 2 nights in Jan 2019
Response from Gretch S on 23 Jan 2019
Many thanks for your feedback. It’s great to hear that you were happy with the property’s location. We will use your feedback so we can improve and ensure that all of our guests are comfortable and well satisfied.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the views and the space and pool area. Please be aware this is not attached to Meriton in anyway. Building yes, reception no. Cashrequired for security deposit on arrival. No where to store luggage so be sure to pre organise this if arriving early.
Stayed 4 nights in Jan 2019
Response from Gretch S. on 23 Jan 2019
Many thanks for your feedback. It’s great to hear that you were happy with the property’s ammenities. We will use your feedback so we can improve and ensure that all of our guests are comfortable and well satisfied.

8/10 Good

Vanessa, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
The accommodation was in a beautiful complex and the children loved the outdoor & indoor pool. The rooms had magnificent views and good facilities. Right next to the tram to take you into Surfers or short walk away from the fantastic parklands area. Would definitely book again
Stayed 4 nights in Sep 2018
Response from Gretch S. on 26 Sept 2018
Dear Valued Guest, Thank you for sharing your wonderful experience at the Pelican Stay! We are delighted to hear that you have enjoyed your stay with us. We are all grateful to have you as our guests and are looking forward to your next visit. We would be honored to have you back here in our property.

8/10 Good

Rebecca, Appin, NSW

Liked: Staff & service, room comfort
Stunning views close to everything!
My family stayed here for 4 nights and we thoroughly enjoyed our stay. Unfortunately the internet was not working which meant the kids could not use their devices or watch Foxtel or Netflix. The only other problem was the ensuite shower and sink were blocked so we all had to use the one shower! Otherwise, it was a brilliant place to stay.
Stayed 4 nights in Jan 2018
Response from Angel S on 27 Jan 2018
Hi Rebecca, Thank you for taking the time to share your feedback about your stay. We want all our guests to enjoy their time with us and we are really pleased to learn that this was achieved and that you enjoyed the property's location. In regards to the wifi we sent an email and even gave you a call to check on your needs in the apartment but never got a response. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Verified traveller

Stayed 7 nights in Aug 2019
Response from Gretch S. on 15 Aug 2019
I hope you enjoyed your stay with us and we are all grateful to have you as our guests and are looking forward to your next visit. Our team would be honored to have you back here in our property.