Hi Rebecca, thank you so much for your feedback. We are so glad you enjoyed your stay and hope you will stay again very soon.

Hi Michelle,Thank you for taking the time to write this lovely review. We are delighted to hear that you enjoyed your stay and we hope to have the pleasure of welcoming you back in the near future.Kind regards, ULTIQA Burleigh Mediterranean

Hi Rhia, thank you for leaving this review. We do appreciate our guests approaching us during their stay so we can rectify these issues immediately. As you booked an original condition apartment, so have not been renovated. We would love to see you again, so perhaps you might be more comfortable in our Superior rooms, which are fully renovated next time. Thank youUltiqa Burleigh Mediterranean

Hi Cheryl,As per our conversation yesterday as well as on the other reviews you are leaving, this is a very unnecessary and deeply saddening review. As we explained to you, late checkouts are met with a fee of 50 per hour after 10am, we waived this for you until 11.30am to give you some more time in the room with your departing being later. However when you did not show up at 11.30, we called and called again to ensure everything was okay and that you would be coming with the keys soon to which you did not respond. Our housekeeping team went up and you still were not out of the unit until 12.20pm. This is an hour after we approved and within our right explained that this would be a 50 cost for the extra time. Once you were out we also did not receive the keys back until 1-1.30pm and called again to check the status of these being returned as we had our next guests waiting to check in. All of the information is very clearly stated in our welcome letter, should you have taken the chance to read this or visited reception to query any of the things you were unsure about instead of assuming. My staff do not deserve to be yelled and screamed at and at no point do I accept this type of behavior. As per our conversation I'm sorry that you feel there was a lack of communication however all of the questions you had could have been answered had you showed up at the correct and approved time. At every point during your stay, we have accommodated to your every request and concern. If you are unsure of the processes and procedures at a hotel the easiest and most common-sense thing to do is have a conversation with our staff to answer or read the welcome letter we have provided with all the information needed,Kind regards,ULTIQA Burleigh Mediterranean

Hi Diana, we are so happy you enjoyed your stay, thank you for taking the time to leave this review and we hope to see you again very soon!

Hi Jen, thank you for taking the time to provide your feedback. We look forward to seeing you again soon.

Hello Elizabeth, thanks so much for your lovely feedback. We are so happy you enjoyed your stay and look forward to having you stay with us again soon!

Hi Michael, thank you so much for your wonderful feedback. We are so glad you enjoyed your time here. Look forward to welcoming you again soon!

Hi Benjamin, we are so happy you enjoyed your stay, thank you for taking the time to leave this review and we hope to see you again very soon.Ultiqa Burleigh Mediterranean

Hello TricThank you for this wonderful feedback. We are so happy you enjoyed your time here, and hope to see you here again very soon. ULTIQA Burleigh Mediterranean

Thank you so much for this feedback, We are so glad you had a lovely time here, it is a beautiful place we agree! Hope ti see you again very soon.Merry Christmas!

Hello TimothyThank you for your kind review, we are pleased to hear you enjoyed your stay and look forward to welcoming you again soon, Kind regards, ULTIQA Burleigh Mediterranean

Good morning PaulThank you for your review. We are pleased you enjoyed your stay and look forward to seeing you in the future. Kind regards

Hello Vanessa. Thanks so much for your lovely feedback. We are so happy you enjoyed your stay and look forward to having you stay with us again soon!

Hi Brett, and thank you for taking the time to provide your feedback. Re your accommodation, you were allocated a unit in the category you booked - we have both front and side facing ocean view apartments, and it does say on all websites that the photos are indicative only. Regarding the bathroom, no, a car would not fit in there (we think you mean cat!! lol). If a larger bathroom is required, 2 x bedroom apartments are probably a better option for you, as the bathrooms are larger. We have allocated car parking as we are a mix of permanent residents and holiday lettings. We look forward to you visiting again soon.

Hello Sue.Thanks so much for taking time to provide your feedback. We are indeed happy you had a great stay and look forward to having you stay with us again soon!

Hi Glenn, and thank you for taking the time to provide your feedback. We are sorry about the TV in the bedroom not working. Our Maintenance personnel would have been more than happy to take a look at it for you. As you booked a 1 x bedroom unit, yes the bathrooms are smaller than those in a larger unit. Thankfully though, to date, we have not had any accidents in these. We look forward to welcoming you to our resort in the near future.

