客房内保险箱、办公桌、熨斗/熨衣板、免费 WiFi

关于海洋世界度假村的点评

4.5 out of 5
海洋世界度假村
Sea World Drive Main Beach Gold Coast, Main Beach, QLD

点评

8.4

很好

10 分 - 超赞。468 条好评,共有 1001 条点评" "
8 分 - 还可以。317 条好评,共有 1001 条点评" "
6 分 - 一般。106 条好评,共有 1001 条点评" "
4 分 - 很差。69 条好评,共有 1001 条点评" "
2 分 - 糟糕。41 条好评,共有 1001 条点评" "

8.6/10

清洁度

8.6/10

员工和服务

8.2/10

服务设施

8.0/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

Alice

2023 年 8 月入住 1 晚
Seybon Rodrigues 于 2024年02月4日 的回复
Dear AliceThank you for your Excellent Rating. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

10/10 超赞

EO

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
酒店設備齊全,泊車方便
2023 年 8 月入住 3 晚
Duty Manager 于 2023年08月9日 的回复
Hi EO,Thank you for taking the time to review your stay with us! Thank you for the wonderful 5 star review and we are so glad you had a great stay with us! We look forward to welcoming you back again in the near future!Kind Regards,Ashleigh

6/10 一般

真实旅客

与家人出行
满意:员工和服务
不满意:清洁度
很適合小朋友遊玩 但房間一般 早餐可以 My room had cockroach and spider
2022 年 2 月入住 1 晚

10/10 超赞

YongYu

满意:员工和服务,清洁度
2021 年 12 月入住 2 晚
Gabriel Gomes 于 2021年12月25日 的回复
Dear YongYu Thank you for taking the time to give us a 5 out of 5 rating. I'm pleased to see you enjoyed your time here at Sea World Resort and look forward to welcoming you back in the future.

10/10 超赞

Yung yu

与家人出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 4 月入住 1 晚
Gabriel Gomes 于 2021年04月20日 的回复
Dear Yung yu Thank you for taking the time to give us a 10 out of 10 rating. I'm pleased to see you enjoyed your time here at Sea World Resort and look forward to welcoming you back in the future.

8/10 还可以

Stacey

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Best customer service we’ve received in a long time. Room was great and the cot for my son was in excellent condition (good quality, proper mattress). Only disappointing thing was no toaster in the room as we didn’t have breakfast included. Would love to stay longer but this is definitely a drawback. We didn’t get to use many of the facilities due to husband and son being sick but we still had a great time considering.
2024 年 4 月入住 2 晚
Seybon Rodrigues 于 2024年05月1日 的回复
We appreciate your glowing review, and I am delighted that you found so many aspects of your stay enjoyable and to your liking. We are always looking for ways to exceed our guest expectations, and I am pleased your stay was excellent. Your feedback inspires us to continue the pursuit of the perfect stay.

10/10 超赞

Joyce

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
First holiday with our baby, and it was a great experience. The porta cott they gave us was a bit wonky, but other than that the stay was wonderful.
2024 年 2 月入住 2 晚
Seybon Rodrigues 于 2024年04月26日 的回复
Thank you for your Excellent Review. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

10/10 超赞

Cassandra

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything about the Sea Wirld Resort was great. Getting around was walkable and easy. The staff went out of there way to make our stay wonderful. We will definitely stay there on our next Gold Coast visit.
2024 年 4 月入住 2 晚
Seybon Rodrigues 于 2024年04月26日 的回复
Thank you for your Excellent Review. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

10/10 超赞

Jake

very good
2024 年 4 月入住 3 晚
Seybon Rodrigues 于 2024年04月17日 的回复
Thank you for your Excellent Rating. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

10/10 超赞

Scott

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
For an older property it is still in great shape, we will be back!
2024 年 4 月入住 2 晚
Seybon Rodrigues 于 2024年04月17日 的回复
Thank you for your Excellent Rating. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

10/10 超赞

Renee

2024 年 4 月入住 1 晚
Seybon Rodrigues 于 2024年05月1日 的回复
Thank you for your Excellent Rating. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

10/10 超赞

Cort

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff gave us an upgrade & interconnecting rooms,were very helpful
2024 年 4 月入住 1 晚
Seybon Rodrigues 于 2024年04月10日 的回复
Thank you for your Excellent Rating. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

10/10 超赞

Liqi

满意:清洁度、员工和服务、住宿条件和设施
Great place for kids
2024 年 4 月入住 2 晚
Seybon Rodrigues 于 2024年04月10日 的回复
Thank you for your Excellent Rating. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

10/10 超赞

Michael

2024 年 3 月入住 3 晚
Seybon Rodrigues 于 2024年04月26日 的回复
Thank you for your Excellent Rating. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

2/10 糟糕

jiancong

不满意:住宿条件和设施,员工和服务
staff not very helpful
2024 年 2 月入住 2 晚
Seybon Rodrigues 于 2024年03月14日 的回复
Thank you for choosing Sea World Resort for your recent stay. We are sorry to hear about the experienced during your stay was not up to Standard.If you could provide us some information about the issues you faced during your stay which will help us implement necessary improvements required.Besides this I hope you enjoyed your time here at SeaWorld Resort and we look forward to seeing you again soon!

