Gotemba Spa Hotel

"Beautiful big rooms ! "

"Strongly recommend this hotel. "

"Beautifully styled large rooms with excellent service all around. The gardens, onset and spa facilities were clean and comfortable; and well managed. The bakery was delicious but surprisingly, I thought food was average at the bar and Japanese restaurant. "

"SoSo"

"Great services, nice staff. Hotel location next to bus stop can easy access Shinjuku or Tokyo station. Great view of Mt Fuji"

"Very family friendly and lots of options for dinner and breakfast. "

"Beautiful facility and grounds, traditional interior design and outdoor onsen make for a very special setting."

"Staff is very attentive however there is very little options for dining and no transport after 630pm with no options for taxi / I was also disappointed that we were not allowed in the onsen areas due to very small tattoos however we were stilled charged the “bath fee” for resort without being allowed to use the areas . I feel a discount should be made for guests the refuse service to these areas or allow for them to book private times. Charging guests for resort fees when they do not allow them to use the area isn’t acceptable - again staff was very pleasant amd we enjoy the area even with upgrading g to mt Fuji lake view without any view due to rain - we are happy with the hotel but still disagree with extra charges for bath and resort fee since we were refused entrance / we were also charged very large tourist tax which was not informed until check out my Expedia bill said we would pay Y76000 our final bill was over Y108800 because of bath fee and tourist fees I wish to look to be refunded for the bath fees or please consider policy changes for other guests when they are refused entrance - charging your guests then not permitting them to enjoy these areas is in quality service I expected "

"Beautiful hotel near a train station. Friendly staff and great customer service. Room was very spacious and spotless clean. Love the hot springs and public bath"