Hi Paul. Thank you so much for providing your feedback. We are so glad you enjoyed this stay with us and the fact you keep coming back means a lot to us. We look forward to welcoming you again for your next stay!

Hi Fiona, and thanks so much for your great rating! It means a lot to us that you obviously enjoyed your stay! Please come back again soon!

Thanks for taking the time to provide your feedback. We are so happy you enjoyed your stay with us and hope you will be able to visit again soon

Thank you very much for taking the time to review Burleigh Mediterranean Resort. Guest feedback is extremely important to us. We're delighted to hear that you enjoyed your stay, and we look forward to welcoming you back in the not too distant future. All the best until next time

Good morning BrookeThanks so much for taking time to provide your feedback. We are indeed happy you had a great stay and look forward to having you stay with us again soon

Thanks so much for taking time to provide your review. We are indeed happy you had a great stay and look forward to having you stay with us again soon

Hi Kylie, thanks for taking the time to provide your feedback! Sounds like you had a great time! We are so pleased you had such an awesome stay and look forward to welcoming you back again soon!

Thank you for your feedback Harry. Thank you also for taking the time to speak to me, and to give us the opportunity of providing a much better experience next time. We look forward to seeing you again soon. All the best.

Thanks so much for taking time to provide your feedback. We are indeed happy you had a great stay and look forward to having you stay with us again soon

Hello Maddie. Thanks for your feedback. We are happy to hear that you enjoyed our location and surrounding facilties. We do hope to welcome you back sometime in the future!

Hi Gary, thanks for taking the time to provide your rating. Could we ask in future that you provide some feedback as to why you choose that rating. This will enable us to look at how we can improve our service. We hope to see you again soon!

Hello Sue, and thank you for taking the time to give your feedback. We are certainly happy you had a great stay with us and hope to see you again soon!

Hi Ash, We are pleased to hear you enjoyed your stay, we look forward to welcoming you again soon,

Hi Karin, and thanks for taking the time to give your feedback. We are so happy you enjoyed your stay with us and we certainly look forward to welcoming you back for your next stay very soon!

Hi Peter. Thanks very much for providing your feedback. We are so happy you enjoyed the views from both your balcony and our fabulous rooftop, and hope you will come back and stay again soon!

Hi Jarren, and thanks for taking the time to provide your feedback. As you stayed in a Ground Floor unit surrounded by gardens, occasionally a crawling insect might enter, but they usually die due to our rigorous pest control. We would, however, like to say that the disgusting mess you left in the apartment - rubbish everywhere and piles of dirty dishes (the mess being so bad you were charged an extra cleaning fee after departure) probably did not help the situation.

Thank you so much Eric for your great feedback! We are so very happy you enjoyed your stay with us and look forward to welcoming you back again in the near future.

Hi Luiza, and thanks so much for the great feedback. We are so happy you enjoyed your stay with us and hope to see you again soon!

Hi Anne,Thank you for staying with us, and thank you for taking the time to review Burleigh Mediterranean Resort. We're always striving to be the best that we can, so guest feedback is very important to us. We're very happy that you enjoyed your stay with us, and even happier that you had a great rest! Do come back again as soon as you can. See you then.

Dear Timothy, thank you for taking the time to provide us a review about your recent stay with us. We are very sorry you experienced issues with our WiFi connection, If you had contacted our Reception we would have been more than happy to help and try our best to sort this out for you. We hope we can welcome you again in the future! Kind regards

Hi Peter, and thanks so much for taking the time to review us. We are very glad you enjoyed your stay with us and hope to welcome you back in the near future.

Hi Ann and thanks so much for taking the time to provide your review. We are certainly happy you enjoyed your stay with us, and hope to welcome you back to our resort soon!

Hi Lyn. Thanks so much for taking the time to review us. We are so happy you enjoyed your stay and look forward to welcoming you back soon!

Hi Naomi, and thanks for taking the time to provide your feedback. We are glad you enjoyed your stay with us and look forward to having you stay with us again soon!

Hi Greg, thank you so much for taking your time to leave us a review about your recent stay with us. We are delighted to hear you enjoyed our fantastic views and location in Burleigh. We look forward to welcoming you again in the near future!

Hi Charlotte, and thank you for taking the time to provide your feedback. We are very happy to hear that you ended up having a great stay.

Hi David, and thanks very much for taking the time to provide your feedback. We are so pleased you enjoyed your stay with us and hope you are able to come back and stay again soon.