10/10 超赞

Justin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We always enjoy our stay at SeaWorld resort. It's in a great location with comfortable, clean rooms and convenient access to the sealife park. Great views across the Broadwater. Food options at the resort are not bad and you work out what's overpriced and what's reasonable to order. Will definitely stay here again.
2024 年 2 月入住 1 晚
Seybon Rodrigues 于 2024年03月14日 的回复
Thank you for sharing your recent stay experience, your kind words were shared with the whole team with great appreciation. We value your endorsement of our services, location, and facilities.We truly look forward to welcoming you back to the Sea World Resort in the near future and to have the opportunity to serve you.

6/10 一般

Craig

与配偶出行
满意:服务设施
there was cockroachws in the room and no disability pparking as cars without parking pirmits where pparked in them and the staff didn't do anything about it
2024 年 2 月入住 2 晚
Seybon Rodrigues 于 2024年03月14日 的回复
Thank you for taking the time to give us feedback regarding your stay. My apologies that your stay wasn't at the resort’s standard. The Housekeeping team and concierge team are looking into why this was the case and will implement the necessary improvements required. Apart from this I hope you enjoyed your stay here at Sea World Resort and we look forward to welcoming you again soon!

10/10 超赞

Angela

满意:清洁度、员工和服务、住宿条件和设施
Overall, enjoyable.
2024 年 2 月入住 1 晚
Seybon Rodrigues 于 2024年02月21日 的回复
Thank you for your Excellent Rating. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

8/10 还可以

Mikaela

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Seybon Rodrigues 于 2024年02月18日 的回复
Thank you for your Rating. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

10/10 超赞

Boris

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Exellent services
2024 年 2 月入住 1 晚
Seybon Rodrigues 于 2024年02月4日 的回复
We appreciate your glowing Rating, and I am delighted that you found so many aspects of your stay enjoyable and to your liking. We are always looking for ways to exceed our guest expectations, and I am pleased your stay was excellent. Your feedback inspires us to continue the pursuit of the perfect stay.

10/10 超赞

URVASHI

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 5 晚
Seybon Rodrigues 于 2024年02月4日 的回复
We appreciate your glowing Rating, and I am delighted that you found so many aspects of your stay enjoyable and to your liking. We are always looking for ways to exceed our guest expectations, and I am pleased your stay was excellent. Your feedback inspires us to continue the pursuit of the perfect stay.

6/10 一般

Paul

2023 年 12 月入住 1 晚
Seybon Rodrigues 于 2024年02月4日 的回复
Thank you for choosing Sea World Resort for your recent stay. We are sorry to hear about the experienced during your stay was not up to Standard.If you could provide us some information about the issues you faced during your stay which will help us implement necessary improvements required.Besides this I hope you enjoyed your time here at SeaWorld Resort and we look forward to seeing you again soon!

10/10 超赞

Jaffar

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Apart from the parking, where we could not find coming back at night. everything was great.
2024 年 1 月入住 4 晚
Seybon Rodrigues 于 2024年01月24日 的回复
Thank you for your Excellent Rating. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

8/10 还可以

Vicki

团体旅客
满意:清洁度、员工和服务、服务设施
It is a beautiful hotel but the rooms need a up grade with the paint peeling in the corners and a little bit to much mold in the bathrooms. The toilet wasnt flushed and there were open shampoo and body wash open on the counter
2024 年 1 月入住 2 晚
Seybon Rodrigues 于 2024年01月24日 的回复
Thank you for taking the time to give us feedback regarding your stay. My apologies that your room wasn't at the resort’s standard. The Housekeeping team are looking into why this was the case and will implement the necessary improvements required. Apart from this I hope you enjoyed your stay here at Sea World Resort and we look forward to welcoming you again soon!

