No facilities for elderly and disabled patrons. Getting luggage moved up stairs whilst balancing on a walking stick is not easy or safe. The room door had a bad lock, and no secondary lock to make you feel secure. The shower soap dish had fallen off. There was a wall light above the bed which flickered all night, even though the power was switched off! The TV needed to work better, with no HD channels available but many, many incomprehensible ethnic radio channels. This place was not worth the tariff.