10/10 超赞

Clinton

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Seybon Rodrigues 于 2024年01月24日 的回复
Thank you for your Excellent Rating. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

8/10 还可以

Daniel

与家人及幼儿出行, 与家人出行
满意:员工和服务、服务设施、住宿条件和设施
不满意:清洁度
I've been so keen to try Sea world resort for a while! It's great for children with water play areas, and has a number of dining options available. The staff was also wonderful. The biggest downside was the cleanliness of the room: there was quite a bit of dust throughout the room, and a few dead bugs near the window
2024 年 1 月入住 2 晚
Seybon Rodrigues 于 2024年01月24日 的回复
Thank you for taking the time to give us feedback regarding your stay. My apologies that your room wasn't at the resort’s standard. The Housekeeping team are looking into why this was the case and will implement the necessary improvements required. Apart from this I hope you enjoyed your stay here at Sea World Resort and we look forward to welcoming you again soon!

10/10 超赞

Atnarain

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施
this is probably one the most ideal destinations to go to for children. absolute cracker! however the facilities, such as the kids water play area needs a bit of an update and revamp. the exterior to the accomodations also needs a revamp.
2024 年 1 月入住 2 晚
Duty Manager 于 2024年01月11日 的回复
Hi Atnarain,Thank you for such a wonderful review! We are so pleased to hear that you had such a fantastic stay with us and enjoyed all of our resort facilities and activities. I will ensure your feedback is passed along to our team for further review in regards to the presentation and maintenance of some of our public areas and pool area for further review. We can't wait to welcome you back again very soon! :)Kind Regards,Ashleigh - Sea World Resort

2/10 糟糕

Percy

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Disgusting and unhelpful agents
2023 年 12 月入住 1 晚
Duty Manager 于 2024年01月13日 的回复
Hi Percy,I'm very sorry to hear that you had an unpleasant booking experience. If there is anything specific you wish to share with us, please don't hesitate to contact us directly so we can further address your concerns. Kind Regards,Ashleigh - Sea World Resort

10/10 超赞

Beth

2024 年 1 月入住 4 晚
Seybon Rodrigues 于 2024年01月14日 的回复
Experiences like yours fuel our passion for service. Your kind rating has been shared with the rest of the team, who will be motivated to continue the endless pursuit of delivering the perfect stay. We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 还可以

Wilson

与家人及幼儿出行
满意:员工和服务,清洁度
Location and Access to Seaworld is excellent, staff were friendly. The resort is great but the facilities and rooms could do with a refresh, feels a bit dated now. Parking is terrible, if you don't get back in the early afternoon, there is hardly any car parks. Makes going out for night time activities difficult.
2023 年 12 月入住 6 晚
Duty Manager 于 2024年01月13日 的回复
Hi Wilson,Thank you for your honest review regarding your stay with us here at Sea World Resort! I am pleased to hear that you were looked after by our staff and enjoyed the access to Sea World Theme Park through the resort. I'm sorry to hear that you found parking difficult during your stay and we are currently working on ways to improve our carparking and guest experience, so I will ensure your feedback is passed along to our team for further review. Nevertheless, we can't wait to welcome you all back again in the near future for another wonderful family holiday :) Kind Regards,Ashleigh

8/10 还可以

Asoncion

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Seybon Rodrigues 于 2024年01月14日 的回复
Experiences like yours fuel our passion for service. Your kind rating has been shared with the rest of the team, who will be motivated to continue the endless pursuit of delivering the perfect stay. We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 还可以

Ying

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
Seybon Rodrigues 于 2024年01月14日 的回复
Experiences like yours fuel our passion for service. Your kind rating has been shared with the rest of the team, who will be motivated to continue the endless pursuit of delivering the perfect stay. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 超赞

Ivan,Bow Bowing

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The activities available for the kids, swimming, dancing, movie nights. Very lively.
2024 年 1 月入住 3 晚
Duty Manager 于 2024年01月13日 的回复
Hi Ivan,Thank you for your wonderful 5 star review! I am so pleased to hear that you had such a fantastic stay with us and we can't wait to welcome you all back again in the near future :) Kind Regards,Ashleigh

2/10 糟糕

suzan

2023 年 12 月入住 6 晚
Seybon Rodrigues 于 2024年01月24日 的回复
Thank you for choosing Sea World Resort for your recent stay. We are sorry to hear about the experienced during your stay was not up to Standard.If you could provide us some information about the issues you faced during your stay which will help us implement necessary improvements required.Besides this I hope you enjoyed your time here at SeaWorld Resort and we look forward to seeing you again soon!

6/10 一般

Donna

与家人出行, 团体旅客
Had to request a roll-away bed for the 5th guest when that was already stated in the booking. Also appear to have been charged $AUD50 for something. No itemised bill provided upon checkout.
2023 年 12 月入住 1 晚
Seybon Rodrigues 于 2024年01月6日 的回复
Thank you for choosing Sea World Resort for your recent stay. We are sorry to hear about the rollaway bed issues you experienced during your stay.We have directly raised your concerns with the front office team and the team are looking into why this was the case and will implement the necessary improvements required.Besides this I hope you enjoyed your time here at SeaWorld Resort and we look forward to seeing you again soon!

10/10 超赞

Johnny

2023 年 9 月入住 2 晚
Seybon Rodrigues 于 2024年01月6日 的回复
Experiences like yours fuel our passion for service. Your kind rating has been shared with the rest of the team, who will be motivated to continue the endless pursuit of delivering the perfect stay. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 超赞

LI

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 4 晚
Seybon Rodrigues 于 2024年01月6日 的回复
Experiences like yours fuel our passion for service. Your kind Rating has been shared with the rest of the team, who will be motivated to continue the endless pursuit of delivering the perfect stay. We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 还可以

Kyesim

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent for family
Great stays for family
2023 年 12 月入住 3 晚
Seybon Rodrigues 于 2024年01月6日 的回复
Experiences like yours fuel our passion for service. Your kind Rating has been shared with the rest of the team, who will be motivated to continue the endless pursuit of delivering the perfect stay. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 超赞

Kelsey

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
Seybon Rodrigues 于 2024年01月6日 的回复
Thank you for your Excellent Rating. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

10/10 超赞

Jayne

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
Seybon Rodrigues 于 2024年01月6日 的回复
Thank you for your Excellent Rating. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

10/10 超赞

Anthony

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 10 月入住 3 晚
Seybon Rodrigues 于 2024年01月6日 的回复
Thank you for your Excellent Rating. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

10/10 超赞

maya

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The kids had a ball at Sea World Resort, and we all enjoyed ourselves. The staff were accommodating and friendly, and I can't fault their hospitality and services. The only thing I would consider is perhaps an upgrade to the water park in the resort - it's a little worn, and some water features were not working.
2023 年 12 月入住 1 晚
Seybon Rodrigues 于 2024年01月6日 的回复
Thank you for sharing your recent stay experience, your kind words were shared with the whole team with great appreciation. We value your endorsement of our services, location, and facilities.We truly look forward to welcoming you back to the Sea World Resort in the near future and to have the opportunity to serve you.

10/10 超赞

lei

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚
Seybon Rodrigues 于 2024年01月6日 的回复
Thank you for your Excellent Rating. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

10/10 超赞

Sheila

与家人及幼儿出行, 与家人出行, 与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Fantastic for a family holiday with access to theme park.
2023 年 12 月入住 1 晚
Seybon Rodrigues 于 2024年01月6日 的回复
Thank you for sharing your recent stay experience, your kind words were shared with the whole team with great appreciation. We value your endorsement of our services, location, and facilities.We truly look forward to welcoming you back to the Sea World Resort in the near future and to have the opportunity to serve you.

10/10 超赞

Michael

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved everything except for parking availability.
2023 年 12 月入住 6 晚
Seybon Rodrigues 于 2023年12月10日 的回复
2.Thank you for sharing your recent stay experience.We truly look forward to welcoming you back to the Sea World Resort in the near future and to have the opportunity to serve you.

10/10 超赞

darren

2023 年 12 月入住 1 晚
Seybon Rodrigues 于 2023年12月9日 的回复
4.Thank you for your Excellent Review. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

10/10 超赞

Violette Mary

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Access to theme parks
2023 年 9 月入住 5 晚
Seybon Rodrigues 于 2023年12月9日 的回复
4.Thank you for your Excellent Review. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

2/10 糟糕

Liam

满意:住宿条件和设施
不满意:员工和服务
2023 年 12 月入住 1 晚
Seybon Rodrigues 于 2024年01月6日 的回复
Thank you for choosing the Sea World Resort for your recent stay. We appreciate your taking the time to rate us. would be great if you could specify the issue, you encountered which will help the team to implement the necessary improvements required.Besides this I hope you enjoyed your time here at SeaWorld Resort and we look forward to seeing you again soon!

8/10 还可以

Patricia

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 4 晚
Seybon Rodrigues 于 2023年12月9日 的回复
4.Thank you for your Review. We aim for our guests to have the peaceful enjoyment of our luxury facilities and we appreciate it being noticed.We look forward to welcoming you back in the near future for another excellent Sea World Resort experience.

10/10 超赞

Jiangfeng

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed 4 nights here with my family, super convenient to the Sea World park. Staff are friendly. Enjoyed the complimentary theme parks pass. Highly recommended.
2023 年 11 月入住 4 晚
Seybon Rodrigues 于 2023年12月9日 的回复
1.Experiences like yours fuel our passion for service. Your kind comments have been shared with the rest of the team, who will be motivated to continue the endless pursuit of delivering the perfect stay. We are glad that you enjoyed your stay and hope to see you again very soon.